Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Urgent inquiry

Is there a way to download my O2 app outside of the UK as i am currently in Egypt so i cant download it here through google store? Also, as I am also currently in Egypt, having the bundle tariff of 10£ (8GB) and roaming is not working. I have the roa...

Resolved! Pay my final bill

I cannot log in to MyO2 app, in my account on the website is empty, so I cannot see my final bill and pay for it.

Resolved! Can’t make any calls

Three members of my family can’t make or receive any calls today while in our property. If we go outside, then we connect to the network and can do this. I’ve called o2 who have confirmed that there is nothing wrong. O2 have said to switch to airplan...

Resolved! Netgear Nighthawk M6 mobile router

Does this come with a trial if it doesnt provide good coverage in my house?

Deactived account

Hello, i was recently disconnected from my MyO2 account and im unable to make payment for my contract. I wanted to contact 02 to make this possible

phone account with 02?

Please can you confirm if my daughter's / child's phone (************) is on 02 network as we are troubling to locate it and not clear from my husband's bill? Thank you [Mod edit: Please do not share personal details as your posts are visible to the ...

Resolved! Change account address

Can’t change address of account

Resolved! Apple Watch

Hello I ordered a watch last week and chose the option to get the air buds with it for £20 I haven’t received a text about this?

Outstanding credit balance

Hi, I am looking to inquire about my current outstanding balance on my SIM card. Could I please seek assistance on this matter. Many thanks Emma Pettigrew

Help please

Cut a long story short….May 07th this year i received an email from o2, with an enforcement and termination statement attached for my Apple Watch. My device plan had been terminated for no apparent reason, and i’ve never missed a payment. I was then ...

O2

Forum Posts