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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

New contract

I joined o2 on Wednesday and keeping in mind it’s now Sunday and it still won’t let me on the app it says to wait until 42 hours to join and it’s been well past that. I don’t know why it won’t let me on

Resolved! Leaving O2

I am leaving O2, and send you a 30-day notice to fulfill the requirement of end of contract. The last day should be 17 Dec. 2024. Hope you process and send me a confirmation email for the above request. Thank you

Resolved! I want to leave

I been trying to close this account down as I have paid my phone off for virgin and I switched the phone to another phone network but I still being charge and when I tried to sign on app to close it the app not letting me and then when I click to swi...

Resolved! £10 Rolling plan and using my phone abroad.

I currently have a £10 rolling plan and am planning to visit the Netherlands for a weekend. Do I need to add something to my plan to be able to phone the uk.In the summer I went to Jersey and could receive calls from the UK but could not make any cal...

Charged for a call I did not make

Have been charged for a call to the USA that I did not make

change of address

new address thank you

Account

Hi I can't login to my account

Resolved! Keep your old phone number

I upgraded the o2 app, got a new phone and a new number. I don't want a new number, I want to keep my old number.

Resolved! I need a PAC code from my number

Hi, I would like to have my PAC code from my number. Thanks

Resolved! Live chat

I used that service before, it was very handy and the support team was much more useful than all the poor guides are on the O2 website. What happened to that service? How do I request a live chat? Are people not paid enough to support their customers...

O2

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