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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I can't access My 02 online account

I can't access My 02 account since Virgin / 02 joined

Unwanted Virgin Sim Card Scam

I need to talk to somebody there about an Unwanted Virgin Sim Card - This has been going on for weeks! The Virgin Team have told me to contact you and quote the number #45270256 - Can somebody please respond urgently. I have spoken to endless people ...

Data request Itemised bill including Text messages Nov & Dec 2019

I need my phone bill from Nov & Dec 2019 in order to go to court I have 14 days is this something o2 can facillitate?

Resolved! price increase

the text informing of price increase has my tariff as £13 pm it is £9.16

poor signal

I have been having problems with my internet , i keep loosing signal and when connected i either lose the signal or it keeps buffering and can't get into my subscriptions . I was with virgin media i have now put a o2 sim into my phone and have receiv...