Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

charge to mobile

i not been able to use my charge to mobile i reach out to 02 n umerous times they come bsck with diffrent bs today i was told there certain criteria that need to meet in order to utilize this service you must spend £150on charge to mobile over last t...

Roaming issues

Currently overseas and have the following issues: can call out but can’t receive calls.Can receive txt msgs but can’t send txt msgs.Contacted O2 and best they can tell me is they will look into it .. 3 - 7 days .. meanwhile I’m paying for a service t...

Resolved! Blue Mondays

HiI won a prize on the first week of the Blue Monday prizes and received an invite an email almost immediately.On Monday 5th i won a £20 pizza express voucher but have still not received anything? anyone else had this?

Resolved! Lines Open 7am - 10pm

Hi so it’s 21:07 uk time and it says your lines are closed and to ring back between your business hours which are 7am-22:00 !!!!!7 days a week please explain why you are closed

Cancelled contract

I just cancelled my contracted. An hour later I got a confirmation email saying my £24 a month sim only is on the way. I never asked to be put on sim only.

Clear Vision - Scam?

Hi all, I received a call last week from someone who said they were from Clear Vision which was part of O2 and that they could help me upgrade my pay monthly contract (it happened to be around when my contract expired). They also had basic info about...

Resolved! Multisave using different accounts

If my partner gets her own contract with her own account, am I still able to add her to my multisave group?So that we manage our numbers through our own accounts, but her contract will benefit from the multisave discount?Or does multisave only apply ...

Resolved! Getting started with Multisave.

I have O2 pay monthly, the missus is on top-up with another company, and I have a 15 year-old son for whom I PAYG with another company. I want to combine them all into Multisave (or some other family option). I have logged into the O2 site and found ...

Resolved! Data usage warnings: completely contradicting actual reality

Hello, this is the Nth time that I get double (!) SMS and email warnings (at ungodly hours, too) about my having used up 80% of my data allowance for this month. As per all previous cases, too, this is NOT true (O2 account shows more than 50% remaini...

Calls from Leeds 0113 saying they are O2. Is this legit?

I had a call from 01138684226 today. My phone told me it was suspected scam/phishing, which is interesting. They left an answermachine message, "Hi this is Ellie from O2 calling ***** ***** (my true name) to talk about your complaint....." Legit? I d...

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