Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! device plan

I have tried contacting o2 in regards to my device plan after i had paid off my airtime plan months ago ! i still had the device plan , so last week , it said i owed around £230ish pounds , i paid the most it would allow me to pay which was £226.91 w...

Can make but not receive calls after number port

Hi, has anyone experienced this? Initially I could receive buy not make calls. O2 sorted that out last Thursday but in doing so I now cannot receive calls! Any advice out there?

Resolved! 4g to 5G SIM

I have had a couple of calls the last few days claiming to be from O2. They are saying my SIM needs updated and they want to send me out one. Surely O2 would communicate via text/ email and app this first? Is this spam.

Resolved! How do I cancel within 14 days of signing up!

Signed up for O2 (big mistake) and just looking to cancel this and stop wasting my time on this but no easy way to cancel. I have just signed up and wasted a couple of hours already on a ****** IT system and can't bear such poor customer service. I a...

Resolved! Provide Bank Details

Hi, o2 have requested my bank details so they can make a refund following the recent closure of my account. They provided a link but I can not find how you do that. Can anybody help ?

Wifi calling turned off?

Hi All,For the past 72 hours, wifi calling has just stopped working. I've restarted multiple times, been on airplane model and done everything the guidance has said, but no joy. 4G and Wifi calling is enabled on the phone. I live in an area with no m...

Resolved! Bombarded with O2 calls

anyone else getting constant calls from Indians. Saying they are from O2. That your contract is up for renewal. When in fact it isn’t. I seem to be getting at least 2 or 3 a day. Getting really annoying.

Resolved! Payment

I have not got the device that u want me to pay

Resolved! Multisave using different accounts

If my partner gets her own contract with her own account, am I still able to add her to my multisave group?So that we manage our numbers through our own accounts, but her contract will benefit from the multisave discount?Or does multisave only apply ...

Can’t make calls in Bulgaria

Greetings,i have been a previous customer of O2 2 years ago. After 2 years with EE which were alright but quite bad in Surrey area compared to O2. I decided to go back to O2.i swapped my number again in January which was a bit of pain cause someone f...

O2

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