Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My new phone

Hi ordered a new phone on the 25th November phone has never arrived yet o2 are trying to bill me for something that I don't have .I have phoned them about the phone not being delivered. They have told me it got lost in transit with DHL and the DHL in...

Terrible customer support

Yesterday I ordered a sim only plan. I have my contract confirmation in my email but no order confirmation. It is not in my order history and I cannot get into contact with a real person. The chat bot directs me to the app but there is no chat option...

Can't upgrade due to billing date

I'm trying to upgrade and it says I can't as today's my billing date the 11th has never been my billing date anyone else had this issue

Phone number ported over ..

Phone number ported over from ee yesterday to 02 everythings working fine apart from receiving sms . Can recieve messages from 02 when they send but any verification codes such as bank etc will not come through any ideas why? Tried everything and pho...

New monthly plans

I got a text about a new plan and don't know what to do or who I call?

Waiting on delivery of new Phone

Can anyone shed any light on why my new phone order is still sating processing over a week after ordering?

O2 have cancelled my contract incorrectly and now passed my account to debt recovery

This is very long but I’m honestly just lost for words and have no where to go for help. in 2022 I took out a phone contract with o2. With the network, I received terrible signal, poor service and internet speeds. Nevertheless i still paid my bill on...

Cancelling subscrption

How do I cancel my O2: account which is a sim only account,

Mobile data not working

When im not connected to wifi my data isnt working its saying its on but is saying no connection when i try to use my data or send messages

Charge to mobile

I always use my charge to mobile for App Store purchases and in app purchases. I used to be able to spend up to £200 and I have never had any issues. Recently, despite my limit being set to £300 I am only able to charger up to £20. o2 have confirmed ...

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