Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Apple Watch 5G?

I have an Apple Watch Ultra 3 (not purchased from O2) with an O2 data plan. The Ultra 3 supports 5G but I have never got 5G on it even in strong 5G areas. Does O2 support 5G on the Apple Watch yet?

Resolved! Direct debit

I have received a email saying my details have changed so you have cancelled my DDnothing has changed so I don’t understand why you have cancelled?

Resolved! Esim

Sim hasn't transferred to new phone

Airtime rewards

My £20 reward has not came off my bill

My o2app

Hi can anyone help my o2 app worked last week but is now saying not found . My username was an old o2 email address but I'm going around in circles trying to get on Thanks

Resolved! add another 02 phone to my account

add *********** to my account [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Phone blocked so calling O2 is not an option. How do I reset PUK

I have entered my PUK 10 times in new phone and am therefore blocked and cannot connect to the network. No EMail address and Chatline is hopeless

Resolved! Virgin Media o2 deal

In august I signed up for a Virgin Media Broadband deal with an O2 sim only as part of the deal. I am using the O2 sim, but the Virgin Media broadband wont be installed for another month. If I cancel the VM before installation can I continue using th...

email says i will hear in 24 hrs and still nothing

Hii placed an order paid upfront payment. email says i will hear in 24 hrs and still nothing.has anyone else experienced this

Activating eSIM

Hi, recently joined O2, I thought I had activated my eSIM but I can’t use my phone for anything.any ideas?

O2

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