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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! Transfer esim

Could you please help me transfer my esim to a new device 

Wing by • Level 1: Joiner
  • 104 Views
  • 2 replies
  • 0 kudos

can’t log into account

i got a new phone last august. i kept my old sim and put it into my new phone. when i try to log into my 02 account it wants to send a code to my new number, which i no longer have

Resolved! No network in Europe

I am currently in The Netherlands and my phone is showing as no network/data. I received a text saying all calls and texts will come out of my usual allowance. Is there a spend cap on my phone as I need data to be able to travel around?

Bri09 by • Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos

An order I have not asked for

Hi An order has been added to my bill that I have not requested. Order number is (REMOVED) Please can this be explained and removed please. Kind regards Alison (REMOVED)

Resolved! Change owner ship of phone contract

I've been paying for my daughters phone plan it is up in December she wishes to take over the account and purchase a new phone in her name the phone number on the account is (REMOVED) in the name of (REMOVED)

Clive1070 by • Level 1: Joiner
  • 91 Views
  • 1 replies
  • 0 kudos

Cancel my O2 subscription from overseas

Hi,I need to cancel my months contract with o2 from overseas - I am currently in NZL and the time difference makes calling to cancel difficult.Please advise how I can do this online, and if it is possible to keep my current mobile number?BestJacob

Resolved! 2 attempts at pre payment for an order

So,I have made 2 attempts at my upfront payment for an order.One using paypal and the other using the form displayed. Both have just displayed a blank screen but took payment from my account. Please refund the 2 x £20 ASAP.

hillo10 by • Level 1: Joiner
  • 68 Views
  • 2 replies
  • 0 kudos
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