Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 330375 Views
  • 2 replies
  • 2 kudos

Unlink and migrate

hello. One my accounts has hit 24 months so I am able to unlink it from my device plan now. I want to keep the number and move it to one of my other accounts via a number migration How can I do this please? I saw the guide posted here about moving nu...

Resolved! Changing my contract

Hello all I am new here so not sure if I am in the right palce, so bear with me. I am a new VOLT customer and gained a sim when I signed up to virgin media as part of the package. I have realised that the included data is just not enough. Am I able t...

Charge to Mobile

Hasn't been working since January this year - been back and forth with o2 customer service the whole time. they raised the limit, they put a bar on it and took it off to see if that helped - they said my account needed to be 4 months old, then 6 mont...

jox626 by Level 1: Joiner
  • 2871 Views
  • 23 replies
  • 0 kudos

O2 automated payment line

I can’t pay my bill the O2 payment I just says we are performing maintenance and therefore cannot process payments what is going on? Cause it’s been like this for five hours. My phone is gonna get restricted and I have no other way of paying

Theshdb by Level 1: Joiner
  • 539 Views
  • 4 replies
  • 0 kudos

Resolved! Help! O2 won't let me keep my number!!!!

I have been with O2 for 23 years and never had an issue. Recently called them to upgrade, and the new airtime options were all really expensive compared with other networks. I found a new phone with Samsung direct, offering an O2 contract for cheaper...

Deb39 by Level 1: Joiner
  • 992 Views
  • 8 replies
  • 0 kudos

Nintendo Switch 2 - no update on my order

I ordered the Nintendo Switch 2 (Mario bundle) on the 8th of June - at the point of purchase it said that delivery would be ‘over 4 weeks’ but that you could check back for updates. That was 5 weeks and two days ago. Annoyingly, there are absolutely ...

Indinho by Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos

Resolved! Paying full price after device return?

Hi all, I recently changed from SIM only to a regular device plan, since returned the device (it’s still within the 14 day period) my first bill has come in for the full amount, I understand this is because o2 haven’t received the device back yet (I ...

Kuribo by Level 3: Thinker
  • 422 Views
  • 4 replies
  • 0 kudos

SIM Only Upgrade Eligibility

  Just joined O2 today (Unlimited SIM Only £22p/m - Summer Special). On signing up the eligibility checker was like “You are likely to pass our credit check” but the order was actually referred to the credit risk team. A few hours later received a te...

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