Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Your current 18+ settings are: Off meaning?

If Age Verification page shows "Your current 18+ settings are: OFF" does this mean blocking of 18+ sites is off or access to 18+ sites is off please?

AMG_A35 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! I’m being overcharged and I would like to know why

Hi, I’ve checked my bill for the last few months against the direct debit that has been taken out and they don’t add bill is £39 a month but the direct debit is £50. The £39 includes VAT so I’m not sure why you’re taking £11 more a month?

Ash12 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone damage

Hello,I have accidentally dropped my device that I pay monthly and the screen has broke on it. I'm wondering if I have warranty to get it repaired?Thank you.

Kesh28 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Ordered a new device.

Hello,I've just ordered a new device from o2 and they will be delivering it to me but I recently moved home and didn't change my address but after the order was took, I changed my billing address to my new address. Does that mean my device will get d...

Kesh28 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Payment

Why the ****** can I never log in to pay my bill? O2 is a bag of ******

Me86 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Click and Collect delayed

Hi! Had anyone experienced a delayed click and collect? I was suppose to collect my phone on Tuesday (2nd August) and I haven’t received an email or text saying it arrives in store. I upgraded last Friday (after so many tempts on trying to upgrade on...

Gabs678 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 0345 numbers from abroad

If you call 0345 numbers from abroad, Spain in my case, are they included in my monthly minutes allowance, i.e. there is no additional cost.Thanks,