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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I need help

Hi can you help me please

Resolved! I want to change bank details

I want to change my bank details

Need my tarrif updated asap

Hi i paid for a new tarriff and its saying not changed until 28th november, i thought u could restart a tartiff anytime

Changing my name

I have put in a request to change my name, but I need an update on how long it will take for my name to be changed on my account as I want to make use of a Black Friday deal you are offering that is finishing tomorrow.

Paid for plan but you say you haven’t got it

Hi, I pay for a rolling plan of £10 per month, this was taken by youfrom my bank account on the 6th November 2024. Today I’ve received texts to say I haven’t renewed account and all the data I had sitting there has been cancelled - about 19.5mb. I I’...

My new phone order

Hi I need a PIN number for DPD when they deliver my new upgrade, as they’ve tried delivering it on Friday but I’d got no PIN number .

Resolved! Moving abroad

I have been travelling and am looking to move abroad out of the UK to Bali. I haven’t been able to use my data / make calls out here so I have been paying monthly for a service I can’t use. Can I put my direct debit payments on pause until I return t...

Resolved! Refund

Hi I was trying to get a contract and paid the first payment but then was denied the contract how do I receive a refund for the first payment being taken

Resolved! Keep my old number

How can I keep my old number when I join O2

to cancel a sim card

i wish to cancel my sim card ,i rang this morning as was told i could cancel my sim card as o2 wont work in my work place ??so i have a new sim and wish to cancel this o2 sim i can nor ring as my new sim is not o2 so i carnt ring to cancel ??failing ...

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