Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Multiple Volt benefits?

Hi, I am an existing Virgin Media customer thinking of switching over to O2 to take advantage of the Volt benefits. If I take out a second contract, will both sims benefit from the double data and inclusive travel zone or will that apply to only one?...

Resolved! Spend cap

How can O2 text me at 1400 hours to say I’ve used 50% of my spend cap, then again 18.49 to say I’ve used 100% of my spend cap, this does not ring true to me?? As I’ve not used my phone this afternoon?

M12 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade data

I tried to do this on O2 app but it’s not allowing me to upgrade my data to 15 from 5 can you help please

Resolved! New sim card

Hi, I have just got a new I phone 12. I have transferred my SIM card from my old phone. Will I need to swap the SIM card to the new one that came with the phone to get 5g or can I use the old one?

Dick1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Who do they do a credit check on if the name on my new contract is different to the payment details?

I’ve just placed an order for a new phone and am currently waiting for them to accept it. I’m assuming they do a credit check in this timeframe which is why you have to wait but who do they do the credit check on if the name on the account is differe...

Kaidus by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Hi I am looking to upgrade was maybe thinking z3 but also I have partner who is with Vodafone and there contract has expired with them so was maybe looking to add as extra but only if could keep the same phone number

Twads by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 5g Sim -

Im with 02, I have purchased a phone from apple.Do I need 02 to update my SIM for the 5g to work. Its infuriating 02 don't have the chat feature anymore !!

DB10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New sim

Muaz tufail Hi I spoke to o2 for a new sim as I have lost my sim, I have received a new sim from 02 but I don't think its the correct number

Two accounts one email address

I used to have an O2 phone but don't any longer, hubby has a current one registered to the same email address, it recognises my old closed down account but not my hubbys current one, have tried to combine but it says can't combine them because they h...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos