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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Payment promise

is there anyway I can make my payment late and not get my services restricted

How to access all 3 contracts on My o2

I can only access my daughters phone details on My o2. How do I add my own phone and my other daughters. All three are held in my name and paid from the same account.

Resolved! I get regular calls saying my sim will be blocked.

I presume the calls are spam as they say I have 4-5 days to respond

Money took out when I wanted to change tariff

I put £15 to be able to switch to the £15 bundle but after I put it in it took £2 from my account and haven’t received any data

My O2

Tried making a purchase through My O2 only to have an error message saying that my credit score is low, even though Experian score it at 999 out of 999 which is excellent. Now I can't even close My O2 account.Any advice?Thanks

Resolved! 18+ content and websites not showing up on my data

Hi there when using my 4g data websites and 18+ content isn’t showing up I am 18 I don’t understand why can I change this?

New Apple Watch Ultra 2

Hi i just purchased Apple Watch on my account, why is it not showing on my O2 account? thanks Barry

Resolved! o2 switchup

If i use o2 switch up will the new contract be more than my original contract or can i choose a new tariff and phone?

Resolved! Changes you’ve made

I've just been sent an O2 Alert telling me that "We’ve made the change you requested". As I haven't made any requests for a change, what does this mean?

Resolved! Possible scam phone call stating from O2 offering 40% discount

I have just received a phone from from someone claiming to be phoning from O2 and saying that I am entitled to 40% discount and needs to take over mynO2 account for 24 hours in order to process this. Please help.

O2

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