Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel contract sim never used

Is there a way to cancel an o2 sim that was given to me by virgin when i had my broadband/tv with them but did not get cancelled when i cancelled the TV package?I have never used the SIM nor do i have an unlocked phone to temporarily insrrt the sim i...

Data Roaming Bolt On vs O2 Travel

Hello On my O2 account I can see an "active" Data Roaming Zone 1 Bolt On and an O2 Travel Bolt On. I have used both in the past. On a recent trip to Canada (Zone 1), I expected the Data Roaming Bolt On to be used first, and O2 Travel daily as needed ...

I need more time to pay my bill

I need more time to pay. I get paid Tuesday please can I do this

Resolved! Upgrade

I was wondering if there was any way to upgrade phone without paying off contract?I have around 18 months left Thanks

Need a settlement for my account

Hello, I need help to settle my account however I'm struggling to get into the account. I bought a smart watch on pay monthly along side my phone. However I've now settled my phone account a while back, moved my number and left only my smart watch on...

Resolved! PAC Transfer time from EE

So trying to understand what the hold up is, from EE or O2 on a normal UK Pac code transfer. We did this on 1230pm on Tuesday still no transfer has happened yet and two days have elapsed its not Thursday two days after. I have re-submitted to O2 Open...

Resolved! Calls and SMS temporarily unavailable

Calls and SMS temporarily unavailable - for nearly 2 weeks. Signing in to account is not possible because I can't receive the security cade on a phone that does not work: perhaps 02 can have a think about this? As I can't sign in I can't get a PACT t...

Resolved! Charged double for Monthly Bill

Hi, Paid my monthly bill early with credit card on the 21st. Direct debit still went out on the 23rd from my current account. What do I do to get my money back or use it for the next month?

Late payment

Will I get a late payment fee if my contract payment is paid a day late New to 02 please and thanks

Resolved! Phone blocked

Hi all I'm just trying for some help my phone was registered as stolen as I was in tenerife. Since the report I have received my actual device returned to me as it was handed in at the hotel. I rung o2 and told them and they said they would unblock m...

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