Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 250551 Views
  • 2 replies
  • 2 kudos

E-SIM Catch 22 situation

Imagine a situation where you are porting in a number. You have ordered an E-SIMThe number gets portedThe QR code you need to activate the E-SIM is on your online account. But to get in on the web or the app it wants to send a verification text to a ...

WhizzKid by Level 1: Joiner
  • 1100 Views
  • 6 replies
  • 0 kudos

Resolved! O2 Travel Bolt On - Zone 2

Hi, I have some questions re. O2 Travel Bolt On - Zone 2. 1. If someone from the UK text me or try to call me while I'm in Zone 2, will I receive them? 2. Will the texter/caller in the UK be charged any extra?3. Will I be able to call the numbers wit...

YKSK by Level 1: Joiner
  • 666 Views
  • 5 replies
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Resolved! Does Unlimited UK minutes apply to EU zones?

I am on a Pay Monthly plan with 20 GB data, unlimited UK minutes and unlimited UK texts. From the help guides, I understand if I am in the EU that my allowance in the UK will apply to the EU countries. However I have noted I’ve been billed for callin...

Shaniz by Level 1: Joiner
  • 256 Views
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  • 0 kudos

Resolved! A call from virgin

Hi ,i had a call today from someone saying that virgin would be blocking my sim card. they did not refer to me using my name so i hung up, so i dont know wether my card is going to be blocked or not . If it was a genuine call why is my sim being bloc...

Resolved! Another day, another O2 airpods failure

 just gonna leave this here, pretty sure they are sending out the blank template for voucher codes now for the latest apple promo.And yes my lad tried the code, no.. it doesn't work.I assume virgin media now controls customer service as recently o2 h...

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viridis by Level 56: Guvnor
  • 753 Views
  • 12 replies
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Resolved! Leaving contract early and porting number out due to contract changes

We just received emails for two of our sim-only accounts that are still in their minimum term. The emails state that we can cancel our contracts in the next 30 days by contacting O2. We texted INFO to 85075 but it still shows the remaining early term...

vrp by Level 1: Joiner
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  • 10 replies
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I can't make calls or send texts

I have moved to O2 pay monthly sim only yesterday from Vodafone. Yesterday I did not make any call. Today I could not make calls and send taxts. Can anyone please tell what could be the problem ThanksSaaj

Saaj by Level 1: Joiner
  • 168 Views
  • 1 replies
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Resolved! Cancelling Sim Only

Hi, I moved over to O2 in November 2024 on a pay monthly SIM only deal for 24 months. Since moving over my signal is terrible where I live to the point where I cannot make or receive phone calls in the house without it cutting out or depending which ...

AlexP152 by Level 1: Joiner
  • 422 Views
  • 4 replies
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Resolved! Need a PAC code and need a new SIM. O2 fobbing me off!!!!!

Hi all,with my Virgin contract we got a free sim. I’ve been using it at university as the WIFI is awful. Last month my other half’s phone contract finished and instead of paying sky high monthly ransom we transferred his number to the O2 sim and canc...

Paragone by Level 1: Joiner
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  • 2 replies
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Resolved! Returns

Hoping someone can shed light, if I return an upgrade in store, how long before it allows me to upgrade again?

CorGre by Level 2: Apprentice
  • 419 Views
  • 6 replies
  • 0 kudos