Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 407800 Views
  • 2 replies
  • 2 kudos

Resolved! Scammed by Plan.com?

Hi, I was cold called yesterday by a company called Plan.com claiming to be a partner of O2 who could half my tariff. I ended up agreeing to a three year contract starting 10 July, but subsequently have lost access to 5G. It also appears that I have ...

3rd party contract and handset

I got a new o2 contract 4 months ago via mobileshop. The handset came directly from samsung which I have paid for and am making no further payments to samsung for.The o2 price hike means I could cancel my airtime and leave penalty free. There is no d...

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Leave O2

Any idea how I leave O2. Have signed in and no easy way to leave my contract. Thanks

Willis by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Migrate o2 number to new 3rd party o2 contract

Hi All, need some help please... I'm being told i'm unable to migrate my existing o2 number to a new o2 contract (that was taken out via a 3rd party - uswitch). Nothing online says that is legally true or applicable. Has anyone else had this issue an...

DanWolff by Level 3: Thinker
  • 13560 Views
  • 10 replies
  • 1 kudos

final balance refund

i left a few months ago, i have an outstanding balance and the chat line robot is useless. I dont want them to send me a cheque as i have moved. the robot will not put me through to a human. They havnt refunded as they say they will in 30 days and th...

mark1883 by Level 1: Joiner
  • 190 Views
  • 2 replies
  • 0 kudos

Confused about upcoming Price increases and cancelling phone airtime with a Samsung watch on my acc

I want to close my phones airtime account with next year's price increase being announced but I'm confused as I'm seeing posts elsewhere saying if you have a watch you'll need to pay that off if you close the phones airtime account, I was notified it...

Paul820 by Level 4: Observant
  • 1049 Views
  • 7 replies
  • 0 kudos

New to O2

Hi I'm new to O2 I've come from Vodafone. I've just received my O2 SIM card and I don't know what to do how to I get my old number to the new SIM card

Old bills

I’d like a copy of all my mobile bills from the start of my contract up to December 2023. I can't download because there is an error message. Live chat doesn't help. How can I get them online?

Ava1 by Level 1: Joiner
  • 124 Views
  • 1 replies
  • 0 kudos