Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 278236 Views
  • 2 replies
  • 2 kudos

Resolved! PUFFL and annual price rises

On 9th September my PUFL (Pay Up Front for Life) Alltime 50 contract was automatically transferred to an O2 Unlimited 30D 500MB contract with the description that is costs "costs the same at £.00* per month". At the time it was confirmed that there w...

Thouky by Level 1: Joiner
  • 5102 Views
  • 38 replies
  • 1 kudos

Cancelling airtime plan ONLY

I purchased an iPad through o2 and already had a data only sim the contract on that sim ended October 2022 and I haven't used it much, I've spoken to countless people asking to cancel the airtime payment but they're insisting I have to pay the rest o...

MiaEva by Level 1: Joiner
  • 321 Views
  • 2 replies
  • 0 kudos

Rejoined o2 3 days ago, not going great so far!

I have 2 issues, the first is that iMessages and FaceTime are either waiting to activate which just keeps whirring or I get activation failed message try again. I’ve read many threads on here and done everything suggested but no change. 2nd issue is ...

IMG_7738.jpeg
Richleeds by Level 1: Joiner
  • 298 Views
  • 2 replies
  • 0 kudos

Call go straight to Voice Mail

I cannot receive calls, as they go straight to voice mail.Tried the suggested options, but to no avail.Checked signal strength – OKDO not disturb – NOT SET.No call forwarding set.

Ernie3 by Level 1: Joiner
  • 171 Views
  • 1 replies
  • 0 kudos

Charge to mobile

I always use my charge to mobile for App Store purchases and in app purchases. I used to be able to spend up to £200 and I have never had any issues. Recently, despite my limit being set to £300 I am only able to charger up to £20. o2 have confirmed ...

Resolved! Changing Data Only Sim to Regular Sim

Hi, recently bought my son his first phone and I'm looking to convert the current sim he has in his ipad from a data only to a regular sim, is there any way I can do this or will I have to purchase a new sim card? thank you

MiaEva by Level 1: Joiner
  • 227 Views
  • 2 replies
  • 0 kudos

Resolved! O2 billing an absolute joke!

I was told by one advisor that my bill for leaving O2 for a mid contract price rise would be zero. I then get a bill for £61.After several phone calls to India, I reluctantly agree to meeting O2 half way just to end this fiasco and get an email sayin...

Resolved! Incorrect charges

I cancelled my O2 contract and received a confirmation email to say that my number will be disconnected on April 6thHad an email on April 20th to say that my payment is due on April 22nd but there's nothing to payMy normal monthly payment of £29 was ...

S_Didcott by Level 1: Joiner
  • 218 Views
  • 1 replies
  • 0 kudos

Resolved! 22.5% increase in sim only fee

I appreciate that costs are increasing for everyone, however, I think that a 22.5% increase in the Sim only tariff is rather excessive. I have tried to use the Online Chat facility to ask a question, however, that feature appears to be non operationa...

Johnem by Level 1: Joiner
  • 348 Views
  • 1 replies
  • 0 kudos

Resolved! Free Gift Link does not work

Good Morning. I have just upgraded my phone and been sent an email to claim my free chromebook. However, when I click on the link it does not work. It highlights blue, but clicking on it does nothing. I have tried o2 live chat but they did not really...