Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113117 Views
  • 20 replies
  • 5 kudos

Resolved! DD monthly payment

I am just inquiring as to what the possible outcome would be if I miss a DD payment. My payment is due monday and what with xmas and wages going in payments being taken at early and late over the last 2 weeks I have lost track of what was paid and wh...

Anonymous by Not applicable
  • 3263 Views
  • 21 replies
  • 0 kudos

Resolved! sent a group text and have been charged as a media message, why?

I have just received my bill and have been charged 41 times for a media message which was infact one message I sent to 41 people on christmas day, why would this happen? at no point did it say anywhere that I was not sending a text message. Does anyb...

Anonymous by Not applicable
  • 7598 Views
  • 15 replies
  • 0 kudos

Resolved! Have I been scammed?

I received a phonecall about a week ago offering me a phone upgrade. They knew my address but, shamefully, I did furnish them with my date of birth. They said they were working for Carphone Warehouse. I was offered an iPhone 6 which would be confirme...

Anonymous by Not applicable
  • 1625 Views
  • 32 replies
  • 0 kudos

Resolved! 202 number

I have had a couple of messages giving me a code and stating that if i havent asked for this then I have to ring 202 fro help so this protects my account! Is this genuine?

Anonymous by Not applicable
  • 9279 Views
  • 10 replies
  • 0 kudos

Leasehold renewal problems - woof woof

Is it me or are O2 making it harder for me to ‘be more dog’? I have recently received another email from you (to which I cannot reply directly), about my handset return and contract renewalfor one of my business lease mobiles. I recently did the upgr...

Anonymous by Not applicable
  • 1114 Views
  • 5 replies
  • 0 kudos

Resolved! o2 Insurance Services Address

i want to find out 02Insurance Services Adddress coz ive make a claim for my Samsung G S5 4G phone to get a new one thanks DJC

DJC1690 by Level 3: Thinker
  • 1880 Views
  • 7 replies
  • 0 kudos

Resolved! Texts to Premium No. 85222

Hi. I've been charged over £5 for sending texts to 85222, 66 in total on 14 & 20 Dec, in one case 45 texts in 45 seconds. Can you help me stop these?

Anonymous by Not applicable
  • 2013 Views
  • 9 replies
  • 0 kudos

Disconnected account

When I log into my account it tells me "disconnected". I have kept my number from the last upgrade, so I am presuming that the account showing is my old contract/ account number. Why does it not find my newer details and how do I change the account n...

Anonymous by Not applicable
  • 1256 Views
  • 5 replies
  • 0 kudos

Resolved! Frustrated to say the least

I have been an O2 customer since I was 12 years old mainly on payg. I got a contract out in March which consists of unlimited mins and texts and 1gb of data for £38.00 p/m for 24 months. Unfortunately, I realised too late that I was entitled to NHS d...

Anonymous by Not applicable
  • 1895 Views
  • 7 replies
  • 0 kudos

IPhone 6 contract price question

My husband and I are looking at getting an iphone 6 each preferably on o2 as this the best network in our area. I have been looking into contracts and have found some that are available but not directly from o2! Obviously we want the best deal but no...

Anonymous by Not applicable
  • 4418 Views
  • 56 replies
  • 0 kudos