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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 279279 Views
  • 2 replies
  • 2 kudos

Resolved! o2 Switch up nightmare

I've seen posts on this forum and was wondering if someone could help me? o2 have been charging me for a Pixel fold that I switched up and sent back in September. I got the confirmation that they'd recieved the phone and yet I'm still being charged f...

James131 by • Level 1: Joiner
  • 620 Views
  • 5 replies
  • 0 kudos

Placed order for upgrade.

Hi, I placed order for upgrades on new phone. Received emails then received one to say credit check in place and get back to be within 24hrs. Now been 72hrs and absolutely nothing and basket saying empty but if I remove from basket says need to start...

LHarr30 by • Level 1: Joiner
  • 188 Views
  • 1 replies
  • 0 kudos

Additional 2nd SIM through Virgin Media - not wanted / requested

My Virgin Media package deal, which included my O2 SIM, was coming to an end in April 2025. I was able to agree a new deal with them. The Virgin agent informed me about an O2 SIM card included as part of the package. I explained that I already have o...

Zeebot by • Level 1: Joiner
  • 277 Views
  • 2 replies
  • 0 kudos

Resolved! Switch up but not original phone

First time I’ve been wondering about this. I’m due to switch up on 12th June. If I decide to switch up then I might hit a problem. I had a fault with my original phone and Apple replaced the phone in their Genius Bar. However if I switch up the IMEI ...

CorGre by • Level 3: Thinker
  • 409 Views
  • 4 replies
  • 0 kudos

Unknown charged

For the first time ever I have been charged by O2 for WhatsApp calls to the USA. I want to speak to someone about it at O2 but there is no option to speak to a human.

Resolved! Minimum period?

I'm looking to find out what's the minimum period for my contract. The agreement says that if I end the contract (I'm on month 12 of 24) before the minimum period I need to pay an early termination charge for each month until the end of the minimum p...

knts by • Level 1: Joiner
  • 262 Views
  • 1 replies
  • 0 kudos

Resolved! Transfer number

Hi, I’m joining O2 from Vodafone. I want to keep my number and have a pac number. Do i put my O2 sim into the new phone and then pass my pac number to O2 and that’s it. Or do I put my old sim in the new phone!

Tr8 by • Level 1: Joiner
  • 273 Views
  • 1 replies
  • 0 kudos

Spend Cap Exceeded And Charged

I have switched my mobile phone number from O2 to another provider, and today when viewing my Final Bill, I see that I have been charged above and beyond the Spend Cap. Please will someone refund this back to my account with a £10 credit due to the i...

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