Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim received that was cancelled

2 weeks ago I Renewed a new monthly deal for my phone number ending in (REMOVED) and my sons number. Before this happened the customer service person tried to sell me a sim only deal before he understood that I already had a contract and it was the n...

upgrade

unable to upgrade when contract paid off said on my o2 outstanding amount and there isnt

Resolved! Scam or not?

I have been receiving calls stating they are from 02 and will be giving me 40% discount on my line rental? Before I gave any information I hanged up as I am not sure if they are genuine ot a scam?

Resolved! Transfering o2 number to another o2 account

Hi. I got two o2 accounts. I want to cancel the old one but I want to keep the number and transfer it to my new o2 account. Can some one help me how to do that please.

Resolved! Cancelling as Bill Payer without Account Holder

Hi, a friend of mine has a contract with O2, which expired in 2022. However, the contract is in his mothers name, who he is no longer in contact with (and wouldn’t be able to even if he wanted to) Since then, he’s still been paying it, but everytime ...

SIM only contract end

I am a Virgin Media Volt customer and switched from Virgin Mobile sim only to O2 sim only 18 months ago with the contract ending on 7 May. I understand after that date it will switch to a monthly rolling contract on the same terms unless I do anythin...

No Airtime Bill on Account

Hello, I have reported an issue on my account where I cannot view the Airtime bill, either on the Web or via the App. Now I am getting close to my billing date and the only items which show that need to be paid are device plans. My biggest concern is...

Resolved! Cancel My Audible Trail

Hello, you have sent me a notification that my 6 months of audible is due to finish and I don’t want it to renew. I have searched all over the app and website for an option to stop this but I can’t find this. Can you assist please.

I’ve been trying to close my account since April

Hello,I’ve been trying to close my account with O2 since April this year. In May I left the country and my case haven’t been resolved ever since.I’ve tried live chat on their website (completely ignored), tried calling them multiple times (been told ...

Customer

I have been with o2 for years and years. I recently bought a new phone through mobile phones direct but still with o2 and the numbers I’ve had for about 20 years. For some reason I now cannot access the o2 app and getting through in the phone isn’t a...

O2

Forum Posts