Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 272047 Views
  • 2 replies
  • 2 kudos

Resolved! Family Member Passed, Recovery of Their Old Mobile Number

Hi there,I'm wondering if somebody could help me please, I've tried just about everything and I am at my wits' end. I am trying to recover an old mobile number that was tied to an old O2 account. For context, my mother has recently passed and the mob...

JA1010000 by Level 1: Joiner
  • 658 Views
  • 8 replies
  • 0 kudos

Resolved! Bolt ons

For about a week i have been trying to add bolt ons, but can only seem to add 100mb. Why is this? Its very frustrating.

Resolved! Live Chat....doesnt work

Why on earth does the customer service not allow live chat in the UK? everytime I try it doesnt work. Spent ages on the phone uneccessarily. No wonder people are leaving O2

Bob14 by Level 1: Joiner
  • 1912 Views
  • 6 replies
  • 1 kudos

Charge to mobile

Hi everyone I'm just wondering if anyone else who is pay monthly and uses pay by mobile/charge to mobile depending on what your doing eg gambling sites or app stores etc it's worded differently. Anyways I started as a sim only and I was able to pay w...

NJS1988 by Level 1: Joiner
  • 888 Views
  • 9 replies
  • 0 kudos

Resolved! PUFFL and annual price rises

On 9th September my PUFL (Pay Up Front for Life) Alltime 50 contract was automatically transferred to an O2 Unlimited 30D 500MB contract with the description that is costs "costs the same at £.00* per month". At the time it was confirmed that there w...

Thouky by Level 1: Joiner
  • 4916 Views
  • 38 replies
  • 1 kudos

Cancelling airtime plan ONLY

I purchased an iPad through o2 and already had a data only sim the contract on that sim ended October 2022 and I haven't used it much, I've spoken to countless people asking to cancel the airtime payment but they're insisting I have to pay the rest o...

MiaEva by Level 1: Joiner
  • 300 Views
  • 2 replies
  • 0 kudos

Rejoined o2 3 days ago, not going great so far!

I have 2 issues, the first is that iMessages and FaceTime are either waiting to activate which just keeps whirring or I get activation failed message try again. I’ve read many threads on here and done everything suggested but no change. 2nd issue is ...

IMG_7738.jpeg
Richleeds by Level 1: Joiner
  • 272 Views
  • 2 replies
  • 0 kudos

Call go straight to Voice Mail

I cannot receive calls, as they go straight to voice mail.Tried the suggested options, but to no avail.Checked signal strength – OKDO not disturb – NOT SET.No call forwarding set.

Ernie3 by Level 1: Joiner
  • 151 Views
  • 1 replies
  • 0 kudos

Charge to mobile

I always use my charge to mobile for App Store purchases and in app purchases. I used to be able to spend up to £200 and I have never had any issues. Recently, despite my limit being set to £300 I am only able to charger up to £20. o2 have confirmed ...

Resolved! Changing Data Only Sim to Regular Sim

Hi, recently bought my son his first phone and I'm looking to convert the current sim he has in his ipad from a data only to a regular sim, is there any way I can do this or will I have to purchase a new sim card? thank you

MiaEva by Level 1: Joiner
  • 211 Views
  • 2 replies
  • 0 kudos