Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Travel Inclusive Bolt On says ‘included’ on my account but…

I can clearly see that the o2 travel inclusive zone bolt on is included on my account under the bolt on section. Next to it is the option to use the o2 travel Zone 2 at a cost of £6 per day. However in an advisor on o2 help chat is telling me that I ...

Resolved! Charge to Mobile Fraud

Hi, I saw few people had the same issue but in short, my phone was stolen - they took out my sim card, put it in their device and before I managed to get a new sim, they spent around £400 using the 'Charge to Mobile' feature. They set up their own Go...

Resolved! Undelivered SIM Card

I ordered a SIM card on a new contract on 10 December and expected delivery was 13 December, after realising the item was delivered to a wrong address and the people at the address says they did not receive the item, I have been trying to get help fr...

Resolved! Device plan paid in full

Hi I paid my device plan in full yesterday and am having trouble getting an email from o2 confirming it is zero has anyone else had this problem I need this email asap thankyou

Resolved! EU roaming - St. Martin

Hi, just wanted to check if there is a more recent update on this - I can see a thread from 2023 but the information on O2 website seems to be different now. We are travelling to St Martin/Sint Maarten - an island in the Caribbean, and I'm trying to ...

We could not verify your card

I’m trying to use my O2 switch up and When I get to the upfront cost payment of £30 It won’t work I tried PayPal Apple Pay as well different cards still nothing will work, I’ve contact my bank and there’s no problem there, has anybody else had this i...

Resolved! High unexpected data usage

Hi,Yesterday my data was suddenly used up very quickly. I only have 3GB a month and rarely reach half of this allowance. Yesterday I was out and about and didn’t use my phone for anything but whilst I was out I got the 80% used text from O2 and by th...

Resolved! How to Complain?

My wife is having an ongoing dispute with a member of the O2 complaints team. The particular person that she is dealing with just does not seem to be listening and as a result, its all going round in circles. Is there a way to complain about the comp...

Resolved! Does cancelling a Pay monthly contract SIM annul it?

Good afternoon,I am currently planning to cancel a direct debit on a monthly SIM that I’ve had for around 2 years, however I wasn’t able to find answers to these questions:1) Does cancelling/ stopping DD for a specific SIM will completely make it unu...

IMEI Block

Long story but my new device has been IMEI blocked. I spoke to Customer Services this morning who advised me that they will raise the 'forms' to the 'back office' to get the IMEI unblocked. The issue I am having is that I can't access my account as I...

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