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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Poor internet

Every where I go it’s poor internet connection

Resolved! Cancel sim and swap number

Hello, I have two sims on my o2 account and I would like to cancel one sim and keep that number with my new sim.

5G sim

Hi, I’ve just bought an IPhone 13 but my current sim doesn’t access 5G. How do I order a 5G sim for my current phone number?

Trying to log on to my O2 account but keep being directed to Security Check?

Resolved! Refund

I had an upfront £30 payment that came out my bank when I tried to order a new phone on contract. However, I couldn’t get the phone so should I not have my money refunded.

Still not received my sim

I still have not received my sim for this account and yet I am paying forit

Resolved! PAC code

Please can i get my PAC code so i can leave o2

Can't sign into My O2

When either my wife or I try to sign in, we have our usernames and passwords accepted, then the next page after the password challenge (Security Check) hangs indefinitely. It appears to be timing out while trying to load some images from origin-daps....

Log in

I have put my username and password but it has taken me to a security screen but isn’t doing a ything

Address

I need to know which address this phone is getting delivered to as it could be 2 and my phone automatically put it in for me when I ordered the phone

O2

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