Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New phone delivery

hello, DPD have just tried to deliver my new phone but they couldn't as I have not had a 4 digit pin, they said to get in touch to receive one

Resolved! Repeating charge of £0.65 on latest bill -- for what??

On my latest bill there are a number of charges for £0.65 each. I wOuld like to know what the charges relTE TO.

No account but getting monthly bill

I am a virgin customer 02 joined as a package deal on an 18mth contract that finish in April 2024 i changed from 02 mobile contract 3mths ago but still getting bills for mobile why

Outstanding monies

Hi I have paid £72 for an overdue bill over a week ago and it still says it’s outstanding. I have 2 accounts can someone check if it has been out agains that wrong one please?

Upgrade

I could be interested in upgrading. However, I did not know that somebody had signed me up until 2026 on Sim only! This was supposed to be a rolling sim only deal on a temporary basis

Resolved! Charging me zone 3 bolt on when in India

O2 has just told me I need a zone 3 bolt on at £26 for 100mb and yet their website tells me that India is Zone 2 and £6 a day. Which is it O2???? and can I have my money back

purchase

application (REMOVED)

Mobile to landline calls keep dropping

Both my wife and I use O2 and have found over the last 3 months that our calls (iPhone) to landlines keep are repeatedly dropped after a few minutes regardless of the time day, weather, etc. There are signal bars on phone and O2 tell us there is noth...

Hi just got a new sim and I was told to txt o2 with the loyalty 21500

Hi I just upgraded and my plan and added a new SIM card for my son. The plan I chose for him was on offer from £20 to £16 but after I put the phone down the adviser called back and said to txt o2 when I get the sim on my main number and write loyalty...

Resolved! Transfer my number to o2

Will I be able to transfer my number from my current network to o2 when my gets here

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