Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 254037 Views
  • 2 replies
  • 2 kudos

I want to return my Samsung Tab A9+

Hi, Last week I took a iPhone 16 pro max on Pay monthly contract on my current sim and a Samsung Tab A9+(pay monthly) with a new broadband sim. However, I am not happy with the performance of that A9+ so I want to return it. Do I have to keep the new...

Offer at sign up missing from bill

I just used switch up to get a Samsung S25U. While sat in the O2 store with the lady putting the order in it popped up with a message saying I would get 100% off my airtime plan for 6 months. Has anyone had or hard of offers like that? At any rate I ...

Nagasaki by Level 1: Joiner
  • 161 Views
  • 1 replies
  • 0 kudos

Resolved! Question about call to change password from a scammer and creating an account after attempted scam

Someone called me today saying they're from O2 and that they're sending a new sim as my current one would be blocked in about two days. I just needed to read a code from O2 so they could send it, which I stupidly did. They then hung up. Thing is I cr...

Dangname by Level 1: Joiner
  • 639 Views
  • 1 replies
  • 0 kudos

New contract

My current O2 contract has expired. I have spotted a deal on the O2 network but via a third party company (much cheaper than upgrading via O2)!What is the best way to go about keeping my old number. Do I need to cancel my old (expired) contract, ask ...

ATHOMO1 by Level 1: Joiner
  • 375 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade options

I'm at the end of my current contract and I intend to upgrade to an iPhone 16 pro max from an iPhone 11. I am a pay monthly customer with an airtime plan.I want to keep all my current sim data but would prefer to have a new sim.Does the upgrade autom...

SteveP55 by Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos

Resolved! travelling abroad

I am going to Poland on the 25th March and staying until the 7th April....what is the best way to keep my data charges down to a minimum whilst there ?? thanks

MARK93 by Level 1: Joiner
  • 178 Views
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Resolved! Monthly charges

As my contract is expired, should I not see a drop in my monthly bill.Is it not just the airtime plan I could be paying for ? My bills were usually around the £34 to £38 mark.With my contract finished my latest bill is £34.Is that correct ?

camol123 by Level 1: Joiner
  • 317 Views
  • 2 replies
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Resolved! how do I know if message is scam or not

Received message couldn't deduct latest bill from registered payment method. Visit web address to resolve issue and avoid sim termination. But on my account says bill issued 8th March payment due 24. nothing about an issue with payment.

Petunia22 by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Sim not provisioned

Hi, Can someone help...o2 is incredibly difficult to reach! My sim suddenly stopped working with repeated 'sim not provisioned' notifications. It has been 4 days. I have really struggled to access any form of support as I have no Internet or ability ...

Maya4 by Level 1: Joiner
  • 240 Views
  • 2 replies
  • 0 kudos