Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

If I was to send my Samsung Galaxy Smart Watch 7 back in exchange for a Pixel Watch, could I?

Topic. The SSMW I got last year's almost never fully worked, only reason I got it was they didn't have any Pixel Watches in stock on the day I was in the Meadowhall shop. So anyway, I've paid off most of the contract on it, could I swap it for a Pixe...

O2 Sim Only £3 October Price Hike

Are o2 sim only tariffs being hiked up by an extra £3 from October 2025? Customers that were migrated from Virgin mobile. O2 help desk chat confirmed this was the case.

Not receiving two factor authentication codes

Ever since joining o2 I have had nothing but trouble. It took 3 days for them to port my number, and I’m still not receiving 2FA text messages. I’ve been locked out of my banking app for about a week, including my Apple Pay as they cannot verify my c...

Resolved! Claim old PAYG Rewards after switching to Pay Monthly

I've recently switched to pay monthly. I have a reminder about old PAYG rewards that I am trying to claim, but I can't find a way to do so now that I've switched my tariff.

tariff change

HiI want to change from my current £10.50 per month tariff (out of contract) to the online tariff - 32GB £8 month.How do I change so I don't lose service but don't pay for 2 tariffs at once please?

Resolved! Contract End

Hi, I have a Sim- Only deal ending this month and have been looking on comparison sites to lower my data and hopefully the monthly price.Seen a deal on Uswitch, 70Gb/ £10, similar to the one I purchased this time last year(100Gb/£12) but as I try and...

Resolved! Cancel tariff on Apple Watch

I want to cancel tariff on Apple Watch as I don’t have Apple Watch any more , this below SUMMARYTariff | 15 Aug - 14 Sep£7.86Apple Watch Custom Plan Set 14 Airtime

Account and usage

This is an absolute joke u have informed me I am out of data so I am tryin to add data yet I cannot do it online or speak to anyone I need this sortin asap

Triggered fraud due to issues with app

Hi all. I tried adding an additional like Sunday night but the app kept crashing. Finally when it worked I had to pay £370 deposit. Which is fine. But I got an email saying this is being looked into by the risk team and they'll get back to me within ...

No network for days

We have been advised that there is an issue with the mast in our area of ME1 but it has been days now and I am not getting any update and cannot get through to anyone on the phone. Does anyone know what else I can do as it is very frustrating.Many th...

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