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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

extend the contract?

hi!I have been using the O2&VirginMedia bundle more than a year and the the VM payment has increased from <20 pounds to 55 last month. Is it possible to reduce the cost by maybe signing another contract? Otherwise, I will start looking for alternativ...

Resolved! Apple AirPods for £1

I purchased an Apple Watch 9 last month and should be getting a code to buy AirPods for £1. It’s been 30 days and the offer runs out soon. Can you please help

Resolved! Want to be able to open my internet search

Want to go on anything on the internet

Upgrade

Hi, last Wednesday I cancelled a click and collect for my new phone because I was upgrading it but had to cancel because I have lost my ID. And since then I keep trying to reorder but get it delivered to my home instead, and the app says I am eligibl...

want to pay last bill

i have finished a contract and i have cancelled direct debit and i want to pay the last bill remained to end with o2

Cost

Am I to believe my package is now going up to £26 if so I will be looking elsewhere

Credit File Team aren't responding to my emails - my credit is being ruined by 02

Hi all, I am at my wits end. My credit is being ruined by o2 who are continually putting "missed payment defaults" on my credit file. I do not owe o2 anything, in fact - o2 have just recently refunded me the excess of my bill on my last payment, as I...

unable to log on

varication's codes not working

Can’t access my account

I would like to access my account to see upgrade options. I no longer have the phone number that they want to send code to

Resolved! Unable to log into my O2 account as its sending a code to my O2 number.

I am currently abroad and in need of urgent help. I tried logging in to my o2 app but it sent a code to my phone number which I didn't get as my O2 sim has network but doesn't seem to be getting any messages. I am currently in India and the sim is in...

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