New sim deal is not working on my phone

[Pnandra]

Hi I recently upgraded my phone sim only deal but I have stopped getting messages and people cannot contact me, they r saying it is going straight to voicemail mail and I cannot connect to my o2 as I cannot get the code as it is vai text.

Can you please check my number is (REMOVED)

thanks

parvinder

[MI5]

@Pnandra 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2