My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1422 Views
  • 1 replies
  • 1 kudos

Resolved! quit contract

Hi, last year I started a contract where I had to pay 15£ per month and now your company is taking 30£ out of my bank account. The only thing I wanna do right now is cancel this contract and I'll never commit with this company again. I don't even liv...

Fiorinta by Level 1: Joiner
  • 113 Views
  • 1 replies
  • 0 kudos

Resolved! Need to leave as bill too much

My contract finishes 21 Nov my payments have gone up this month due to inflation. I need to leave ASAP, mots my daughter phone and she only uses on average 13GB data a mth she has a contact for 60GB and need to leave to sim only been told on the 21oc...

Anna16 by Level 1: Joiner
  • 68 Views
  • 1 replies
  • 0 kudos

Resolved! Upfront cost to close current contract

Do I have to pay upfront costs for old contract to get new phone or can the costs be rolled over? It seemed possible but when attempting to pay it seems to insist on upfront costs being paid

Resolved! New 5G sim

Hello I need a new 5G sim I’ve be upgrading my phone soon 

Ek_9_ by Level 1: Joiner
  • 77 Views
  • 1 replies
  • 0 kudos

Pre order iPhone 13 pro

I received a text today about pre ordering the iPhone 13 pro and then I can trade in my current device and my left over contract will be paid for but when I tried to do the order it still said I have to pay my leftover contract which contradicts the ...

Jaswina by Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos

Resolved! Live chat.

Where's live chat gone? Start a conversation  takes to long.

Zoelouu by Level 1: Joiner
  • 362 Views
  • 4 replies
  • 0 kudos

Spend Cap

Hi, I'm trying to do the simple task of increasing my spend cap from zero to £5, a task which could be done instantly on the fly with my old provider. I'm on hold on the phone for 25 mins, a text I've sent will be responded to in 2 hours, and live ch...

Slogg by Level 1: Joiner
  • 88 Views
  • 2 replies
  • 0 kudos

Resolved! Online chat!

So seems the option for online chat has disappeared any chance someone can post a link?

Zoelouu by Level 1: Joiner
  • 796 Views
  • 4 replies
  • 0 kudos