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Level 1: Joiner
Posts: 2
Registered: ‎02-02-2019

Bill paid on time, o2 cut me off twice!

I have called and emailed o2 with no response.

I’ve been with O2 7 years. I paid my bill in full and on time. O2 cut me off twice both times causing huge problems. I’m a domiciliary carer and on a low income. O2 admitted it was their fault, They offered me £2 compensation/ good will. I have written asking to be compensated properly so I’m not left out of pocket by O2s mistake, o2 refuse reply.
Posts: 71,434
Topics: 677
Registered: ‎14-01-2013

Re: Bill paid on time, o2 cut me off twice!

@Nickypom

I presume your phone is now working again?

You could make a complaint for all the inconvenience you have suffered https://www.o2.co.uk/how-to-complain

If you use Resolver in the link you will probably get a far speedier response. RESOLVER

Best of luck and welcome to the forum Welcome

*The Game Is On*


Highlighted
Level 4: Observant
Posts: 161
Registered: ‎04-08-2016

Re: Bill paid on time, o2 cut me off twice!

It can take up to 10 working days for a response.
Level 63: Greatness Assured
Posts: 12,339
Registered: ‎31-03-2010

Re: Bill paid on time, o2 cut me off twice!

@Nickypom You can speak to customer service using any phone by calling 0800 032 1402, which is a free call. I'm curious as to who you emailed, as O2 stopped using email as a method of communication years ago.

I DO NOT WORK FOR O2

Posts: 69,682
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: Bill paid on time, o2 cut me off twice!

The only email address is the complaint review service.