Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 254051 Views
  • 2 replies
  • 2 kudos

80% data

Have 2 accounts with o2, getting messages from 02 stating that I’ve used 80% of my data on both numbers, having checked my account on the app it appears that I’ve only used about 40% on one and 50% on another.customer services don’t seem to understan...

MickD2 by Level 1: Joiner
  • 271 Views
  • 4 replies
  • 0 kudos

Resolved! 5G

I have recently purchased a new 5G phone directly from Samsung (still waiting for it to be delivered). I have a pay monthly sim card which was issued by Virgin Mobile, before my account was transferred over to O2. Will my existing sim card be 5G comp...

Johny55 by Level 1: Joiner
  • 216 Views
  • 2 replies
  • 0 kudos

Resolved! Error code 08 Apple Watch Series 8 - no one at o2 can help!

Day 5:We’re setting up your Apple Watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours, call 202 for free from your O2 mobile, quoting reference code 08. 3 o2 shops, phone calls into 202 no one ha...

Hez by Level 1: Joiner
  • 8508 Views
  • 39 replies
  • 0 kudos

Resolved! premium text charges

Hey - anyone have experience with 0.65p premium text charge on their monthly bill?I've had 6 x 0.65p from SMS UK - 61417 and no idea who that is Anyone else seen this on their monthly bills? thanks Karen

KPnuts70 by Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos

Resolved! Using phone abroad

Hi, I have a pay monthly contract which is unlimited calls, texts and 100gb data.I will be travelling to France next month and just wanted to check a few things.Is is right that I will be able to make calls back to the UK without it charging me anyth...

Ding by Level 1: Joiner
  • 622 Views
  • 7 replies
  • 0 kudos

RPI - April 2025 Price Increase

Hi all,In early 2024, we were told that anyone who joined after 8th Feb 2024, would not have their mobile plan increased until April 2025. Considering that O2 has already announced that mobile plan's will be increasing by £1.80 from April 2025, does ...

SB4092 by Level 1: Joiner
  • 4712 Views
  • 16 replies
  • 0 kudos

Data usage

I am worried and angry with O2 in the past one month. Been told my data has finished even though my browsing and data consumption has been the same or decreased. This month I have turned off all apps expect for mail, phone, wallet and once in a while...

Buzzfab by Level 1: Joiner
  • 225 Views
  • 5 replies
  • 0 kudos

Help Needed - Incorrect Default on My Credit File

Hi everyone,I'm looking for advice regarding a frustrating situation with my O2 account and a default that has appeared on my credit file.I originally received a letter from Lowell Financial claiming I owed money to O2. As far as I’m aware, the O2 ac...