Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...
Hi All Using my refresh upgrade/swop for the first time, what the best ( less painful ) way of returning phone? Can I return my old handset in store ? This feels the safest. Or is it all automatic once new handset ships? Does all the returns packages...
i ordered airpods 4 with pay monthly. they took £45 upfront and my credit score went thru. i received an email saying we need to take a look at your application please hold tight we'll be back within 24h. it's been 3 days and no email i can't even tr...
I don't really need to type much explanitory text here. Let me just show you my support chat records and you can see all the fun and games for yourself... Welcome to O2. Someone will be with you soon.You're through to 'O2 : Aju'Aju: Hi I'm O2 : Aju. ...
Hi, Just wondering what the date will be when O2 customers with Switch Up can place their orders? Thank you!
I’m not sure where to turn- I received an email from 02 on Friday 20th June 2025 letting me know my contracts were being disconnected inmediately on the same day (I have 3 contracts) so all 3 were being disconnected- just a day before (19th June 2025...
I have had my mobile account and number for 15 years, On Tuesday 9th Sep this week my account was abruptly disconnected without any warning. When i tried to call O2 a number of times i was told that the customer representative was not authorized to d...
So at the start of September I Chose to upgrade my sim only package, going to an unlimited data one. I requested a new sim as I wanted to get a physical one rather than the esim I had been using since my previous phone was stolen., and it duly arrive...
Hi, I’m hoping someone from O2 can help as I’m getting nowhere on the phone. My phone was collected by DPD on 3rd September as part of an O2 Insure claim. I received an email confirming that O2 had safely received my device, but since then, I’ve not ...
Above. It's been happening for quite a while since towards the end of last year, usually people trying to sell me stuff like Solar panels which I neither need or want. The thing is, I don't know where they got my number from as I know not to put it o...
So, 9 days ago I got a call from Customer Relations regarding an order that was stuck on Processing instead of being cancelled. It should have been cancelled 2 months ago. Was advised IT will cancel the order within 5 days. Even at 5 business days we...
