Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

need to speak to an assistant but the robot cuts the chat.i need serious help

sims didnt work...o2 said will send 2 new sims to see if its faulty sims.from then the mobile accounts have been frozen ...and we need mobs to get work notices and such ike.also...my mob now says i need to put a code number in to access my mob...i ha...

I put money into o2 but money still got taken out

Hi I put money into o2 and money still got taken out of my account

Roaming bar

I am in Greece and my phone seeming to have a data roaming bar on it. How do I remove it?

replacement simcard

my sim stopped working and need a new one?

wrong phone number on account

how do i get my phone number corrected on my account?

New Sim

I had a call last month to have a new sim for my daughter. I am being told that the bill for this number is overdue yet we never received the SIM despite being told it would arrive the next day. I have also called twice since.

Signal and data

Where I live there has been issues with data and signal for nearly a month now, my whole house is on o2 and we all cant use our phones fully. I am aware that there are issues in the area that should of been fixed by September but now its been pushed ...

Cancelling using cool off Period with o2 Switch up

Due to poor customer service, I am thinking about cancelling my contract with o2, currently I am waiting on a device that’s still processing, I want to get the device from a different provider, as they have the stock, so once I get the device I am wa...

Extra charges

Hi I have £10.50 extra chargers on my account I haven’t send anything out not really sure what number 60133 is and why I have been charged

Switch up query

Hi is it still possible to use switch up to cancel my contract, if I use it to get a new phone then cancel within the 14 days? I have not been able to find a definite answer on this online. Thank you

O2

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