Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 17667 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 185930 Views
  • 2 replies
  • 2 kudos

Complaint

Hello, I have rang a couple of times about my bill recently increasing. The first time i rang, one of the providers hung up on me. I wasnt at all rude, they just cut the hold off that i was on and never called back. The second time i called i was on ...

Credit risk team

I upgraded my handset, paid the fee then had to speak to credit risk team. The person I spoke to said my order had been accepted and I should receive the phone within a few days. I received an email also saying similar. My online account isn’t showin...

js7590 by Level 1: Joiner
  • 181 Views
  • 1 replies
  • 0 kudos

Wrong phone delivered

So I was due an upgrade on my S21 Ultra, and I thought, I'll get a nice shiny new S24 Ultra, with the billy bonus of a "free" pair of galaxy buds 2 and Tag thingy. Anyways, phone arrives today, and it's the standard S24 (I didn't even turn it on as I...

TheGuvnor by Level 1: Joiner
  • 154 Views
  • 3 replies
  • 0 kudos

Resolved! Disappearing numbers

I used to be able to see all my phone numbers online now I can only see one. I'm still paying the bills though.

PdhGB by Level 1: Joiner
  • 92 Views
  • 1 replies
  • 0 kudos

Resolved! Bill increase in april

I’ve had an email stating that my current airtime plan bill will be going up in April from £13 to £14.14. My current monthly plan is £7. Can you explain please or is this a scam ? I’m puzzled .

JT52 by Level 1: Joiner
  • 156 Views
  • 1 replies
  • 0 kudos

Resolved! Tarrif

When my contract ended in October 2021 should not my tariff have dropped to sim only?

Charge of 1.80 reference 80900 on my bill

Does anyone know what the charge of £1.80 for ‘Information services’ reference 80900 is for on my bill. It appears every month and I don’t know what it is for.

SueS2 by Level 1: Joiner
  • 126 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel number

How do I get one of my contract numbers cancelled?

DomV by Level 1: Joiner
  • 200 Views
  • 4 replies
  • 0 kudos

Resolved! Sim card

I have dropped my SIM card and can't find it anywhere and was wondering if I could have a replacement sent

Marc7 by Level 1: Joiner
  • 103 Views
  • 1 replies
  • 0 kudos