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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Disney plus

Hi I am trying to cancel my Disney plus , it won’t let me cancel it just down graded to standard . I don’t want it , can you please cancel it from my account thanks

changed contract now without service

Hi I changed contract and now have zero service on my phone and can't even call you

billing

Hi , can you please check for me why my bills went up .I add Disney couple days ago but this was on Extras on us ?Thank you

Your order is awaiting credit check results

How do I know if my order is progressing or not? I’ve not been contacted

My O2 app

Hello ,I ordered a new O2 SIM card and downloaded the app on Monday afternoon.the card will probably take several days to arrive, but the app is not working and the message points that , if it takes longer than 48 hours I should contact you to look i...

Resolved! Cancel minutes and data part of contract

Hi, I would like to delete my airtime plans of minutes and phone time as well as cancel all data. I would just like to pay for my phone as J am out of the country until March next year. Thanks, Kirsten

Resolved! Details

Hi, I would like to change my name and date of birth on my account details.

Resolved! Can’t set up eSIM

I have changed from EE to yourselves on a sim only eSIM and I’ve been completely cut off since the 4th November and have no service provider. I cannot log into MyO2 as the only way to verify me is to text me with a code… as I’m not connected to a ser...

Resolved! My order was cancelled without notice

I ordered a couple phone cases over a month ago and only just saw it was cancelled. When i ordered it, it said it would take 3-4 weeks to arrive so i didn't think of checking till now. I received no email or text so say it was cancelled either.

bill

I receive a message that I have to pay 51.60

O2

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