Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Friends & Family Discount

My wife and I each have Pay Mothly accounts with O2 which we have held for years, and which to simplify billing and payment I have registered both under my account.My son works for O2 so we are entitled to the Friends & Family discount, which until e...

Cancel Airtime Contract

I received an email advising I could cancel my airtime contract within 30 days and keep device plan. I rang customer services to be advise I couldn’t and have to wait until 3/12/2025. This totally contradicts what I have in writing from O2. I wish to...

Resolved! Two contracts one account transfer number between them

Hello, I would like some advise regarding my situation. I have two active pay monthly o2 contracts that dont expire until 2027 on the same account.Contract one is sim only purchased via o2.Contract two is phone and sim purchased via third party.I wis...

Took phone out for daughter ,who has moved out but can't pay bill

I took a contract out on a phone for my daughter,she has been paying bill direct to o2,but has moved out and can't pay ,is there anything I can do to transfer to her ,so I don't get bad credit rating

end Airtime coontract

I have requested to cancel my airtime contract, however I did not purchase the phone and deal through o2. If cancelled will i have to return my phone to who I bought it from?

Want to leave

Spending hours on the phone in a queue on 202, no one picking up.

Double data

Just renewed my virgin broadband and took a bolt on o2 sim. I was told my data allowance would double but as yet when I access my 02 account it does not show the double data.

Phone number not working on new phone

I have recently upgraded to the iPhone 17, from the iPhone 14 Plus. Received my new phone in the post. Was told by the agent that I could just put my normal sim into my new phone and continue with the same number. As soon as I did this last night, I ...

25gb data plan v's 5gb plan

I have 25gb data allowance each month but use no more than 5gb. But if I change to 5gb data plan it cost more than the 25gb plan, why

Trying all day to connect to customer service

I woke up today to a message to say my calls have been barred, both incoming and outgoing. I am desperately trying to get in touch with customer services, but I live by myself and only have one device. I can't even call the free 8202 or 202 from my p...

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