Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Internet not working iphone 11

Internet not working iphone 11 promax

Resolved! Roaming not working in Prague

Hi, i am in Prague and my roaming data is not working in Prague with my iPhone XR . Please can you advise how can I get it back to work? Thanks

Not getting excess charges in USA

I turn my data roaming OFF when I go to the USA and only use WIFI but I always seem to get extra charges. I never understand how this can happen but how can I stop this from happening next time? HELP. I know O2 says pay £5 per day for overseas access...

Resolved! Why are o2 so useless and how long does it really take to close an account?

I returned an iphone 11 Pro and watch on Thursday. I have proof that they were signed for my O2 on Friday. I called to close my account but was told it would be 3 working days for O2 to know that they had been recieved. I was told that the watch was ...