Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cannot make calls in Australia

I'm in Australia and have a UK O2 pay monthly SIM with the all inclusive travel add on. All was well until recently (Dec 24) but now I cannot make any calls including to O2 helplines. Nor can I find a way to report the fault on their annoying website...

O2 Mobile Tariff Bill Double What It Should Be

Last month I changed my mobile monthly tariff, which reduced the cost to £32. I was told that the balance of the old tariff would be taken into account when the bill for July and August arrived (nothing to pay for July, and a reduction for August). I...

Sent phone off for repair

My phone broke and i havent been able access my emails to get the repair booking information. I finally got into it and sent it off but it was longer than 1 month. O2 have received the phone but i havent heard anything. Will they still look at it? Th...

Resolved! Out of contract

I am out of contract- will my bill remain the same

Resolved! Travelling abroad - voicemail

I’ve read the guide here: https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712, but wanted to try and get some clarity on things as it’s not clear to me from that page i am travelling away to the USA nex...

Resolved! PAYG to £10 rolling plan

Hi,I am currently PAYG, but i have acquired my first smartphone and would like to change my tariff to the £10 rolling plan. The £10 rolling plan details page says: £10 Rolling planTop Up 4444FreeTariffs and Bolt Ons 2202FreeLandlines55p/minO2 mobiles...

Resolved! Move number from one contract to another

Hi, I've found a better deal with O2 via a third party website. I've read in order to move my number from my old contract with O2 to this new contract I have to select 'upgrade' at some point during the purchase process. But nowhere during the proces...

Switch up credit check

Hi, I've got switch up included on my plus plan for my Z Fold 6. I've tried to upgrade to the Fold 7 today only to be told I can't add any more contracts (currently have 5) this is so frustrating as I pay extra to have switch up included & have never...

Resolved! Trying to check my contract end date

Hello, I am considering terminating my o2 sim only plan in the near future. I believed that I was on a 30 day rolling plan but when I go into Myo2 and look at My Tariff it shows5GB Unlimited texts and minutes then shows 24 Month o2 Sim Only but then ...

Violent

I got a contract for my daughters boyfriend and father to her baby in January. In February he threatened to kill them both and was eventually found and arrested. That's the short version. Anyway the police have his phone as evidence as he sent lots o...

O2

Forum Posts