Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 238899 Views
  • 2 replies
  • 2 kudos

Can I buy roaming data when in the EU?

Hello,I'm currently in the EU for 10 days, if the need arises and I need more data is it possible to buy it whilst I'm out here?Thanks

Receiving texts while in Europe Zone

Hi. I'm sure I used to get texts sent to my UK O2 number while in Europe Zone (specifically Guernsey). But for a month or so, I notice that's no longer the case. I checked my settings and roaming was turned off. Does roaming apply to receiving texts ...

Port not complete - 3 months

I submitted a port request on 20 Sept and it’s still not complete. Support just keep telling me they’re looking into it but nothing is sorted. I was with o2 but left to ID mobile but it was rubbish so came back very quickly. Could that be the problem...

MarkJ1 by Level 1: Joiner
  • 761 Views
  • 17 replies
  • 0 kudos

Data usage wrong

My data (20GB) has apparently run out this month but I have done nothing different and my usual usage is between 5-6 GB a month. I have an apple iphone 13 pro and have mainly been in wifi locations anyway - haven’t downloaded any films or streamed an...

Rb1990 by Level 1: Joiner
  • 244 Views
  • 1 replies
  • 0 kudos

Apple Watch data plan

Hello, Quick question. Currently have an O2 SIM plan only; if I add an Apple Watch data plan only will this create two direct debits and two different allowance reset days? thanks

O2 Open not working

Hi, Just tried to apply O2 Open to my account and get the discount applied and upon clicking on the link in the website, I get forwarded to a webpage with the following error - Sorry, there was a problem.Spoke to the call centre in South Africa yeste...

Bob76 by Level 1: Joiner
  • 501 Views
  • 2 replies
  • 0 kudos

Resolved! IMEI not recognised for Switch Up

Hi there I recently switched up to an Honor Magic V3 in September and I am planning on switching up to a Samsung Galaxy Fold 6 in December. I just went through the switch up process to see if the device is recognised due to it being such a new phone ...

David46 by Level 1: Joiner
  • 372 Views
  • 5 replies
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need a PAC code to go to Lebara, my phone is NOT a 5G and from 1 Jan I will not be able to access 02

I was on PUFFL but 02 are stopping this from 1 Jan along with the fact that my phone is NOT 5g. BUT for some unknown reason 02 are stopping me getting a PAC code - they want me to upgrade my phone & pay more per month (as a pensioner I cannot afford ...

Can’t view old billing

I cannot believe how unbelievably difficult it is to view your old bills. I can’t go back past March this year, I keep getting the below message. It’s been like this for months. From reading on the forum it seems to be caused by the move to the 360 p...

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Anything by Level 1: Joiner
  • 486 Views
  • 9 replies
  • 0 kudos

Cancellation in October

Hi I cancelled my account in October via the chat, I have a reference number but this hasn't been actioned. And I've had to pay for an extra month. Please can someone help

Lozzie84 by Level 1: Joiner
  • 293 Views
  • 5 replies
  • 0 kudos