Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No calls abroad in Portugal

I’m a new costumer on 02, and is first time I use my 02 service aboard in Portugal (madeira) and I Cannot make NO calls to uk numbers and all so to português numbers and the roaming is ON.CALL FAIL, CALL FAIL and the crazy thing the internet is worki...

No signal

Moved over to o2 today and i have no signal (tired turning off and on multiple times) was told if no signal by 6 i should contact o2. i can’t ring as i have no signal, i can’t access the app as i have no signal to receive the security text. any sugge...

Resolved! Can I buy roaming data when in the EU?

Hello,I'm currently in the EU for 10 days, if the need arises and I need more data is it possible to buy it whilst I'm out here?Thanks

Receiving texts while in Europe Zone

Hi. I'm sure I used to get texts sent to my UK O2 number while in Europe Zone (specifically Guernsey). But for a month or so, I notice that's no longer the case. I checked my settings and roaming was turned off. Does roaming apply to receiving texts ...

Port not complete - 3 months

I submitted a port request on 20 Sept and it’s still not complete. Support just keep telling me they’re looking into it but nothing is sorted. I was with o2 but left to ID mobile but it was rubbish so came back very quickly. Could that be the problem...

Data usage wrong

My data (20GB) has apparently run out this month but I have done nothing different and my usual usage is between 5-6 GB a month. I have an apple iphone 13 pro and have mainly been in wifi locations anyway - haven’t downloaded any films or streamed an...

Resolved! Apple Watch data plan

Hello, Quick question. Currently have an O2 SIM plan only; if I add an Apple Watch data plan only will this create two direct debits and two different allowance reset days? thanks

O2 Open not working

Hi, Just tried to apply O2 Open to my account and get the discount applied and upon clicking on the link in the website, I get forwarded to a webpage with the following error - Sorry, there was a problem.Spoke to the call centre in South Africa yeste...

Resolved! IMEI not recognised for Switch Up

Hi there I recently switched up to an Honor Magic V3 in September and I am planning on switching up to a Samsung Galaxy Fold 6 in December. I just went through the switch up process to see if the device is recognised due to it being such a new phone ...

need a PAC code to go to Lebara, my phone is NOT a 5G and from 1 Jan I will not be able to access 02

I was on PUFFL but 02 are stopping this from 1 Jan along with the fact that my phone is NOT 5g. BUT for some unknown reason 02 are stopping me getting a PAC code - they want me to upgrade my phone & pay more per month (as a pensioner I cannot afford ...

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