Hi all, after spending hours reading through terms and conditions, excessive use policy and fair usage policy, I can not find in writing the actual O2 limit which it applies to customers who use their data excessively. The reason I am asking this, is that I have a iPhone simplicity 20 Sim only card which I got back in 19th March 2010 and never had any issues until now (my data been blocked). My plan has unlimited data with iPhone Web bolt on. I have contacted O2 several times to find at what point is data throttled or stopped on this plan and nobody can give me a figure and there is no actual written limited in any of O2 policies. But i found out that the iPhone simplicity 20 unlimited plan has a data cap of 10GB on it from one of the team leaders I spoke. How is this how is this unlimited? Is the fair use policy limit 10GB then?
I questioned if I took a 50GB Data sim card plan, how would the the fair use policy would apply to it. He stated it would not as you paying for the 50GB.
So with my unlimited data plan, fair usage plicy is applied when my usage reaches 10GB in a month, even if there is no set written limit, but of a 50GB data plan it is not. Sorry but am I missing nothing?
An old thread https://community.o2.co.uk/t5/Pay-Monthly/Pay-Monthly-4GB-Download-Monthly-Limit-unlimited-data-cont... So i am surprised you have only just been blocked etc
How on earth can data be unlimited when it’s limited to 4GB ?
That's due to the "FUP" they dreamt up.
Back when these tariffs were introduced, you would have struggled to use 500mb a month, but as data requirements advanced, these tariffs became a huge issue for the networks.