Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I have one phone but seem to have two accounts - I cannot log into either

Big bundle

I had a rolling plan for £15 and then I topped up my balance thinking I could use the credit I have for the rolling plan but obviously I couldn't, so my rolling plan expired today. Now I'm trying to switch my tariff to the Big Bundle £15 and when I t...

Resolved! Free tablet

I recently upgraded to a Samsung Galaxy s25 Ultra. I filled in all the relevant forms to receive a Galaxy tablet. I have heard nothing. Last time there was a promotion like this, I was told that I didn't apply. Any thoughts?

Cannot Transfer My eSim

I am on a sim only tariff and have today bought a S25 Ultra, my esim is on my S22 Ultra. I have tried live chat but I'm in a queue. The help/support links state that I should have an option that asks to transfer the esim but there is not. On the S22 ...

Incorrect £927 Early Termination Fee + Default – Please Escalate

Hi all, I really need urgent help with an ongoing billing issue that has now led to an incorrect default on my credit file. 04/04/2025 – Ordered phone and contract via Mobile Phones Direct (MPD), to be fulfilled by O2.07/04/2025 – DPD failed delivery...

O2 Rewards Dates

With regards to O2 Rewards for PAYG Mobiles.........I've used the online management/checking screen for past 3 months earning rewards :https://payandgorewards.o2.co.uk/group/o2/home ....it says "SAVE YOUR REWARDS BY 31st MARCH or LOOSE THEM" however ...

Resolved! Moneysupermarket deal

Hello I’ve Been on moneysupermarket and 32gb is 8 per month rising to 9.60 in march.The link takes me to o2 where the nearest seems to be 40gb at 26 per month!I currently pay 12 per month for 10gb. The money supermarket deal seems to want me to chang...

Samsung Flip 7 FE

I have just received this phone today. I have managed to transfer appa and other things. However I am unable to make any calls. It states the phone is not registered with 02. All the help I can get is to contact 02 customer services but I can not. I ...

I'm tryng to talk to the customer service but I'm still waiting for an agent

Is there any agent can help me with the above enquiry?

Apple Watch 5G?

I have an Apple Watch Ultra 3 (not purchased from O2) with an O2 data plan. The Ultra 3 supports 5G but I have never got 5G on it even in strong 5G areas. Does O2 support 5G on the Apple Watch yet?

O2

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