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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Change email address for username

How can i change the email address which is both my user name and contact email?

upgrade

Hi I would like to upgrade i have that option new phone new sim in basketas a second phone for my daughter. ...however I would still like to keep my old sim contract that I have now for me is that an option

Roaming n ot working

Hi I have just come back from a 2-week holiday in Gran Canaria and roaming did not work all the time I was there

Resolved! Extra

I upgraded my plan. I have the option free audible 3 months and £7.99 a month. I can find the link to sign up

Due a refund

Hi I have just left o2 and have had a message saying I am due a refund. I can’t access it online and it won’t let me log into app as I am no longer on o2. Please inform me what to do

Wrong e mail

I can’t access my o2 account

Change Direct Debit

How to change a Direct Debit on an existing account I can’t seem to find where to do this on my o2 app

contract details

My bill for mobile No [MOD EDIT: Personal info removed] shows that the contract is for 10MB at £6.99/m however my order No [MOD EDIT: Personal info removed] for this phone number is for 40MB at £8.00/m There is a discrepancy between the order I place...

Login

Haven’t received a sim. Can’t get calls, texts or mobile data. Network selection is o2 but mobile data network is giffgaff. Can’t login to my account because it texts my number but I don’t get the text because no texts come through

Resolved! Trying to change preferred contact number in My O2

Hi just put my new O2 SIM in my phone, logged into/setup my account but one snag can’t change my preferred contact number which is my old number to my new O2 one. Reason for changing was old number was being scammed. So really really don’t want info ...

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