Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

ORDER STUCK IN TRANSIT

Completed an uprade over the phone ((Click and collect order)) and they promised to deliver to the store on 29/01/2025 . However the order was stuck to in process - status in transit. No one can confirm to me where the phone is at the moment and abit...

Resolved! how to speak to someone at o2

i was meant to get 6 months free with my package, i signed up did the 6 months free activate then got charged for the disney plus on my account, i explained the situation to someone and they said they will cancel it and ill receive a email (ive still...

Resolved! Changing number.

I have two sims, one with Vodaphone and one with 02. I am cancelling my Vodaphone sim but want to transfer the number to my current 02 sim. Is this possible? Got a PAC code but not sure if you can only use that on a new sim.

Resolved! Bolt On price increase?

I’ve just come back from holiday and I’ve been paying £6/day. I now notice they want £7/day. Have they increased the daily Bolt On roaming charge?

Resolved! How to complain

How do I make a complaint? I have not been able to receive calls or texts since my phone was migrated on 1st July. O2 have not got back to me despite me calling numerous times. I have been promised call backs but nothing. I have asked to be put throu...

Resolved! Calling abroad

Hi

Resolved! Name spelled incorrectly

How do I get O2 to correct the spelling of my name? I haven't changed my name, O2 has just spelt it wrong, so I don't have any of the supporting documents O2 requires for a name change.

Never Used sim

I was 'forced' to take an O2 sim as part of a Virgin TV contract. The sim was never used and the old phone it was installed in has gone. The Virgin TV contract has finished and I have left them yet I'm still being billed by O2 for the sim and I'm wit...

Switch up Refusal

My current phone is immaculate apart from 2 small scratches on the phone. I pre orderd a new phone and the instore team accepted my device but said it is borderline whether it will be accepted once I return it. I am insured with O2 so I guess my ques...

Resolved! Failing Eligibility after 14 day new customer return

Hi, I'm having a very poor start with O2. I received my phone (new customer) 03/01/25, I changed my mind on the phone 11 days later and returned it 14/01/25 and was without a phone and/or sim until 23/01/25 when the return was finally completed. I tr...

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