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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Esim

I am travelling overseas an I want to buy an eSIM abroad. How can I activate it later? I have an iPhone 16 bought in November

Resolved! Cancel

Cancel

Resolved! Final bill

I want to pay the balance of my final bill

Overcharged

Been charged for premium service which I don’t want please credit

Resolved! Can’t log in

I need to log into my 02 to make outstanding bill payment. However I don’t have access to phone number and it’s asking for code

Resolved! Change name

I have only just realised that the name on my o2 account is wrong and I need to change it so I can get a monthy pay sim

billing inquiry

biling to be credited

Resolved! Cancel My Subscription

Cancel now. No I don't want to update or change only cancel.

Resolved! Paying off phone contract

Hi id like to pay off my remaining contract of £21.78 and its gone into device credit instead,could this be sorted and used to pay off my current contract please

Resolved! Handing my contract over to my daughter

I want my daughter to take over this account

O2

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