Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! direct debit

keep saying I haven't got a direct debit and not paid my bill when I have.... why can't I talk to anyone

Product and service missing from account

My phone account is missing saying "you have no product and service"But I'm still paying monghly

Switching from contract to SIM only rolling plan

Hello! At the expiry of my contract I will looking to switch to one of the SIM only rolling plans as they appear to be quite a bit cheaper than the SIM only contracts on offer. I was just wondering how I would need to go about making the switch? Do I...

Incoming call from Bosnia resulting in me being charged

This morning my mobile gave one ring. The number was +3876185943 which the phone identifies as Bosnia and Herzegovina. The call did not connect and I don’t know anyone there and wasn’t expecting a call.Shortly thereafter I was notified that my O2 cha...

My phone has stopped allowing international calls

I am having same trouble as I currently cannot ring a number in Republic of Ireland from Northern Ireland. Any help greatly appreciated

Additional charges??

Hi. It looks like I have an additional charge for £24 upcoming in next months bill. Can you can explain what this is for as I haven’t been outside the EU and as far as I’m aware have stayed within my data allowance?? Thanks

Phoning 02 and getting cut off!

Can anyone help me getting any joy with speaking to someone at 02? When youve been on hold and speak to someone, then getting transferred to another department, and getting cut off! I have already complained about this, and the complaints department ...

Resolved! Lost Sim Abroad

Hello, I am currently abroad and I am using a different sim to my o2 sim. I lost my o2 sim whilst out here and I cannot call the support line as I do not have the ability to do that with the sim I am currently using. Please let me know how I can go a...

Resolved! Monthly increase

Hello, I notice the month set charge has changed for me on the latest invoice circa £10.46 to £11.38 per month. Has there been a price increase on the pay monthly?

Resolved! Watch Upgrade

Just signed into my app and it's showing that's I can upgrade my samsung watch now. Just checking is this classed as an upgrade? I thought upgrades only applied to phones. Wouldn't mind getting a new watch but not sure if it's an issue on my account....

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