Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Going over UK data allowance in UK

Hi, I have a 32GB data allowance on my Sim only package. My understanding when I took it out was that it would give me 32GB of data, and I would only risk getting charged if I went over that amount in a month. If I look at the usage for this month, i...

SIM issues. No calls or texts. Number no longer recognised

I’ve just found out today when leaving my house and disconnecting from my Wi-Fi that my SIM card can no longer: • Make or receive calls• Send or receive text messages• Use any data Using my Wi-Fi at home I’ve been able to ask family to try phoning my...

security message not being received

trying to pay sons bill and the security message is not coming through to his phone as he is on holidays. Is there anyway to get message sent to email?

Fraudulent boku payment

I've just had a payment added to my bill from boku. I've been going in circles with O2 live chat trying to get this blocked.A report has been made to action fraud but what can I do to get this payment refunded?

Resolved! Australia roaming

Im going to Australia for a year and have a pay monthly sim only contract. What's the best way to keep my UK number

Resolved! Upgrade purchased from another retailer, do O2 automatically amend my current contract

I have purchased an upgrade from another retailer, my order is now showing on MyO2. Do O3 automatically amend my old contract?

14 day return

Hello All, If I select to return an order under the 14 days, how long once they accept the return do I have to actually send the device? I requested the return on 22nd June, but then next day sent away for work and not back until the 14th July. Dont ...

Closed my number and my account

I closed my number with a lot of difficulty and that closed my account. They credited my account and I thought that was the end of it. Now I received another bill that i can't access as I no longer have an account. I tried reaching out to customer se...

Resolved! PAC code nightmare

I just want to cancel my subscription and get a PAC code, spent half a day but cannot get one out of O2, always a different department or we'll call you back later with one, what happened to the 2 hours max to give me a code that ofcom says they shou...

Resolved! Complicated monthly plan situation

Hi! So I was previously an o2 customer with the current iPhone I am using however since I was under 18 my mother was paying my monthly bill for me on an o2 account that only she has access to (so the direct debit came from her account but for my phon...

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