Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 414833 Views
  • 2 replies
  • 2 kudos

Apple Watch 5G?

I have an Apple Watch Ultra 3 (not purchased from O2) with an O2 data plan. The Ultra 3 supports 5G but I have never got 5G on it even in strong 5G areas. Does O2 support 5G on the Apple Watch yet?

ACH68 by Level 1: Joiner
  • 1587 Views
  • 16 replies
  • 0 kudos

Incorrect default

I discovered in September that an incorrect default had been added to my account by o2 for August. This was due to them cancelling my contract in error so having to set up a payment plan standing order, which had been working fine until this point. I...

Milly1411 by Level 1: Joiner
  • 202 Views
  • 3 replies
  • 0 kudos

Resolved! Termination charges

Hi,Has anyone who exercised their right to cancel airtime plan with no fees due to incoming price increases received final bill with termination fees? I received email stating I can leave early, text STAC as I wanted to change my number, have now rec...

Help1233 by Level 1: Joiner
  • 442 Views
  • 5 replies
  • 0 kudos

How to port my mobile number over to a new o2 contract

Took out a pretty great contract with Samsung, was half the price per month for a new contract on an S25 in comparison to what O2 were offering. My old phone had just broken too so was in a bit of a rush! Thing is, I've been an O2 customer for 20 yea...

HannahHob by Level 1: Joiner
  • 610 Views
  • 5 replies
  • 0 kudos

02 price increase April 26 need help

  Hi there I am 35 year old Autistic Male! Last October I bought iPhone 16 pro Max 256GB silver £36 months contract! I got email regarding price increase April 2026 29th October 30 days I can leave 02 airtime plan but keep paying device plan monthly ...

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ITFCJosh by Level 4: Observant
  • 1386 Views
  • 30 replies
  • 0 kudos

Free numbers

Does anyone know if all 0800 numbers are free on air time monthly contract please?.

Billing

Anyone else been hit with an early termination bill when they have tried to change tarrifs?I tried to exercise my right to termination , but was talked into staying with a lower monthly tarrif.And then suddenly they are looking for 300 bux because I ...

Slimharpo by Level 1: Joiner
  • 143 Views
  • 2 replies
  • 0 kudos

Fuming …

I have woken up today to 3 emails at 2:03am of my mobile number ( 3 different lines) have been taken off my account supposedly changing numbers, but 1 I don’t authorise this 2 I’ve had these numbers for 1-3 years, contract still fully active but basi...

charged for Airtime

Why am I being charged for Airtime when I didn't request it and don't want it? I have been on chat before and that assistant said that he had cancelled the charge. It's still there, no mention of iTunes like there was before but the same charge is th...

AwGwil by Level 1: Joiner
  • 177 Views
  • 2 replies
  • 0 kudos

Wrong number on new sim

I’m just joining O2 and just received an email from them telling me my SIM is on the way. I told them my number and pac code so was surprised to see the wrong number being quoted to me. How do I contact them to get this sorted?