Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transfer o2 number on one contract that I want to close onto a new contract taken out with o2

Hi it would be great if someone could please help.I have been told by multiple assistants on 202 that this can be done, I paid off my exisiting o2 contract device plan and I inserted the new contract devices sim into the new phone as instructed. I th...

Resolved! End contract

I would like to end my contract

cannot log in

Hi there,I'm unable to log into my account because I keep getting an error when setting up the security question and answer. I've tried multiple browsers, but the issue persists, so I can’t proceed with creating the account.Could you please help? It’...

Resolved! Leaving

I want to cancel my sim only contract I can get it loads cheaper elsewhere thanks.

Number transfer

I’ve put the code in to transfer my number but haven’t heard anything yet

Sim upgrade but number don’t port to new sim

Hi I recently did what I believe was a sim swap over the phone , I had received the new sim and made the call from the old 02 pay as you go sim to enable them transfer my number but it’s been days now and when I put the sim in my phone and call the o...

Over due payment

Hi,I have had a message saying I have an outstanding payment but I have a direct debit set up? So I’m confused?

Resolved! close account

I need to close my account

Resolved! Contract

I have cancelled my contract yet this company is still trying to charge me for a number that is out of service.

Resolved! Mobile number

Hi I want to swap my number to a Pay as you go (REMOVED). I want to order a new number Pay Monthly number please. (new number) Also my boyfriend is in Pay as you Go O2. Can we swap this number to Pay Monthly deal Please advise. Thanks Sarah [Mod edit...

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