Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can’t call

I keep being directed to o2 when I make a call but I have set a payment plan up?

Resolved! Monthly payment not taken

Hi My bill (to 16 Dec) was generated on 16 Nov and due to bd paid today, 2 Dec. However, no money taken from my account. The O2 app says last bill paid, but the period quoted is last month, ie to 16 Nov. That bill was paid on 31 Oct. Do I have to wai...

Lastest bill

Hello can someone help me on my lastest bill

Airtime

Hello I’ve notice on my statement I’ve used extra airtime I don’t see how I’ve used £50 something as I never go over can someone please help and explain this to me thank you

Resolved! Number porting not done

Hi guys. Just joined O2 pay monthly and wanted to move my number. Got my PAC from smarty and requested the transfer via live chat yesterday. Was told it would be done by 6pm today. Still hasn't been done. Live chat isn't much help they've just told m...