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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Rolling plan

I bought and upgraded my tariff to 20 pounds a month wanting to start it asap for it to not be starting till the 24 th of feb can this be corrected so it starts straight away please I have no data at all

Resolved! Invoice number

I recently purchased a new S24+ and an trying to claim my free gift.I need my invoice number.My bill has a1)Transaction ID2)Order ID3)Agreement number.Which (if any) of these is the invoice number?

Resolved! called 212 for help.

called o2 for help as they refuse to let me see my bill on line. They hung up refused to speak. After being on hold. I finally got what I thought was a human. I explained the problem. They hung up? how do I get an answer if 02 refuse to speak or resp...

Moblie data

I have bought a bolt on and have Moblie data yet it is not working

Unable to download bills via My o2 app

Has anyone experienced issues downloading a bill via the My o2 app? Pressing 'download bill' gives a loading icon but doesn't actually do anything?

Resolved! Unable to access MyO2 app

Hey guys, I re-installed the My O2 app earlier because I was having some issues but instead of them being solved, I've not been able to login since. It just says "Something went wrong. Oops. My O2 isn't available to you yet. Don't worry, you can stil...

Resolved! Data alerts and bolt on

Hello all I bought 1 gb as a one time only purchase not as a monthly ongoing charge, please can someone clarify. The order page said I would have a cooling off period but what use is that if I have no way to cancel? I felt the urgency to buy this as ...

Why can I not access my o2 on app or through internet

I have been with 02 a while now and have never been able to access my bills ect… using the app or through the internet login regardless of signing up and changing password

Resolved! Billing

Hi I just paid the balance of £31.34 but my phone bill is £35.92. Can the remaining £4.58 be put on my next bill?

direct debit setup

I have cancelled my direct debit by accident. How do I set it up again?

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