Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! remove one of two phones from my account

Hi, I have two mobiles on my account. I no longer need one of them and want to remove it from my account, which will reduce my monthly charge. How do I do this?

Contract signing page is not there

Hi ordered a new phone today. When I get an email with a link to sign the contract the link is broken Customer services just send another email, 3 so far, the link is broken in each with Error 500. Any ideas?

Another Split Port Victim - why aren't customer services made aware

I'm another victim of the split port bug, where my number was ported over, I can make outbound calls and text, but can't recieve any text, and only calls from o2 numbers. This is a real problem for me, as I need to use the SMS service to authenticate...

New sim

I’ve bought my daughter a new sim for Christmas it won’t allow incoming or outgoing calls?

Resolved! CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO MOBILE . TELEFONICA HAVE TAKEN DIRECT DEBIT OUT O

Cancelled contract with o2 and moved to Tesco mobile . Telefonica have taken direct debit for January. I want my money returned. Contacted customer services but there English was difficult to understand on a poor line { o2 run Tesco } which then fail...

Resolved! Refresh Online

Can anyone explain in simple terms how you upgrade via Refresh online? Reading the Ts & Cs it sounds as though I would have to send my phone for it to be checked over before being approved- are you therefore without a phone for however many days this...

o2 Contact

Is there a way of contacting an actual Human at O2? My phone has started to get hot again and their Chat is hopeless

Resolved! Cancel contract sim never used

Is there a way to cancel an o2 sim that was given to me by virgin when i had my broadband/tv with them but did not get cancelled when i cancelled the TV package?I have never used the SIM nor do i have an unlocked phone to temporarily insrrt the sim i...

Data Roaming Bolt On vs O2 Travel

Hello On my O2 account I can see an "active" Data Roaming Zone 1 Bolt On and an O2 Travel Bolt On. I have used both in the past. On a recent trip to Canada (Zone 1), I expected the Data Roaming Bolt On to be used first, and O2 Travel daily as needed ...

I need more time to pay my bill

I need more time to pay. I get paid Tuesday please can I do this

O2

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