Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lines Open 7am - 10pm

Hi so it’s 21:07 uk time and it says your lines are closed and to ring back between your business hours which are 7am-22:00 !!!!!7 days a week please explain why you are closed

Cancelled contract

I just cancelled my contracted. An hour later I got a confirmation email saying my £24 a month sim only is on the way. I never asked to be put on sim only.

Clear Vision - Scam?

Hi all, I received a call last week from someone who said they were from Clear Vision which was part of O2 and that they could help me upgrade my pay monthly contract (it happened to be around when my contract expired). They also had basic info about...

Resolved! Multisave using different accounts

If my partner gets her own contract with her own account, am I still able to add her to my multisave group?So that we manage our numbers through our own accounts, but her contract will benefit from the multisave discount?Or does multisave only apply ...

Resolved! Getting started with Multisave.

I have O2 pay monthly, the missus is on top-up with another company, and I have a 15 year-old son for whom I PAYG with another company. I want to combine them all into Multisave (or some other family option). I have logged into the O2 site and found ...

Resolved! Data usage warnings: completely contradicting actual reality

Hello, this is the Nth time that I get double (!) SMS and email warnings (at ungodly hours, too) about my having used up 80% of my data allowance for this month. As per all previous cases, too, this is NOT true (O2 account shows more than 50% remaini...

Calls from Leeds 0113 saying they are O2. Is this legit?

I had a call from 01138684226 today. My phone told me it was suspected scam/phishing, which is interesting. They left an answermachine message, "Hi this is Ellie from O2 calling ***** ***** (my true name) to talk about your complaint....." Legit? I d...

Phone has bricked itself - Impossible to talk to anyone at o2

Hi, So my phone has bricked itself this morning. Completely dead, won't charge, won't turn on. Was working fine, then just died. In the meantime I've tried to get in contact with o2 but just get the stupid assistant AI chat thing. It sends me round i...

I have paid but it sitting as credit and asking me to pay again

I have paid but sitting as credit and wanting me to pay again

New SIM card

I am new customer . I signed a contract and ordered a new SIM card which should be delivered today. I haven't received my SIM card yet.Who can I talk to about my order, when will my card be delivered Thank you

O2

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