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I'm on switch up, I want to upgrade to a Google Pixel 9, they keep telling me to pay off the current

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MrRichAllen1976
Level 4: Observant
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on ‎13-03-2025 20:42

on ‎13-03-2025 20:42

Device plan which comes in at around £232.

 

Is this right?

 

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MI5
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‎13-03-2025 20:44 - edited ‎13-03-2025 20:48

‎13-03-2025 20:44 - edited ‎13-03-2025 20:48

No idea as no one here can see your account @MrRichAllen1976 

https://community.o2.co.uk/t5/Welcome-News/O2-Switch-Up-Everything-you-need-to-know/m-p/1566636#M385...

https://community.o2.co.uk/t5/How-to-Guides/Switch-Up-What-s-involved/ba-p/1784480

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎13-03-2025 20:44 - edited ‎13-03-2025 20:48

‎13-03-2025 20:44 - edited ‎13-03-2025 20:48

No idea as no one here can see your account @MrRichAllen1976 

https://community.o2.co.uk/t5/Welcome-News/O2-Switch-Up-Everything-you-need-to-know/m-p/1566636#M385...

https://community.o2.co.uk/t5/How-to-Guides/Switch-Up-What-s-involved/ba-p/1784480

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎14-03-2025 10:58

on ‎14-03-2025 10:58

@MrRichAllen1976 

 

Check the boltons on your account and make sure you have one that says switch up, either way you will need to contact o2 Guide: How to find help & contact O2 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎14-03-2025 11:08

on ‎14-03-2025 11:08

Already has contacted O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MrRichAllen1976
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on ‎27-03-2025 18:16

on ‎27-03-2025 18:16

And they either can't or won't do owt because they don't even believe I'm the owner of the account.

 

I plan to have an annoying conversation with their shop staff tomorrow dinner time.

 

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Enlli
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on ‎27-03-2025 18:30

on ‎27-03-2025 18:30

That should go well......

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
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on ‎27-03-2025 18:35

on ‎27-03-2025 18:35

I'm glad I don't work in that store....

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Enlli
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on ‎27-03-2025 18:46

on ‎27-03-2025 18:46

@jonsie wrote:

I'm glad I don't work in that store....

It appears he has no acceptable photo ID. Nothing the store can do as they have to be entered into the computer.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
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on ‎27-03-2025 18:51

on ‎27-03-2025 18:51

But he also has no means of proving he is the account owner when speaking to customer service

It's beyond my understanding to be honest!

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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