Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can’t Get a Phone, Can’t Cancel, Can’t Leave

I’m honestly at my wits’ end with O2 and wondering if anyone else has dealt with something like this. I ordered a handset on 28th September with next-day delivery, but the order immediately got stuck in the “processing” stage. For an entire week I re...

Cancelling One Sim from my account.

My account has 4 Sim cards attached to it, and I need to cancel one of them. How do I do that without closing my account?

Changing to pay as you go

I am paying too much on pay monthly and want to change to pay as you go. Device is paid for. Chat person taking too long to help, saying check other deals.

Call Rejecting error

I have 02 Voicemail and use the default greeting with a name tag and that works fine when a call rings through too many times. however, my issue is when I reject a call, the caller hears a greeting that I recorded 4 months ago (dated June). I've re-r...

Activating e-Sim while being abroad

Hi, Does anyone know if I will be able to activate the e-sim while being abroad??I'm considering moving my number to O2 but need to ensure I will be able to activate the e-sim from abroad.... Thanks!

Pac code problems

How do I get a PAC code from O2, I have two numbers and the auto text option doesn't work. I go round in circles in My O2 web site.

find my e-sim qr code

i have had to reset my phone, and i cannot find the qr code for my e-sim.

O2 Travel £7 daily charge for receiving calls?

Is £7 still charged just for receiving calls in an O2 Travel destination?

Contract in ex’s name

Hello looking for advice if possible? id like to get a new phone, new contract & new number. my current phone is in my ex’s name & we split up & I’ve moved out. I pay the monthly fee from my bank account however I have no access to my o2 account only...

Do you have to phone o2 to cancel?

Do you have to call o2 when you are cancelling due to the price increase next april?I am still in a 24 month contract but I have txt 85075 and got my Pac code. Both show nil cancellation charges.I am moving to lebara, can I just wait for my sim and g...

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