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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Please help I am getting desperate

On the 28th September 2023 at O2 Store I was sold a Pocket Hotspot 4G Black CCA on a monthly rolling contract which I could cancel at any point. I used the product (when it worked as connection dropped many times) until I called O2 on January 2024 as...

Other Charges on bill

Hi please can you explain what the£7.99 other charges on my bill are for?

Resolved! Voicemail in China

Hello , I am currently in China and wish to see what's going on in my voicemail box. But every time when I try to fail 901 the phone line just suddenly shut. These calls and messages are very important for me. May I know how can I get access to these...

Unable to buy bolt on

Unable to buy bolt on. I’ve got over my data but didn’t read the text earlier and added to my next bill instead of adding new data now. Is there another way to get new data?

Resolved! Termination of contract

Hello,I'd like to enquire about the termination of my mobile plan with O2. Can you help me?

1029784843

I have had a message to pay 1029784843 £9.69 however the link sent to pay outstanding doesn't allow for payment.

Resolved! I need puk code for unlok may fon

Hallo can you send me may puk code may namber is (REMOVED)

Resolved! Virgin media/02 merge

Hi, I received a free sim from 02 when they merged with VM,part of the deal was the free sim card.The issue I am having is that the number associated with the new sim isnt the number that I have been using for years,it is not recognised when I sign i...

Details not showing

Hi I was switched from virgin to o2 and whenever I log into o2 it says that i have no products or services, even though I constantly receive emails about my account from o2. There is no way for me to check my bills and account details

Resolved! About O2 rewards

Yesterday, I used O2 rewards to redeem a 40-pound Amazon cash voucher. The system said that the cash voucher would be sent to my email, but I still haven’t received it. I would like to ask what’s going on?

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