Upgrading online

[Microdruid2]

Hi everybody I have been trying to buy out my contract to upgrade online but I have tried two bank cards no luck of taking the cash is there anyone aware of issues of this as its not even sending the approval to my bank to take the funds just says error try again later.

[madasaf1sh]

@Microdruid2 

You are going to be best speaking to the Sales team on 0800 081 0255  or via Social Media. Guide: How to find help & contact O2 

[Microdruid2]

Update have tried these options and the service has got worse since virgin came in  and i am not comftable on the phones either or in store as my parther normally helps me.

[Microdruid2]

also its like the appprove thing what gets sent to the bank isnt working right as its just going stright to please try again later couldnt take the payment i have contacted my bank they say no issues so it feels like a 02 payment problem 

[jonsie]

Quite a few customers have reported issues similar to yours

Definitely an O2 problem

Can only offer advice as above