Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Not able to access bolt on

I bought an international bolt on while in Canada which I could not access.

Resolved! Recent call and text message logs

Hi all, is there anyway to view recent call and text message logs in the current billing period? It seems o2 have moved over to a system where you have to wait for a new bill to generate before being able to view this information. I’m aware all other...

Resolved! Please can you reconnect my disconnected number

HiPlease can you reconnect my mobile number that has been disconnected.

Resolved! Data usage alert

I just received an 80% data usage email. But when I check on MyO2, it tells me I have 11.92Gb of 20Gb remaining. What is going on? (PS I have been in Norway for past 2 weeks)

Change bill date

Hi I'm trying to change my bill date. It's sue around the 27th. It's saying I have an outstanding bill and to clear that 1st. I don't have any outstanding bills. Just want to change it to the 29th as that's the date I'm paid.

Resolved! Volt Double Data missing after phone upgrade

I recently upgraded and now my double data is missing however, I still have the double broadband speed in my home.I have email o2 but not getting any response after a week.

Resolved! O2 business to O2 consumer migration number

I have a business account with 02 through a third party Ariel direct and have set up a new 02 consumer account and requested my number to be migrated over to the consumer side as I want to keep my number this was requested on the 08th August with the...

New customer. New order. Awful

Placed an order on Friday for iPhone. I’m new to o2. It was 3pm and paid for delivery on the next day delivery today Saturday 16th August. £8.99 they needed to do a security check. And this didn’t get done till today 16th. Now the brains behind o2 th...

Been sent a faulty device, returned it and no new device sent?

Hello all,I recently ordered a phone from O2 on a pay monthly contract and returned it 21 days later due to it being faulty. Once I returned the device, I tried to put the old SIM card in my phone, that now didn’t work. I contacted O2 customer servic...

Resolved! Going on a Cruise

Hey all. I am off on a cruise at the end of the month, but plan to do some work (via laptop) while away - probably during the hours the wife is getting ready in the evening. However all my work stuff is protected by 2fa and an authenticator which req...

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