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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Sms

how long does it take to 02 to unbar receiving txt messages everything else has come off the bar apart from receiving txt messages cant log into my bank etc

Redeemed air time

Is the 20.00 going towards my bill or am I being billed for it? The wording is very hard to understand.

I am traveling overseas and wish to use my mobile in India, bali and Singapore

Am traveling overseas and do not want to be charged excess costs as soon as I landed last time I incurred huge charges what options do I have please

Rolling plan charged incorrectly

I had upgraded my £10 tariff to a £15 tariff, last month. I was charged both £10 and £15. Though I received a cancellation confirmation, the £10 payment was taken from my account- can this be looked into please and a refund be issued? Rachel

Resolved! Bill

Why is my bill more than my tariff when I haven’t used any extras? Also not happy my bill is going up in April and thinking of changing provider.

Ordered a new SIM, got Order Number, but no Email Confirmation

Hi, So I I'm upgrading my SIM from PAYG to Pay Monthly Unlimited Data Plus. I made the order via My O2 app, got the Order Number, but no Email Confirmation as stated. Is this a bug? Would I still get my SIM? I don't know what happened??? Nothing pops...

O2 Open

Hi there, I’m trying to get my 25% discount because I work as a teacher but when I have put it my mobile number, *********, it said that it had been used before which I did not. This is a number I have brought from another network. So how can I get m...

Resolved! my mobile number used as contact on an old o2 account

i wish to remove my contact number from an old my O2 account so i am the primary contact on my new accountuntil it is not associated with the old account i cannot change the new account that has all my familys numbers on

Resolved! Changing email

Hi. How do I change the email address linked to my o2 account?

Resolved! Change name

Hi, I need to change my surname on my account as I have recently got married. How can I go about this? thank you Sophie

O2

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