Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 17672 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 185962 Views
  • 2 replies
  • 2 kudos

contract cancellation

Hello members.I have a contract with O2 , Virgin Media offered me good deal on a contract renew if I will switch from my phone contract to O2 , obviously it did sound great , but only until I have moved and now virgin media can`t provide me with thei...

Resolved! New bill cost

Received an email stating my price will increase. this is shockingly high price to pay for a phone. When you sign up for a phone it should stay that amount. It should not be allowed to increase as much as it has done. not happy

Kez5 by Level 1: Joiner
  • 207 Views
  • 2 replies
  • 0 kudos

Resolved! Tariff Increase 2024

Hi, will my tariff increase this year (2024) if I've only just upgraded, on 19th February? Nothing was mentioned about this when I upgraded. I've received info stating it will increase, although other details say it won't if you've joined since a cer...

JanJ1 by Level 1: Joiner
  • 206 Views
  • 1 replies
  • 0 kudos

Incoming call from Bosnia resulting in me being charged

This morning my mobile gave one ring. The number was +3876185943 which the phone identifies as Bosnia and Herzegovina. The call did not connect and I don’t know anyone there and wasn’t expecting a call.Shortly thereafter I was notified that my O2 cha...

apbran by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

Data not working when abraod

Hi,It's been days now that I have tried to contact O2 customer service without success. I am currently in Europe and I am not able to access data from my phone. Before the switch from Virgin to O2, my (same) mobile was fine and I could access the int...

Betric by Level 1: Joiner
  • 266 Views
  • 4 replies
  • 0 kudos

Resolved! Query Vat on bill with credit

My latest bill has 2 credits one for airtime rewards of £10 and the other of £12 from o2 for a complaint I made. Im confused though as I have still paid the same amount of v.a.t. I would on my normal bill/monthly charge. So basically the v.a.t. has b...

Vesper73 by Level 1: Joiner
  • 277 Views
  • 7 replies
  • 0 kudos

Resolved! Number porting nightmare - please help

Hi, I am hoping someone out there can help me. I bought an o2 sim for my wife to add to my account and gave the PAC (to migrate from Three) when placing the order. I had a txt from o2 on 12/02/24 to my sim (not the number being ported) to say that th...

m4r7y by Level 2: Apprentice
  • 489 Views
  • 8 replies
  • 0 kudos

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 17672 Views
  • 12 replies
  • 4 kudos

Resolved! Pay off

How do I pay off my bill ? Thanks

COE by Level 1: Joiner
  • 196 Views
  • 4 replies
  • 0 kudos