Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Abroad hotspot allowance

I’m in Italy using my data, and hotspot for my laptop from my phone. I had a notification to say I’ve used 80% of my data, but on the app it says I have over 60% left of my data. 150GB allowance and I’ve used 35GB. Any help would be appreciated.i hav...

Resolved! 2025 price increases - clarifications

Yet again, confusing info whenever I phone Customer Services (FIVE times now!) about this. I have an iPhone 16PM and Apple Watch Ultra (these are both owned outright; bought from Apple directly). I have sim-only on the phone (£8/mth) and the watch as...

Resolved! will PAC code on my account prevent o2 to o2 number transfer

I called 202 to transfer my number to another o2 sim but they were unable to help.Will a PAC code against the number prevent a transfer until it expires in 30 days?I presume that if I purchased a new phone contract in an o2 store that I would be able...

Resolved! Sims

I've ordered 2 sims, how do I know which is mine and which is my partners. We intend to port numbers over so need to know that we are using the right sim.Thanks

Site not loading over O2 network

The site I own normally loads fine over broadband and O2 4G. But for the last four days, it appears that there's been a network problem. Multiple users have confirmed the same issue. A traceroute command suggests that the browser request from my phon...

My phone does not make outgoing calls - all of a sudden

Hello, my phone this morning has stopped allowing me to make outgoing calls, and i cannot even call 202 to get hold of you. Can you please see if something has happened on my account URGENTLY please. Call me on **********. KR's Mike [Mod edit: Please...

Resolved! New Phone

Have ordered a new phone being delivered tomorrow but will not be able to set up until Tuesday. Will this be a problem?

Resolved! Partial Number Porting

Number ported yesterday, and people calling it get to me - but - when I call them, the temp number I had been given shows on their phone. Any advice on how to correct this?

Resolved! virgin started O2 contract without authorisation. How to cancel???

I was interested in virgin media, but after a few run ins I cancelled the installation. I didnt realise that they had gone ahead and gotten me an O2 account. I have made a payment out of the bank already but have no SIM/Phone. How do I cancel this th...

Resolved! Volts benefits

My volts benefits are turning off

O2

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