Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! DPD - Return to sender? What happens now

Hi All,I was on a phone that had some time left on the contract, I decided to grab a new one and paid off what was left on the contract.Weird situation in that the phone was meant to be delivered today, however dpd has the status of "Return to consig...

Resolved! Stolen Phone and Cant Pay Bills

i brought a iphone 14 pro max pay monthly phone and had my phone stolen off knife point and bike thefts. i even had my sim inside and they took it and even blocked and cancelled my contact and i wasnt able to pay my bills off and cancel my phone. i r...

Resolved! travel Bolton

Hi,Travel bolton was added accidently and I want to cancel it. How do I do it?

Resolved! Missold o2 sim only additional sim card

I ordered a payg sim to leave o2 pay monthly due to cost. I received a call from o2 (sales) offering a £5 deal with 1gb data and unlimited calls and text which was matched to my requirements. After agreeing the deal I was told I would be sent a new s...

Resolved! Data roaming bolt on for Morocco Zone 3

Hey, can someone help me please, I am so confused by the O2 website... I went to Morocco a year ago and bought a data roaming bolt-on. I've just tried to do that again but there seems to be nowhere to buy the bolt on on the website, I just keep loopi...

Resolved! cancelled PAC code issued but wants to cancelled

can i cancelled PAC CODE request , i RECEIVED PAC which is valid till 9th may but i wants to cancelled because i got better deal with same 02 network but new contract comes with new mobile number ,but i wants to keep used my old 02 number on new, but...

Resolved! Data usage alert

I just received an 80% data usage email. But when I check on MyO2, it tells me I have 11.92Gb of 20Gb remaining. What is going on? (PS I have been in Norway for past 2 weeks)

Resolved! Transfer SIM to SIM Only Deal

I'm now out of my previous contract with O2, and have found a cheaper SIM only deal with O2. How do I transfer my existing number to this, and ensure I don't continue paying the one I'm now out of contract on? I tried calling them but it was no help,...

Internet connection

I have mobile data but no Internet connection

Resolved! Rolling contract free SIM cancellation

Hi bit confused so can anyone help.The bill comes around the 6th and payment is taken on the 27th on a contract free rolling SIM only deal.I want to cancel çan anyone suggests the best date to do this,thanks.

O2

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