Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

80% data

Have 2 accounts with o2, getting messages from 02 stating that I’ve used 80% of my data on both numbers, having checked my account on the app it appears that I’ve only used about 40% on one and 50% on another.customer services don’t seem to understan...

Resolved! 5G

I have recently purchased a new 5G phone directly from Samsung (still waiting for it to be delivered). I have a pay monthly sim card which was issued by Virgin Mobile, before my account was transferred over to O2. Will my existing sim card be 5G comp...

Resolved! Error code 08 Apple Watch Series 8 - no one at o2 can help!

Day 5:We’re setting up your Apple Watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours, call 202 for free from your O2 mobile, quoting reference code 08. 3 o2 shops, phone calls into 202 no one ha...

Resolved! premium text charges

Hey - anyone have experience with 0.65p premium text charge on their monthly bill?I've had 6 x 0.65p from SMS UK - 61417 and no idea who that is Anyone else seen this on their monthly bills? thanks Karen

Resolved! SIM only to a tablet

Is it possible to upgrade a SIM only to a tablet only contract

Resolved! Using phone abroad

Hi, I have a pay monthly contract which is unlimited calls, texts and 100gb data.I will be travelling to France next month and just wanted to check a few things.Is is right that I will be able to make calls back to the UK without it charging me anyth...

RPI - April 2025 Price Increase

Hi all,In early 2024, we were told that anyone who joined after 8th Feb 2024, would not have their mobile plan increased until April 2025. Considering that O2 has already announced that mobile plan's will be increasing by £1.80 from April 2025, does ...

No network on phone

Phone saying satellite only

Data usage

I am worried and angry with O2 in the past one month. Been told my data has finished even though my browsing and data consumption has been the same or decreased. This month I have turned off all apps expect for mail, phone, wallet and once in a while...

Help Needed - Incorrect Default on My Credit File

Hi everyone,I'm looking for advice regarding a frustrating situation with my O2 account and a default that has appeared on my credit file.I originally received a letter from Lowell Financial claiming I owed money to O2. As far as I’m aware, the O2 ac...

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