Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIM only to a tablet

Is it possible to upgrade a SIM only to a tablet only contract

Resolved! Using phone abroad

Hi, I have a pay monthly contract which is unlimited calls, texts and 100gb data.I will be travelling to France next month and just wanted to check a few things.Is is right that I will be able to make calls back to the UK without it charging me anyth...

RPI - April 2025 Price Increase

Hi all,In early 2024, we were told that anyone who joined after 8th Feb 2024, would not have their mobile plan increased until April 2025. Considering that O2 has already announced that mobile plan's will be increasing by £1.80 from April 2025, does ...

No network on phone

Phone saying satellite only

Data usage

I am worried and angry with O2 in the past one month. Been told my data has finished even though my browsing and data consumption has been the same or decreased. This month I have turned off all apps expect for mail, phone, wallet and once in a while...

Help Needed - Incorrect Default on My Credit File

Hi everyone,I'm looking for advice regarding a frustrating situation with my O2 account and a default that has appeared on my credit file.I originally received a letter from Lowell Financial claiming I owed money to O2. As far as I’m aware, the O2 ac...

I want to return my Samsung Tab A9+

Hi, Last week I took a iPhone 16 pro max on Pay monthly contract on my current sim and a Samsung Tab A9+(pay monthly) with a new broadband sim. However, I am not happy with the performance of that A9+ so I want to return it. Do I have to keep the new...

Offer at sign up missing from bill

I just used switch up to get a Samsung S25U. While sat in the O2 store with the lady putting the order in it popped up with a message saying I would get 100% off my airtime plan for 6 months. Has anyone had or hard of offers like that? At any rate I ...

Resolved! Question about call to change password from a scammer and creating an account after attempted scam

Someone called me today saying they're from O2 and that they're sending a new sim as my current one would be blocked in about two days. I just needed to read a code from O2 so they could send it, which I stupidly did. They then hung up. Thing is I cr...

Resolved! URGENT - I CANT RETURN MY DEVICE WITHIN THE 14 DAY RETURN POLICY

Hi guys, I bought a phone and contract with o2 on 8th march, i then seen a better deal with vodafone after i already made the purchase with o2, so i decided to pac code transfer my number over to my new vodafone, in turn cancelling my o2 contract, an...

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