Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Charged Twice.

Hey, So I've always had trouble with my payments. Weather it be the nightmare of trying to change the billing date or just getting bombarded with overdue messages because the payment date hasn't changed. So I went through this recently. Bill comes ou...

O2 are still charging for a Samsung Galaxy Smart Watch I CANCELLED last year

Above. They keep sending me texts saying the £14.49 payment is overdue, even though we sorted it yesterday, the same thing on my main PHONE account. Is there anything I can do because I do not currently have the £14.49 and IMO I shouldn't have to pay...

Resolved! Leaving

Hi I want to leave O2. Do I need to inform them or will they know when I request the PAC code

Resolved! Pay monthly transfer to O2 (from other network)

Hi all, i want to move to O2 pay monthly from another network. I find easy to select the Pay Monthly offer and pay, but i am not sure about retaining my number. shall I buy the package and then contact them to make the switch? I will opt in for e-sim...

Resolved! hard one! as son in Australia.

spent hours on phone with O2 and can't face it all much more as hard of hearing. son is in Australia..only uses his 02 number for what's app so wants to retain number. has no access to the number for texts etc. pay monthly account coming to end of co...

Resolved! Roaming

What is the best roaming option while visiting in the UAE ?

O2 Switch Up - Wrong Phone Help

Hi Everyone, A few weeks ago I traded in my Pixel 8 Pro for an IPhone 16 using O2 switch up. I added the IMEI number of the handset and o2 autofilled the phone details (it was switch up so the handset I was paying off my device plan with o2 for.) Com...

Resolved! MPN move to another o2 account

I’m an o2 and Virgin customer and my husband is an o2 customer too. We want to migrate my husbands mobile number to a SIM only contract on my o2, so that he gets the Volte benefits. Any idea how we do this? Tia

Resolved! Unable to buy bolt-on over 100mb

Hello, Over the past couple of days I've been trying to buy a data bolt on. The only option is to buy a 100mb for £5.50. The larger data bolts on which are better value seem to be blocked. I've tried the app and the website. On the app, it doesn't al...

Resolved! Pay monthly eSIM activation

Hi, im a new customer, and if I were to purchase an eSIM sim only contract right now on your website, will I be able to activate it right away or still need to wait to receive a letter to activate it? If it’s through email, how long does it take for ...

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