Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can’t see my device info?

Hey,My device arrived yesterday, and I’ve inserted the sim etc. I cannot see the device info anywhere on my o2 account, which is an issue as i need to send it back under the 14 day guarantee. Any idea where it may be? When I went through with the ord...

Sim Not working

I ordered a replacment sim as I have lost my phone. But I don't think that they Did the correct one as I have two numbers and told them which one I wanted a replacement for. The one that I normally use (for work) keeps coming up with the messages: Em...

O2 lost my phone

Hi,My iphone 7 screen smashed a few weeks ago and a few days after it happened I sent it off to o2 insurance via DPD. It's now been about 10 days and after countless assurances from the o2 team that my phone is "in the assessment stage," o2 have fina...

No data while on a call

I had this issue on both the iPhone 8 and now Galaxy Note 9. While out and about not connected to WiFi. I lose the ability to use the internet, get emails or receive texts via WhatsApp when in a call, that's making or receiving a call.I've phoned O2 ...

Resolved! Calls still%20barred%20after%20reporting%20phone%20missing%20then%20found%20phone

I need some help, I went my Xmas do last night and my phone was taken it missing.I called o2 to report it to bar the phone.I didn't speak with an advisor, it was an automated service.My phone was returned to me this morning.I have phoned o2 from my w...

Phone has no service abroad

I'm in fuventura and my phone has no service! I can't get in contact with 02 by phone and there messaging service seems not to be working.

Resolved! fPrinting a bill

~Why is it such a problem to print off the monthly airtime bill? I have requested a paper copy at £1 a time but that has not showed up either!

Resolved! Split joint contract

Do you know if it's possible to split a joint contract? I recently took out a joint contract with my boyfriend at the time but we've recently split up. He's happy to take over the contract of his number and it would be better for me to split it so th...

Resolved! Leaving Airtime

HelloCan i cancell my airtime plan and continue to pay my device plan?

Resolved! Changed from 12 months to 30 days

So we are both 4 months into a 12 month sim only contract, and strangely enough, when we log in to our accounts, there's an option to upgrade to a 30 day plan! O2 have confirmed that we can cancel the contract and go to a different provider after 30 ...

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