O2 in breach of contract

KN2 · ‎12-11-2025

Hi, I ordered a 17 pro max in September via the switch up. It was never delivered by DHL and was returned to o2. Since 8th of October o2 have been charging me for a phone I’ve never received and I believe this is in breach of the consumer credit act and o2 don’t seem don’t bothered to help me. Anyone one else had the same issue?

madasaf1sh · ‎12-11-2025

@KN2

You need to speak to o2, and if need be log a complaint using the information here https://o2.co.uk/how-to-complain

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

KN2 · ‎12-11-2025

Been in contact with them on a near daily basis with no help.

MI5 · ‎12-11-2025

@Dave-O2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Dave-O2 · ‎13-11-2025

Thanks for the tag @MI5

@KN2 Can you please drop me a PM with some more details on what's happened and i'll take a closer look 👍

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