@Paulina4794 may not have sufficient credit to renew the required bundle.
Without further info, we can guess all day and still be wrong, hence the advice already given.
Equally, although stating a big bundle, it could be a rolling plan, which cannot be renewed from credit, but I'm sure customer services will have it sorted by now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
