Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Order not showing up

I ordered a pay monthly sim through Uswitch, however when I go into my “My O2” account, there are no orders. I would just like to check weather the sim has actually been ordered as I don’t want to be charged for a sim that isn’t even registered to me...

New voicemail notification

I’m hoping someone can help as this issue is very frustrating, about 2 weeks ago I got a new handset and despite turning off voicemail I keep getting a notification every 20-40 mins saying I have a new voicemail but I actually don’t, I phoned the voi...

Resolved! I just placed an order for 24 sim pay monthly plan, doesn't appear on my account

I just placed an order for 24 sim pay monthly plan, doesn't appear on my02 account i'm quite anxious now that something has gone wrong. I've also not received the confirmation email, but i have the pdf of the order confirmation so i'm confused. coupl...

Resolved! How do I renew my present contract ?

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Resolved! Struggling to get PAC code from O2 – anyone know how to speak to someone in the UK?

I’ve been trying (and failing) to get my PAC code from O2, and the whole process has been a complete shambles. Here's what's happened so far:I texted 65075 to request the PAC code, but got a reply saying I need to call 202 as there are two numbers on...

I dont recive the order I contact the dpd and they told me the order is return to O2 why?

I dont recive the order I contact dpd and they told me the order is return to O2 why îs happen this

Payment

I have paid my bill but it has went to credit and wanting me to pay again

charge to mobile

i not been able to use my charge to mobile i reach out to 02 n umerous times they come bsck with diffrent bs today i was told there certain criteria that need to meet in order to utilize this service you must spend £150on charge to mobile over last t...

Roaming issues

Currently overseas and have the following issues: can call out but can’t receive calls.Can receive txt msgs but can’t send txt msgs.Contacted O2 and best they can tell me is they will look into it .. 3 - 7 days .. meanwhile I’m paying for a service t...

Resolved! Blue Mondays

HiI won a prize on the first week of the Blue Monday prizes and received an invite an email almost immediately.On Monday 5th i won a £20 pizza express voucher but have still not received anything? anyone else had this?

O2

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