Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Early termination charges and fob offs by o2 staff

I'll give an outline of the timeline first... 3rd Feb 25: Received email from o2 re their breach of contract over price increase. Contacted o2 to get PAC codes to leave, exercising right to leave without charge within 30 days. Assured during 20 minut...

Resolved! iTunes suddenly being charged to my 02 account. Haven’t bought anything from Itunes and have a £47

I’ve just checked my bill and it says I’ve bought a load of iTunes things over the last few weeks. My Apple account is charged to my debit card, not my 02 bill so why have I suddenly got a £48 bill on my phone bill? Plus as far as I’m aware, I haven’...

Resolved! O2 price match USwitch deal?

Uswitch offering O2 contact that makes most sense for my usage (12 mth, 4GB pm, u'l text, mins @ £6pm). I'd like to move to this O2 contract.Happy with using USwitch for O2 contacts - contract is with O2 and all works wellWould be easier for me (and ...

Resolved! how to add old virgin account numbers to my o2 account

Hi does any one know how to add more mobile numbers to my o2 account i have mine and my partners on but 2 of my kids had virgin mobile accounts ( in my name) and i dont have these on my o2 account. i would like them all in one place if possible?

Resolved! I have 2 rolling sims - both in my name and I have requested a PAC for one of them

I am in the process of swapping one of the 2 sims (my husbands phone) to Giff Gaff. I requested a PAC from husband's handset and then activated Giff Gaff and gave them the PAC code. The changeover will be in 2 days. Is it really as simple as this? Wi...

5g roaming??

Anyone know why it says that 5g roaming isnt a thing on o2 yet when you check a country it says you can use 4g and 5g??

Resolved! Requesting a PAC code but wanting to keep o2 contract

Hello, I have requested a PAC code to transfer my number to a new network.However I would like to keep the contract with my o2 device and pay it off monthly as I can use the phone as a spare for my child. Is this an option? Thanks

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Resolved! Still being charged for my old Switch Up phone

Hi, so I know this isn't a customer support forum but I wondered if anyone else has experienced the same issue. Back on 12th of October I did a Switch-Up from a Pixel Fold to a Pixel 8 Pro. I promptly returned the Fold by post (unfortunately the new ...

Resolved! Pending what happens tomorrow afternoon, I may be changing my address hopefully by next week...

How would I formally change the billing address on my contract without having to go through live chat or calling the non UK call centre? Both of which would significantly wind me up? As well as my phone (Pixel 7), I also have a contract for a Samsung...

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