Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switch up issue

Hello all, so I decided to switch up last month. I have received a email confirmation that my old device has been received and passed all the checks. The email also said my old device would be paid off “soon” however it’s still showing as active in m...

Signing the contract?

I recently made a new contract with O2.. Everything got accepted but didnt got any more information after that. I called O2 to ask whats going on and the guy said that they sent me a link to sign the contract (but I did no receive anything (I checked...

no update on credit check for my device upgrade

I applied for an iPad upgrade yesterday, but I haven’t heard anything back about the credit check. Before purchasing, it mentioned that I was likely to pass, which would normally mean the order goes through. However, this time it stated that I would ...

Message says mobile network not available in Portugal

On holiday in Portugal and have lost my mobile network.

Resolved! Apple iphone 16 eSIM

Anyone else struggling with eSIMs. I upgraded to a iphone 16 last week but didn't realise until I needed to make a call that the phone and text was not working with e-SIM. I was on the phone 3 hours last week trying to get the e-SIM set up and tried ...

Resolved! New payment date not saving

Hi I have tried numerous times to change my direct debit payment date, it allows me to choose a new date, however the button that says save changes doesn’t highlight so the new date isn’t saved. Any advice?

Data not connecting in Prague / Czechia

The details.. Huawei P30 Pro, esim. For info - as soon as i landed in Prague I received the standard roaming text from O2 welcoming my to the Czech Republic. However I haven't been able to connect to data at all. I've restarted my phone. I've powered...

Resolved! Leaving 02

Monthly contractMy Bill is apparently due tomorrowi requested a PAC code but i won't be able to use it for 2 daysWill i be charged a whole month for a day or so's 'useage'?Is there anything else i need to do to cancel?[i didn't know my bill was going...

Resolved! International calling

I am currently in Cyprus but when I arrived I had a message telling me I need the region 3 bolt on for use outside of Europe. I was told my texts etc would be a minimum of £3.91 per minute. Cyprus is in Europe so why do I need to pay for the region 3...

Airtime

Hi think I bought extra airtime by mistake

O2

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