Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Travel charges when Roaming is off

I've seen a few threads with a similar theme but wanted to add my experiences as well.My roaming is off on my android phone and it has always been this way but I was hit with three O2 Travel charges when I checked my bill after coming back from vacat...

Resolved! ESim issues

Hi, Just bought 3 sims using the uswitch offer of 40GB for £8. I bought 1 this morning and the other 2 a few hours ago. In myo2 I just see the 1 sim I bought this morning. How can I download the esim for the other 2 sims if I don't see them in myo2? ...

Help

I've had someone message me and provided proof they have had a missed call from me. But it def wasn't me. Advice needed!

Sim not received

I ordered two new monthly contracts. Both were dispatched on 4th Dec. I only received one sim. I don't want to activate it yet and there is nothing printed on the package saying which order it is for. There seems to be no way to report a missing orde...

Upgrade early

I’m wishing to upgrade early, but with the option to pay my old device monthly still along side the new device. It’s an upgrade and not a new connection however it will not let me pass the credit side, stating I have the max amount of pay monthly con...

O2 is charging me "Web Daily" allowance data even though I have a rolling plan

I have the 15£ rolling plan with O2 set up for 2 months now. I received two notifications on my phone: O2 MessageO2: Hello. You'll only pay up to £2 for using data on your phone today. and O2 MessageO2: You've used £2 worth of data on your phone toda...

sim has still not updated after 35 hours, O2 cant even see my sim?

so, there was an issue with my old 18 month contract sim, i could dial out ok and text oki used it for one time passcodes for authorising logins everwhere on every thing, it had stopped incoming calls for no good reason, i had set up a new contract 7...

O2 switch up issue on staff plan

Hi,I'm having issues with my o2 contract and was wondering if anyone can give any help or guidance. I originally took out a new phone contract with o2 last year. The phone was a Samsung S23. I then applied for the staff plan which includes switch up....

Collect in store

Can i collect my order/upgrade from my local store ? They have the phone in stock ?

£15 monthly plan but no eu roaming ?

I’m on auto monthly £15 renew plan but my phone does not have roaming why not ?

O2

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