Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I want to return my Samsung Tab A9+

Hi, Last week I took a iPhone 16 pro max on Pay monthly contract on my current sim and a Samsung Tab A9+(pay monthly) with a new broadband sim. However, I am not happy with the performance of that A9+ so I want to return it. Do I have to keep the new...

Offer at sign up missing from bill

I just used switch up to get a Samsung S25U. While sat in the O2 store with the lady putting the order in it popped up with a message saying I would get 100% off my airtime plan for 6 months. Has anyone had or hard of offers like that? At any rate I ...

Resolved! Question about call to change password from a scammer and creating an account after attempted scam

Someone called me today saying they're from O2 and that they're sending a new sim as my current one would be blocked in about two days. I just needed to read a code from O2 so they could send it, which I stupidly did. They then hung up. Thing is I cr...

Resolved! URGENT - I CANT RETURN MY DEVICE WITHIN THE 14 DAY RETURN POLICY

Hi guys, I bought a phone and contract with o2 on 8th march, i then seen a better deal with vodafone after i already made the purchase with o2, so i decided to pac code transfer my number over to my new vodafone, in turn cancelling my o2 contract, an...

New contract

My current O2 contract has expired. I have spotted a deal on the O2 network but via a third party company (much cheaper than upgrading via O2)!What is the best way to go about keeping my old number. Do I need to cancel my old (expired) contract, ask ...

Resolved! Upgrade options

I'm at the end of my current contract and I intend to upgrade to an iPhone 16 pro max from an iPhone 11. I am a pay monthly customer with an airtime plan.I want to keep all my current sim data but would prefer to have a new sim.Does the upgrade autom...

Resolved! travelling abroad

I am going to Poland on the 25th March and staying until the 7th April....what is the best way to keep my data charges down to a minimum whilst there ?? thanks

Resolved! Monthly charges

As my contract is expired, should I not see a drop in my monthly bill.Is it not just the airtime plan I could be paying for ? My bills were usually around the £34 to £38 mark.With my contract finished my latest bill is £34.Is that correct ?

Resolved! how do I know if message is scam or not

Received message couldn't deduct latest bill from registered payment method. Visit web address to resolve issue and avoid sim termination. But on my account says bill issued 8th March payment due 24. nothing about an issue with payment.

Sim not provisioned

Hi, Can someone help...o2 is incredibly difficult to reach! My sim suddenly stopped working with repeated 'sim not provisioned' notifications. It has been 4 days. I have really struggled to access any form of support as I have no Internet or ability ...

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