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Level 2: Apprentice
Posts: 26
Registered: ‎22-01-2019

O2 Open - Account Not Found

I signed up for O2 open on 4th Jan 19 and activated,printed my codes as well alongside had my old O2 login which did not have any mobile account. By mistake i might have merged both the account and when I got my O2 Contract on 15th Jan,wanted to login to My O2 Open to add my discount,comes up as Account not found,spoke to customer services,Live Chat and O2 Gurus as well so many times, None of them were able to help. any ideas if there is a work around this problem.

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Posts: 87,996
Topics: 738
Registered: ‎14-01-2013

Re: O2 Open - Account Not Found

[ Edited ]

@kuchipudinitin

Our guide to applying O2 Open is here

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

You maay need to persevere to customer services...

Edited to add, if they can't help then maybe our community managers can @Martin-O2 @Marjo @EmilieT?

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Level 2: Apprentice
Posts: 26
Registered: ‎22-01-2019

Re: O2 Open - Account Not Found

If would have read in detail I have opened O2 Open already,but now account is not found and when I was on Live Chat Agent was able to see when I signed up to O2 Open,but still was not able to help me sign into My O2 Open and I cant get the discount in before 28 days

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Posts: 87,996
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Registered: ‎14-01-2013

Re: O2 Open - Account Not Found


@kuchipudinitin wrote:

If would have read in detail I have opened O2 Open already,but now account is not found and when I was on Live Chat Agent was able to see when I signed up to O2 Open,but still was not able to help me sign into My O2 Open and I cant get the discount in before 28 days


@kuchipudinitin

Let's see if our community managers can help you tomorrow. I have mentioned all three in the thread so pop back here tomorrow to see what they can do.

Best of luck and welcome to the forum Welcome

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Posts: 101,959
Topics: 550
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Registered: ‎04-04-2012

Re: O2 Open - Account Not Found

@kuchipudinitin I understand your problem but as we are all customers here like yourself, we cannoy help with account issues.

I suggest you call O2 on 202 rather than chat and keep trying until you get someone who knows how to help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 2: Apprentice
Posts: 26
Registered: ‎22-01-2019

Re: O2 Open - Account Not Found

 


@Cleoriff wrote:

@kuchipudinitin wrote:

If would have read in detail I have opened O2 Open already,but now account is not found and when I was on Live Chat Agent was able to see when I signed up to O2 Open,but still was not able to help me sign into My O2 Open and I cant get the discount in before 28 days


@kuchipudinitin

Let's see if our community managers can help you tomorrow. I have mentioned all three in the thread so pop back here tomorrow to see what they can do.

Best of luck and welcome to the forum Welcome

 

Thank you very much hoping to find a solution...


 

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Posts: 87,996
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Registered: ‎14-01-2013

Re: O2 Open - Account Not Found

@MI5

The OP said they had already spoken to customer services, live chat and O2 gurus.

That's why I suggested admin may be able to help in this instance.

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Posts: 101,959
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: O2 Open - Account Not Found

That's why I said to keep trying Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: O2 Open - Account Not Found

Good morning @kuchipudinitin, and sorry to hear you've had difficulties setting up your O2 Open account. I'd happily get soemone to look into this for you, and I sent you a Private Message on the forum just now to get a few more details first slight smile

 

Thanks @Cleoriff for the mention!

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Posts: 87,996
Topics: 738
Registered: ‎14-01-2013

Re: O2 Open - Account Not Found

Thanks @EmilieT Smiley Wink

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