My contract changed last week to being assigned to Virgin Mobile - I hate dealing with them!

[MrRichAllen1976]

Basically, I received an email on my main Gmail account last week, saying that I am no longer with O2 and am now a Virgin Mobile customer.

I've been with O2 on and off since around mid 2009, I've had the displeasure of dealing with VM's African call centre before, they do not understand my strong Yorkshire accent, and I don't have the patience to try and translate my accent, therefore would it be possible to leave on principle without financial penalties?

Helpful responses needed by the end of the week.

[Enlli]

Sounds suspiciously like a Scam. There is no Virgin Mobile, it was closed down over a year ago.

If it contains links don't follow them

However, I'm afraid the call centres are the same

[Bambino]

@MrRichAllen1976 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[MrRichAllen1976]

It wasn't a text or a phone call, it was an email, which is outlined in the OP, which is in English.

[Enlli]

I understand it was an email, but as this is not O2 but a customer to customer forum we can't give any more advice

If you wish to double check then contact O2. As you don't want  to phone use the UK based Social Media team 

Links in the help file

Guide: How to find help & contact O2 

[Bambino]

@MrRichAllen1976 You clearly didn't read my post above. It says:

"If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:"

The advice above is all we're able to provide.

[MrRichAllen1976]

Following a discussion on the same topic on Reddit, I am now convinced the email wasn't genuine, apparently Virgin Mobile isn't even a thing any more.

[Enlli]

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@MrRichAllen1976 wrote:

Following a discussion on the same topic on Reddit, I am now convinced the email wasn't genuine, apparently Virgin Mobile isn't even a thing any more.

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As in my first post when I mentioned Virgin mobile closed down

[jonsie]

A case of not believing so why come here in the first place....?

[pgn]

Therapeutic? Catharsis, yes, that's the word.