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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

New phone

I have ordered a new phone and it’s currently on the way. When trying to log in to my o2 it says I don’t have access and to ask for help after 48 hours- it’s now been 5 days! Also when I log in to the website it says I have no products. Confused!!

Overdue bill

Hi.I can’t log into my o2 account and I’m in Australia and I can’t call the o2 number right now, I need to discuss options to pay my overdue bill.

Resolved! Paying phone bill, can’t receive security text to log in and pay because I’m abroad

Hi, I’ve got an email to pay monthly bill before next 2 days otherwise I will be charged extra. I’m currently on holiday in Australia so cannot use O2 calls and texts - I’m trying to log in and pay my bill however as part of security checks O2 are se...

Resolved! Receiving an incoming call - what does this mean.

I am on an O2 Pay monthly plan without any plan or Bolt on for outside EU roaming. Whilst arriving abroard recently ( Non EU Country), I received a text from O2 stating:Welcome to MOROCCO. If you want to use data while you're here, you'll need to buy...

Resolved! New sim

Hi I can’t sign onto my o2 to change over to my new eSIM because I am no longer getting text messages to my old sim and I can’t log in without redo a text

Device delivery

I placed an order last Thursday the 5th December and I am still to receive my device or even a delivery date. When can I expect an update please?

..

Bill

No working o2 app

Resolved! Not received my device

I ordered a new phone on the 1st December and it’s not arrived, on track my order it says it’s in process!? Can you explain when I will receive it? I keep getting texts saying that there has been a delay and a warehouse problem in sending out my devi...

Resolved! Phone upgrade

I ordered upgrade phone on 1st December, promised on 3,6 and 9 December… so far nothing has arrived - what’s going on ??

O2

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