Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Pay my last bill

I recently cancelled my monthly payment plan with O2 because I’m moving abroad. I went to the O2 store in Maidstone, where they cancelled my contract and informed me that my final bill would need to be paid through the O2 app, just like previous bill...

Resolved! Apple Watch series 9 error code 08

I started a case with O2 on14th December 2023 that is still unresolved, although having looked on 360 with a man in the Oxford O2 shop all of my calls have been “resolved”. Basically, I get error 08 on trying to get my Apple Watch series 9 working wi...

Credit check

I have been eligible for an early upgrade on my contract and placed my order last night it said order before midnight would receive next working day I've been with O2 since they were took over my virgin media contract, it said they needed additional ...

Resolved! Switch up online iPhone 16 pre-order

So I went into store today to try and pre-order the iPhone 16 and their systems went south and couldn’t even send me my security code. I’ve seen others have struggled too however many have managed to just pre-order online using their switch up.i have...

paid for my device

i paid for my device but on my o2 app on the 17 september i have money going out from my bank for airtime and my old device which i’ve paid it off can you please sort it out thank you

Upgrade

Hi looking to upgrade one of my phones and use o2 switch on the other what are the deals on the iPhone 16

Refund

I attempted to get a contract phone and was charged £71 but got declined a contract will I be refunded

Trying to view my Bolt Ons but Access Denied

I'm trying to view my Bolt Ons but when I click on it, it just says Access Denied.

Transferring a number from pay as you go to a pay monthly contract

Can this be done? I thought it could be done but customer services have apparently told my mother in law that this can't be done and she really wants to keep her number with a new contract phone. If this can't be done then I'm guessing the only way a...

I’ve tried to order a new iPhone

Hello there i tried to order the new iphone 16 pro max i’ve been in uk almost 2 years i’ve a reliable job and i paid the upfront 100 pounds and i guess they didn’t accept it but they deducted the money and i wanna make sure if the mobile phone will b...

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