Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charged double for Monthly Bill

Hi, Paid my monthly bill early with credit card on the 21st. Direct debit still went out on the 23rd from my current account. What do I do to get my money back or use it for the next month?

Late payment

Will I get a late payment fee if my contract payment is paid a day late New to 02 please and thanks

Resolved! Phone blocked

Hi all I'm just trying for some help my phone was registered as stolen as I was in tenerife. Since the report I have received my actual device returned to me as it was handed in at the hotel. I rung o2 and told them and they said they would unblock m...

Resolved! no service after porting number

My number was ported in the morning and as soon as it happened I now have no service. Phone recognizes there is a sim and shows correct number. I went to O2 store and swapped to new sim but it hasn't resolved the problem yet

Resolved! Sim only renewal coming up

Hi last year found a really good deal for my o2 Sim only through a comparison site (cant remember which one)the 12 months is up on the 08 Feb will it automatically renew or will i get the option to find a better deal at one of the comparison sites fo...

Order delays

I ordered iPhone 16 plus on the 10th of December and it hasn't arrived. On my O2 account say it's processing and it hasn't changed. I also phone twice with no much help there. Does anybody have the same problem.

Resolved! Bill confusion

Try and keep this short: aug 2023 third party o2 contract started £31 per month (plus some upfront costs) november 2024: upgraded started but then I cancelled. When I upgraded it moved me onto a airtime time of (£16 -20% dicount = £12.80) So I now i ...

Resolved! Roaming

So I am currently in the Philippines and wish to avoid roaming charges here, and to gain access to o2 ap you must receive an sms on your mobile number, even though I know the password !!! Crazy I actually want to check the roaming bolt on is active f...

remove bolt on

I am in spain and needed to use my phone. So I bought a bolt on . All good so far.However, still while in spain , I need to cancel this bolt on so I don’t get charged tomorrow.I have opened my o2 app to chat to o2. Error message- server unavailable. ...

Resolved! Which carrier

Hi,I ordered an upgrade for Christmas and it's still not here. I get a standard text everyday saying "Your recent order has taken us longer to process, sorry about that. Your order should be with you in the next few days. Our carrier will text you in...

O2

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