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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 368781 Views
  • 2 replies
  • 2 kudos

Switch Up Issue

I recently switched up to the iPhone 17 pro and returned my old device. Sent it off, and got an email saying it had been received and passed the checks, and that I’d receive a separate confirmation that the old device plan was settled. to date I have...

Ending Contract online completely

I need to end my contract, I've attempted to send emails for the past two months, and got nowhere. How do I end my contract online? I can't hear on the phone at the moment, so have to do it online. I am not going to another provider, I just don't nee...

NaomiL by • Level 1: Joiner
  • 409 Views
  • 1 replies
  • 0 kudos

Unlawfully Suspended for 10 Days due to O2 "System Glitch" - Account is in Credit - Any Advice?

Hi everyone, I'm at my wit's end and hoping someone in the community can offer some advice, as I've been without any service for 10 consecutive days and O2's official channels have completely failed me. The Short Version: My account is being repeated...

chippy353 by • Level 1: Joiner
  • 844 Views
  • 5 replies
  • 0 kudos

Being charged for thin air

Hello there,I'll try to keep this as short as possible. I had an o2 contract which had expired and was monthly rolling. I decided to get a new o2 monthly contract and phone package with Samsung. The day of the sim and phone delivery I rang o2 aa I wa...

J-Pidge by • Level 1: Joiner
  • 732 Views
  • 6 replies
  • 0 kudos

My phone bill

I owe 180 and i was wondring if i can 0ay this next month and keep the phobe and contract the police have had my phobe i have just got back with evidance and my mental health has been bad and i havent realised any of this with not having a phone

Sophie37 by • Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

5g data suddenly gone really slow

There’s probably lots of topics on this but couldn’t find them. Last 2 days the 5g signal has been basically unusable. Turned off and on the data, restarted phone etc and usually in my area it’s been awesome. Live in Purley area and was in Dorking ye...

Resolved! o2 Switch up nightmare

I've seen posts on this forum and was wondering if someone could help me? o2 have been charging me for a Pixel fold that I switched up and sent back in September. I got the confirmation that they'd recieved the phone and yet I'm still being charged f...

James131 by • Level 1: Joiner
  • 1251 Views
  • 6 replies
  • 0 kudos

O2 Open Discount

Good morning. I have recently upgraded my phone. I am eligible for the o2 Open discount. However whenever I go to the page it always says there is a problem with the service and I cannot log in to apply it. Has anyone got a solution

Af1GTI by • Level 1: Joiner
  • 628 Views
  • 4 replies
  • 0 kudos

Pay with my 02 account

How can I use my 02 to make payments. That would then be added to my 02 bill Ie like pay a subscription to join a daTing site

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