Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 242339 Views
  • 2 replies
  • 2 kudos

Data usage wrong

My data (20GB) has apparently run out this month but I have done nothing different and my usual usage is between 5-6 GB a month. I have an apple iphone 13 pro and have mainly been in wifi locations anyway - haven’t downloaded any films or streamed an...

Rb1990 by Level 1: Joiner
  • 283 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch data plan

Hello, Quick question. Currently have an O2 SIM plan only; if I add an Apple Watch data plan only will this create two direct debits and two different allowance reset days? thanks

O2 Open not working

Hi, Just tried to apply O2 Open to my account and get the discount applied and upon clicking on the link in the website, I get forwarded to a webpage with the following error - Sorry, there was a problem.Spoke to the call centre in South Africa yeste...

Bob76 by Level 1: Joiner
  • 680 Views
  • 2 replies
  • 0 kudos

Resolved! IMEI not recognised for Switch Up

Hi there I recently switched up to an Honor Magic V3 in September and I am planning on switching up to a Samsung Galaxy Fold 6 in December. I just went through the switch up process to see if the device is recognised due to it being such a new phone ...

David46 by Level 1: Joiner
  • 460 Views
  • 5 replies
  • 0 kudos

need a PAC code to go to Lebara, my phone is NOT a 5G and from 1 Jan I will not be able to access 02

I was on PUFFL but 02 are stopping this from 1 Jan along with the fact that my phone is NOT 5g. BUT for some unknown reason 02 are stopping me getting a PAC code - they want me to upgrade my phone & pay more per month (as a pensioner I cannot afford ...

Can’t view old billing

I cannot believe how unbelievably difficult it is to view your old bills. I can’t go back past March this year, I keep getting the below message. It’s been like this for months. From reading on the forum it seems to be caused by the move to the 360 p...

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Anything by Level 1: Joiner
  • 585 Views
  • 9 replies
  • 0 kudos

Cancellation in October

Hi I cancelled my account in October via the chat, I have a reference number but this hasn't been actioned. And I've had to pay for an extra month. Please can someone help

Lozzie84 by Level 1: Joiner
  • 339 Views
  • 5 replies
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Resolved! Delay in Deliveries

hi i have placed an order for an iphone online on 2nd of december and till the day its showing as processing and estimated delivery date was 3rd and i did not get anything yet till today. Why i am facing the delay problem??

oseirose by Level 1: Joiner
  • 5972 Views
  • 13 replies
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O2 Switch up online

Hi, I completed an O2 switch up order online, to collect the order later that day at a local shop. When attending the shop, the device was not in stock - despite the web shop saying it was (I chose a particular colour and storage to ensure it was in ...

GemCla by Level 1: Joiner
  • 485 Views
  • 4 replies
  • 0 kudos

Confusing

Recently renewed a new plan. Because I am also Virgin Media customer, I got double data. Thanks for that. However, the O2 App does not show double data. It is really confusing!

PM123 by Level 1: Joiner
  • 227 Views
  • 3 replies
  • 0 kudos