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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
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  • 1 replies
  • 1 kudos

Resolved! Moving abroad

I have been travelling and am looking to move abroad out of the UK to Bali. I haven’t been able to use my data / make calls out here so I have been paying monthly for a service I can’t use. Can I put my direct debit payments on pause until I return t...

Resolved! Refund

Hi I was trying to get a contract and paid the first payment but then was denied the contract how do I receive a refund for the first payment being taken

Resolved! Keep my old number

How can I keep my old number when I join O2

Abdulbari by • Level 1: Joiner
  • 124 Views
  • 1 replies
  • 0 kudos

to cancel a sim card

i wish to cancel my sim card ,i rang this morning as was told i could cancel my sim card as o2 wont work in my work place ??so i have a new sim and wish to cancel this o2 sim i can nor ring as my new sim is not o2 so i carnt ring to cancel ??failing ...

9371 by • Level 1: Joiner
  • 117 Views
  • 2 replies
  • 0 kudos

Resolved! Won’t let me log in on app

Keeps saying to wait 48 hours, I have waited but still won’t let me log in

I need an old invoice

Hi there, I called in yesterday and asked for invoices for September, October and November in 2023. Could you please email it to kalina.kawalec**Personal info**. Kind regards,Kalina

Cavallah by • Level 1: Joiner
  • 106 Views
  • 1 replies
  • 0 kudos

Resolved! Keep my old number

hello, i want to keep my old number on this sim

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