Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 432531 Views
  • 2 replies
  • 2 kudos

final balance refund

i left a few months ago, i have an outstanding balance and the chat line robot is useless. I dont want them to send me a cheque as i have moved. the robot will not put me through to a human. They havnt refunded as they say they will in 30 days and th...

mark1883 by Level 1: Joiner
  • 252 Views
  • 2 replies
  • 0 kudos

Volt Offers - "Roam Freely in 75 Destinations" v "O2 Travel Inclusive Zone"

Re: The packages offered on the Volt page can anyone explain the difference between "Roam Freely in 75 Destinations" as provided by all the packages (A Classic O2 sim)v "O2 Travel Inclusive Zone" (avaiable on the 1Gb Volt pacakage and I believe the P...

andydd68 by Level 1: Joiner
  • 1460 Views
  • 9 replies
  • 0 kudos

Confused about upcoming Price increases and cancelling phone airtime with a Samsung watch on my acc

I want to close my phones airtime account with next year's price increase being announced but I'm confused as I'm seeing posts elsewhere saying if you have a watch you'll need to pay that off if you close the phones airtime account, I was notified it...

Paul820 by Level 4: Observant
  • 1260 Views
  • 7 replies
  • 0 kudos

New to O2

Hi I'm new to O2 I've come from Vodafone. I've just received my O2 SIM card and I don't know what to do how to I get my old number to the new SIM card

Old bills

I’d like a copy of all my mobile bills from the start of my contract up to December 2023. I can't download because there is an error message. Live chat doesn't help. How can I get them online?

Ava1 by Level 1: Joiner
  • 156 Views
  • 1 replies
  • 0 kudos

Phone disconnected !

No way to contact 02I write on here in desperaionI am disconnectedI have paid my bills on time since the day they started as 02 Loyalty and now they mark this as spam.I will get answers another way

Esim for smart watch

I have a 24 month contract with o2. Getting a cellular smart watch now and wondering how I get an esim for my watch and if o2 charge for this? Thanks in advance.

Request for Pac code unanswered

im looking to cancel a number off my account and have tried everything to get a pac code, cant use the app or site as they say i need to call 202, cant text pac to the short code as i have multiple numbers on my account (poor excuse to be honest) cal...

New contract issues

Hello, I am an existing O2 customer and was trying to switch to a new sim-only contract through an affiliate site. My order was sent for a credit check (despite it being less than I pay now) but after 3 days my basket expired. The call centre suggest...

BF346 by Level 1: Joiner
  • 1602 Views
  • 1 replies
  • 0 kudos

The O2 Travel Inclusive bolt on is not letting me send texts or make calls from Egypt.

The O2 Travel Inclusive bolt on is not letting me send texts or make calls from Egypt. . It is active and charging me £7 a day. When we got to Egypt O2 welcomed me to Albania and gave me a link to this bolt on as an option even though i already have ...

chrisso16 by Level 1: Joiner
  • 1237 Views
  • 1 replies
  • 0 kudos