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Paid off my contract and left O2 ages ago. Still get monthly bills by email and text for £0

Quantum_Skyline
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on ‎13-11-2025 18:12

on ‎13-11-2025 18:12

This is driving me insane. I have left O2 a long while ago  as I paid off my contract and my device. Yet every month without fail O2 text me and email me to say "Hey your bill is ready" and every time is £0. HOW DO I STOP IT?!

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Quantum_Skyline
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on ‎13-11-2025 18:14

on ‎13-11-2025 18:14

Screenshot 20**Personal info** 181406.jpg

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MI5
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on ‎13-11-2025 18:41

on ‎13-11-2025 18:41

@Quantum_Skyline 

You can get in touch with Payment Management team on 0800 902 0217 or 0800 032 5302.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎13-11-2025 19:43

on ‎13-11-2025 19:43

@Quantum_Skyline 

 

Its a known bug, as I keep kept getting them for closed down switch ups and its caused by 3 year device warranties.. 

You need to find someone who can remove them and close the accounts, it may be best to go direct to the complaints review service, as normal CS dont have a clue how to deal with this and will fob you off 

 

https://o2.co.uk/how-to-complain 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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