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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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Final bill credit refund not done

Hi I left o2 on the 12th of September. My final bill was in credit by around £25. I read online it takes 30 days after final bill but ive still not received it. When I access the bill it says it was paid on 24th of October but its not in my bank, ive...

Tasha7 by • Level 1: Joiner
  • 287 Views
  • 2 replies
  • 0 kudos

Help please as I don’t know what to do .

I’ve tried to pay my bill but it’s refusing to take payment. I tried to pay online like I normally do, but once I sign in and go to pay it’s coming up that page doesn’t exist? I then called 02 yesterday and I failed ALL my security questions ???? So ...

Jellytot by • Level 1: Joiner
  • 242 Views
  • 3 replies
  • 0 kudos

O2 won’t refund fraudulent charges

O2 have allowed a fraudster to change my tariff and rack up charges on google play store. O2 have completed the fraud investigation and told me multiple times, the charges will be removed, but they never actually remove the charges. This has gone on ...

Mt89 by • Level 1: Joiner
  • 830 Views
  • 6 replies
  • 0 kudos

Airtime plan increase

I recently received this notification by email:- From April 2026, your airtime plan will now be increasing by £2.50 instead of £1.80. It says what is happening, but it doesn't say WHY it's happening; can anyone advise? Thanks, Roy

Shazbat by • Level 1: Joiner
  • 980 Views
  • 4 replies
  • 0 kudos

My bill

Hi

KB8 by • Level 1: Joiner
  • 227 Views
  • 3 replies
  • 0 kudos

Resolved! Paying Handset Off Monthly

Another thread as I'm new to this No Airtime / Device Only. I cancelled 1 airtime plan yesterday - Still need to pay off the device. However - I cant find on MyO2 where I can do that after moving my number away. How do you make a payment via my O2 if...

Elihearts by • Level 3: Thinker
  • 563 Views
  • 7 replies
  • 0 kudos

Spend cap issues

Anybody still having spend cap issues? Can’t get this resolved even through here. Spend cap is unlimited but blocks me for purchasing and doesn’t reset until the next month.

Stev by • Level 1: Joiner
  • 240 Views
  • 2 replies
  • 0 kudos

How do I leave O2

I live abroad and I've been waiting for end of contract to cancel. Get an email today of price hikes and they give me the option to cancel. Is there no email to write to? It shouldn't be this difficult to leave.

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