Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

renewing sim only through U Switch

Hi my current sim only comes to an end in January 2026, last year I found a really good deal through U-Switch to renew through 2025 but this year checking the deals on Uswitch i see this "Deals not available as upgrades for existing customers" Has 02...

Moving away from o2

Hi its been years since I switched mobile provider been with o2 for years. I understand about the PAC code - and giving this to a new phone company, my question is My O2 contract is up in January and since the USWITCH route to renew contract at a rea...

Final bill credit refund not done

Hi I left o2 on the 12th of September. My final bill was in credit by around £25. I read online it takes 30 days after final bill but ive still not received it. When I access the bill it says it was paid on 24th of October but its not in my bank, ive...

Myo2 PC how to logout of My Account

Can't find a "LOGOUT" button or Link in Myo2 web page using PC

Help please as I don’t know what to do .

I’ve tried to pay my bill but it’s refusing to take payment. I tried to pay online like I normally do, but once I sign in and go to pay it’s coming up that page doesn’t exist? I then called 02 yesterday and I failed ALL my security questions ???? So ...

O2 won’t refund fraudulent charges

O2 have allowed a fraudster to change my tariff and rack up charges on google play store. O2 have completed the fraud investigation and told me multiple times, the charges will be removed, but they never actually remove the charges. This has gone on ...

Airtime plan increase

I recently received this notification by email:- From April 2026, your airtime plan will now be increasing by £2.50 instead of £1.80. It says what is happening, but it doesn't say WHY it's happening; can anyone advise? Thanks, Roy

My bill

Hi

Resolved! Paying Handset Off Monthly

Another thread as I'm new to this No Airtime / Device Only. I cancelled 1 airtime plan yesterday - Still need to pay off the device. However - I cant find on MyO2 where I can do that after moving my number away. How do you make a payment via my O2 if...

Spend cap issues

Anybody still having spend cap issues? Can’t get this resolved even through here. Spend cap is unlimited but blocks me for purchasing and doesn’t reset until the next month.

O2

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