Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

HELP TOPIC: Fraudulent Transactions - O2 Prepay Slough

Question: I have received my debit/credit card statement and there is a transaction on there which is showing "O2 Prepay Slough" and I haven't done it! What is it for?Answer: Someone has obtained your card details (and not from O2!) and has used them...

Right to leave scam

O2 a few months ago informed there customers of mid contract price hikes and the right to leave penalty free, Email also said if you had a device plan contact customer services to carry on repaying the device off monthly. However in my experice off a...

Resolved! E sim for new galaxy watch ultra

I am an o2 pay monthly customer and I have just purchased a galaxy watch ultra and am wanting to know how I can get an e sim for my existing number so I can use my watch without my phone

Resolved! Pay as you go call forwarding not working - Connection problem or invalid MMI code

Hello, I have a pay as you go sim and I want to be able to forward calls to a number when I need it but I get'Connection problem or invalid MMI code' error message when I try to enable.MMI codes I tried:**21*{UK telephone number}# ---> I get the erro...

Bereavement

hi my wife passed last year and both accounts were in her name even though they both came out of my account, this was in February 2024, I have just swapped the account to my name. Am I due a refund as the debt is in her name? I'm asking because Vodaf...

Big bundle error

Hi, I am trying to renew the big bundle and unable to do that, keeps coming back as an error. Got credit on account but can't use it.

Resolved! Mystery calls

I keep receiving calls from people I don’t knwhom my phone has called without my intervention and when switched off. What is going on?

Account flagged as Fraud

Hi, I was wondering how long it takes to hear back from Fraud Department. I moved from O2 PAYG to O2 Monthly and ordered a new phone in the process. I received the phone and transferred my number to my new monthly plan and my account was flagged for ...

Resolved! Contact O2 when I have no SIM!

Hi I hope someone can help me I am overseas and have lost my SIM aim trying to log into my O2 but it wants to send me a OTP to my O2 number which obviously I can’t receive. Can anyone tell me how I can get in touch with O2 or login without the OTP? t...

Resolved! Enforcement notice

I added a new phone to my existing account. No problems, I received an enforcement and termination notice and £750 has been taken from my account today. What on earth is going on?has this affected my credit file? Grateful for help

O2

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