Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switch Up - Storage Mismatch

Hello! First time poster, long term lurker. I have recently done an upgrade online via Switch Up. The device I'm trading in is a Galaxy Z Fold7 256GB, as purchased from O2 in July. I have the proof of purchase which shows the correct IMEI and storage...

Resolved! How to complain

How do I make a complaint? I have not been able to receive calls or texts since my phone was migrated on 1st July. O2 have not got back to me despite me calling numerous times. I have been promised call backs but nothing. I have asked to be put throu...

Click and collect

I’ve ordered a phone with o2 and got a message this morning saying it’s ready to pick up but then right after I got that message I got another one that said it wasn’t ready to pick up up yet, what do I go by?

New customer

Have been waiting 72 hours for the credit team to “get back to me”, no way to follow up. Is. O2 always this bad?

Signal drop and zero connection

The signal at home drops and is on 2 bar 4g most of the time. Southgate N london.in east Barnet it was zero connection.

Resolved! Credit check

I sign up new contract on Friday but I am stuck on credit's check does everyone know how sort this thanks.

Can I get a refund for an unused Zone 3 bolt on I no longer need?

I recently travelled to Morocco. O2 sent a text confirming the £3/min call charges and £1/text. I was unable to change my zero spend cap and therefore thought I had no option but to buy a Zone 3 100mb bolt on for £26. I had good access to wifi and di...

Hi

Can anybody help me with vmo2Id sign in problem

Poor Quality Refurbished Screen

I recently joined O2 and purchased a "like new" Samsung S23 Ultra. Got the phone and it looked great although it looks like the screen has been replaced at some stage and something doesn't seem right. Firstly the bezel at the bottom of the screen is ...

Missing delivery pin.

Good afternoon team, My smartwatch arrived today unfortunately the driver couldn't leave it because I don't have a pin for delivery. Kind regards John Lewin Taylor

O2

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