Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill

I paid my bill and it’s not letting me use data or call or text please help I spoke to someone yesterday they said it take 24 hours it’s been 24 hours please help

Resolved! Changing to a sim only contract

I have a contract that includes an I phone but I have now been given one. Can I change to a sim only contract please?

Mobile Direct new contract prohlems

Hi, I bought a phone and o2 contract deal from mobile direct 2 weeks ago. They haven’t been able to set up my O2 account and claim that an IT system change at O2 is the cause of the problem. They say it’s a blanket issue between the, and O2 and can’t...

Resolved! getting proof of purchase

I have just upgraded to a Samsung s20+ 5g, the offer with the phone is free samsung ear buds, but to claim them u need to send proof of purchase but I got nothing from o2 when I did upgrade. I have tried to send the order confirmation but thats not g...

Phone bill

Hi I want to pay my phone bill but the free 202 number isn't working from my mobile phone to pay from my debit card

O2 messed up my bills and CS just lie and lie and lie, and that is you get thru

O2. My bills are all paid up for 2024. You screwed up my billing during the change to new billing, payment management can see all paid up, but you sill from 27th feb say I owe for 2 numbers from feb. Not true. Get your billing sorted. You keep cuttin...

Resolved! O2 advising Airtime Plan is much higher than normal?

Hi, I just received a standard text message to say I'm out of my minimum contract term. The part that confused me is it says "your monthly Airtime Plan is £30.62", which is over double what I currently pay monthly on a sim only contract. Is this sayi...

O2

Forum Posts

Read here to learn how to apply a Blue Light discount!

Welcome to the Pay Monthly board!

Bill

Resolved! Changing to a sim only contract

Mobile Direct new contract prohlems

Resolved! getting proof of purchase

Phone bill

O2 messed up my bills and CS just lie and lie and lie, and that is you get thru

Resolved! O2 advising Airtime Plan is much higher than normal?

payment rquest

Charged for two numbers

Billing

Cancel insurance

Debt collection

Fraud.

Struggling too pay and phone was robbed

E Sim problem help needed