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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 329844 Views
  • 2 replies
  • 2 kudos

Change bill date

Hi I'm trying to change my bill date. It's sue around the 27th. It's saying I have an outstanding bill and to clear that 1st. I don't have any outstanding bills. Just want to change it to the 29th as that's the date I'm paid.

Resolved! Volt Double Data missing after phone upgrade

I recently upgraded and now my double data is missing however, I still have the double broadband speed in my home.I have email o2 but not getting any response after a week.

dkuk2000 by • Level 1: Joiner
  • 2493 Views
  • 2 replies
  • 0 kudos

Resolved! O2 business to O2 consumer migration number

I have a business account with 02 through a third party Ariel direct and have set up a new 02 consumer account and requested my number to be migrated over to the consumer side as I want to keep my number this was requested on the 08th August with the...

Shaun17 by • Level 1: Joiner
  • 404 Views
  • 3 replies
  • 0 kudos

New customer. New order. Awful

Placed an order on Friday for iPhone. I’m new to o2. It was 3pm and paid for delivery on the next day delivery today Saturday 16th August. £8.99 they needed to do a security check. And this didn’t get done till today 16th. Now the brains behind o2 th...

Been sent a faulty device, returned it and no new device sent?

Hello all,I recently ordered a phone from O2 on a pay monthly contract and returned it 21 days later due to it being faulty. Once I returned the device, I tried to put the old SIM card in my phone, that now didn’t work. I contacted O2 customer servic...

Resolved! Going on a Cruise

Hey all. I am off on a cruise at the end of the month, but plan to do some work (via laptop) while away - probably during the hours the wife is getting ready in the evening. However all my work stuff is protected by 2fa and an authenticator which req...

trw1972 by • Level 1: Joiner
  • 545 Views
  • 3 replies
  • 0 kudos

Resolved! Bill refund

Has anyone had issues with receiving a bill refund once their o2 contract has ended? They contacted me via text and email 3 times to let me know I’m owed a refund on my last bill, and I need to provide my bank details for them to issue it. They say t...

CA96 by • Level 1: Joiner
  • 575 Views
  • 2 replies
  • 0 kudos

Urgent help

Hi team, I've been an O2 customer for over 10 years with no problems I currently have a refresh account including airtime and device plan Fancied a new phone and cheapest price was through an O2 reseller so I upgraded Now I have 2 numbers on my accou...

Zaimca19 by • Level 1: Joiner
  • 427 Views
  • 8 replies
  • 0 kudos

Resolved! Merge Contract

I recently signed up for anew 12 month sim only contract, I want to change my number and close off the other account

tommyR97 by • Level 1: Joiner
  • 304 Views
  • 5 replies
  • 0 kudos
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