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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1509 Views
  • 1 replies
  • 1 kudos

Resolved! refund

I cancelled something and they took money out my account it says online a refund takes up to 14 days but i cancelled the direct debit after it took the money from my bank will i get this back? i was promised a refund but it’s been more than two week

Lana2 by Level 1: Joiner
  • 69 Views
  • 1 replies
  • 0 kudos

Cannot Remove Notification.

I have an Apple iPhone 6S and in the My O2 app there is a notification (a 1 in a red circle) on the app icon and on the Support button at the bottom right of the app when I open it. It’s been there for a year and I’ve tried everything to get rid of i...

Resolved! Cancel

I have just spoken to a lady about cancelling my contact and wondered if I can receive a letter to confirm this please

Kay9 by Level 1: Joiner
  • 96 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel Disney+

How do I cancel Disney at end of free trial period? Thank you 

Barryuk by Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos

Resolved! Part of order missing

[order number removed by moderator] Order number is here. I never received the case I paid for. What's the best way to resolve this o2?

ARenshaw by Level 1: Joiner
  • 53 Views
  • 1 replies
  • 0 kudos

Resolved! Change 'Device Details'?

Does anyone know how to change the Device Details registered against my account in MyO2? I've recently moved to a rural area where the phone signal is practically non-existent. I want to activate WiFi calling but the option isn't there when I login t...

chunder by Level 1: Joiner
  • 247 Views
  • 4 replies
  • 0 kudos

Resolved! Refund

How do it chase the refund for a charger that was returned 5 weeks ago - proof of postage obtained

dianat by Level 1: Joiner
  • 70 Views
  • 1 replies
  • 0 kudos

Resolved! I WANT MY SPEND CAP REMOVED

CAN I REMOVE SPEND CAP PLEASEITS A SERVICE I WISH TO MAKE A DONATION TO AND AT THE MOMENT I CANT AS THE MESSAGE WONT DELIVER, I TAKE IT THATS BECAUSE I HAVE A SPEND CAP ON?

NB2 by Level 1: Joiner
  • 89 Views
  • 1 replies
  • 0 kudos

Can not login to my O2

I had a bill unpaid for a while due to being abroad, my service shut down and access to My O2 app account has been blocked. I have finally managed to pay the delayed bill 5 days ago, through my friend. Right now, I cannot access My O2 app anymore and...

Surfer366 by Level 1: Joiner
  • 69 Views
  • 2 replies
  • 0 kudos

Volt

How do I sign up for this. I am a virgin and o2 customer. I went to myo2 click on volt but you just go around in circles. I phoned o2 they said they weird you just go around in circles and didn’t have any suggestions then they hung up. please help re...

Rich71 by Level 1: Joiner
  • 242 Views
  • 3 replies
  • 0 kudos