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move my number over to o2

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Mig
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on ‎31-01-2019 13:49

on ‎31-01-2019 13:49

 hi, I opened a pay monthly last week for my son and he wants to keep his old number. I have the PAC code, how do i go about changing the number.

 

I already the the sim card from o2.

 

thanks

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Cleoriff
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‎31-01-2019 13:54 - edited ‎31-01-2019 13:56

‎31-01-2019 13:54 - edited ‎31-01-2019 13:56

Hi @Mig

Follow this guide

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If you have any problems then ring CS https://www.o2.co.uk/contactus

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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‎31-01-2019 13:54 - edited ‎31-01-2019 13:56

‎31-01-2019 13:54 - edited ‎31-01-2019 13:56

Hi @Mig

Follow this guide

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If you have any problems then ring CS https://www.o2.co.uk/contactus

Best of luck and welcome to the forum Welcome

Veritas Numquam Perit

Girl in a jacket
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MI5
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‎31-01-2019 13:56 - edited ‎31-01-2019 13:56

‎31-01-2019 13:56 - edited ‎31-01-2019 13:56

@Mig the online form hasn't been working recently so we'd suggest calling 202 for this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎01-02-2019 17:59

on ‎01-02-2019 17:59

Hey @Mig, I hope the advice above helps you get this sorted, but please do let us know how you get on with your number port. On a side note, welcome to the forum!

 

@MI5 When I checked recently there were no known issues with that form, but if you spot anything please flag it to us as we'll need more details around the error to raise it slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Meady
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on ‎03-02-2019 09:14

on ‎03-02-2019 09:14

I had to phone 202, it took them around 5 days as it was over the festive period. Although I did receive a text the other day saying it was switching over (about 35 days after it being done). I think the system is a little bit glitchy!
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