Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Lost Service

Transferred to O2 in November. All fine till yesterday, then lost network access. Customer Support via ano phone in Tesco Store couldn’t resolve immediately and had no explanation for loss of service. This is my only means of contact with the outside...

Resolved! Old number

O2 pay monthly to o2 pay as you go

Resolved! Using mobile in Spain

I have 150 GB on my phone and pay monthly . I’m going to Spain … will I be charged extra for calls and texts

Resolved! Lost Sim

I went to put my sim into another phone while phone got new screen but I have lost it- how do I get replacement

Resolved! I have an existing Apple Watch Ultra and an I phone 15 with a Monthly O2 contract.

If I have an apple I phone 15 on a SIM only monthly contract and an existing Apple Watch Ultra. I want to set the watch up so that I can use it as a phone and understand that I need a watch airtime data contract but don't seem to be able to get this ...

Resolved! remove one of two phones from my account

Hi, I have two mobiles on my account. I no longer need one of them and want to remove it from my account, which will reduce my monthly charge. How do I do this?

Contract signing page is not there

Hi ordered a new phone today. When I get an email with a link to sign the contract the link is broken Customer services just send another email, 3 so far, the link is broken in each with Error 500. Any ideas?

Another Split Port Victim - why aren't customer services made aware

I'm another victim of the split port bug, where my number was ported over, I can make outbound calls and text, but can't recieve any text, and only calls from o2 numbers. This is a real problem for me, as I need to use the SMS service to authenticate...

New sim

I’ve bought my daughter a new sim for Christmas it won’t allow incoming or outgoing calls?

Resolved! Refresh Online

Can anyone explain in simple terms how you upgrade via Refresh online? Reading the Ts & Cs it sounds as though I would have to send my phone for it to be checked over before being approved- are you therefore without a phone for however many days this...

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