Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Migrate o2 number to new 3rd party o2 contract

Hi All, need some help please... I'm being told i'm unable to migrate my existing o2 number to a new o2 contract (that was taken out via a 3rd party - uswitch). Nothing online says that is legally true or applicable. Has anyone else had this issue an...

final balance refund

i left a few months ago, i have an outstanding balance and the chat line robot is useless. I dont want them to send me a cheque as i have moved. the robot will not put me through to a human. They havnt refunded as they say they will in 30 days and th...

Volt Offers - "Roam Freely in 75 Destinations" v "O2 Travel Inclusive Zone"

Re: The packages offered on the Volt page can anyone explain the difference between "Roam Freely in 75 Destinations" as provided by all the packages (A Classic O2 sim)v "O2 Travel Inclusive Zone" (avaiable on the 1Gb Volt pacakage and I believe the P...

Confused about upcoming Price increases and cancelling phone airtime with a Samsung watch on my acc

I want to close my phones airtime account with next year's price increase being announced but I'm confused as I'm seeing posts elsewhere saying if you have a watch you'll need to pay that off if you close the phones airtime account, I was notified it...

New to O2

Hi I'm new to O2 I've come from Vodafone. I've just received my O2 SIM card and I don't know what to do how to I get my old number to the new SIM card

Old bills

I’d like a copy of all my mobile bills from the start of my contract up to December 2023. I can't download because there is an error message. Live chat doesn't help. How can I get them online?

Phone disconnected !

No way to contact 02I write on here in desperaionI am disconnectedI have paid my bills on time since the day they started as 02 Loyalty and now they mark this as spam.I will get answers another way

Esim for smart watch

I have a 24 month contract with o2. Getting a cellular smart watch now and wondering how I get an esim for my watch and if o2 charge for this? Thanks in advance.

Request for Pac code unanswered

im looking to cancel a number off my account and have tried everything to get a pac code, cant use the app or site as they say i need to call 202, cant text pac to the short code as i have multiple numbers on my account (poor excuse to be honest) cal...

New contract issues

Hello, I am an existing O2 customer and was trying to switch to a new sim-only contract through an affiliate site. My order was sent for a credit check (despite it being less than I pay now) but after 3 days my basket expired. The call centre suggest...

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