Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 254801 Views
  • 2 replies
  • 2 kudos

Resolved! Cancel account

Hi can anyone please advise how I can cancel my account as I lost my phone so don’t have the registered number anymore? Can’t cancel it at my bank as payment is down as reoccurring payments so have to cancel it with 02. Really appreciate some help pl...

Patch by Level 1: Joiner
  • 239 Views
  • 2 replies
  • 0 kudos

Had emails for new phone at registered email account for old phone, but can't get account for new ph

So few months ago I set up a new phone with 02 sim and have been making monthly payments for it. But it isn't registered on my original account, and as the emails about the new number have been sent to the same email account as the old number I don't...

catlady1 by Level 1: Joiner
  • 972 Views
  • 18 replies
  • 0 kudos

Resolved! What is my usage cycle start day?

Hi, I'm setting up data limits in Android and I can't find what day my usage cycle begins in order to enter it. What day is it, or if it varies from plan to plan, where can I find this? Thanks

Dafoex by Level 1: Joiner
  • 274 Views
  • 3 replies
  • 0 kudos

Resolved! How do I pay off my o2 device plan?

Hello How do I pay off my o2 device plan? And please I beg DO not tell me to call the customer service on whatever number. I have called them about 5 times and they won't take any payment from me over the phone. I don't want to leave O2 but I want to...

Fredy by Level 1: Joiner
  • 22609 Views
  • 14 replies
  • 0 kudos

iphone 12 Pro - O2 Sim Battery drain

Hi I have recently purchased iphone 12 pro and am using it with the O2 Sim card. Unfortunately the battery drains almost by 25% overnight when the phone is idle. I have replaced the phone already and did not make any difference. If i remove the sim c...

user43212 by Level 1: Joiner
  • 3220 Views
  • 20 replies
  • 0 kudos

Switch Up - Returned Phone Damaged in Transit

I recently used the O2 switch up service for the first time. A week after receiving my new phone, O2's prepaid postal package arrived for me to return my old device. The packaging seemed insufficient for sending a device apparently still worth over £...

Dave36 by Level 1: Joiner
  • 2217 Views
  • 14 replies
  • 0 kudos

Outstanding balance of 1p!

Hi all, looking for some advice if anyone has come across this issue before...I pay my bill for several lines by direct debit each month, but for some reason the amount collected by the direct debit is always 1p less than the amount due. This means e...

kellea by Level 1: Joiner
  • 427 Views
  • 5 replies
  • 0 kudos

Resolved! O2 Travel Inclusive Zone Ultimate Bolt On

O2 travel inclusive ultimate covers 75 destinations, and the advert includes the following statement:"The daily charge covers 24 hours from first usage and is triggered if you make a call, send a text or use data. It won’t be triggered by receiving c...

Parks by Level 1: Joiner
  • 636 Views
  • 6 replies
  • 0 kudos

Resolved! Call forwarding to voicemail

when trying to set call forwarding option on my motorola g85 phone it shows 'Call settings error. Network or sim card error.'