Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim swap

Hi, I have received emails tonight about a sim swap and a change to my contract. I haven’t requested anything at all. I also now have no phone signal. Does anyone have any idea as I can’t speak to anyone until the morning.

Why am I on Emergency calls only

Would like to know why I on Emergency calls only

Broken mast

Just had a complete service loss due to a broken mast. But ever since its happened i cannot even connect to my wifi so my phone is functionally useless does anyone know how to fix this so I can at least use wifi. I use an iphone on the new ios and am...

UK mail DHL delivery missing 02 customer service all bad

Hi everybody just upgraded my phone delivery was expected the morrow which looks unlikely as I have made many phone calls no help DHL did locate it in Stoke but no reason for delay or date to come its bloody shocking all stressed out and getting head...

I am expecting my monthly bill to be cancelled as i have had no mobile service as told over the tele

I am expecting s refund - why have i been charged?

My phone wasn’t delivered today like it should have been

(REMOVED) This is my order number. Can you tell me when this will be delivered to store as it was meant to be today [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! How to change my number without it getting sold to scammers?

Above. I've had a ton of problems for months with my current number being targeted by scammers, almost every call I get nowadays is scammers trying to get me to sign up to stuff I neither need or want. Therefore I want to change my number and only gi...

I have one phone but seem to have two accounts - I cannot log into either

Big bundle

I had a rolling plan for £15 and then I topped up my balance thinking I could use the credit I have for the rolling plan but obviously I couldn't, so my rolling plan expired today. Now I'm trying to switch my tariff to the Big Bundle £15 and when I t...

Resolved! Free tablet

I recently upgraded to a Samsung Galaxy s25 Ultra. I filled in all the relevant forms to receive a Galaxy tablet. I have heard nothing. Last time there was a promotion like this, I was told that I didn't apply. Any thoughts?

O2

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