Solved: Can’t see my device info?

Oscar · ‎06-12-2018

Hey,
My device arrived yesterday, and I’ve inserted the sim etc. I cannot see the device info anywhere on my o2 account, which is an issue as i need to send it back under the 14 day guarantee. Any idea where it may be? When I went through with the order I put in a different email address to the one on this account however when I try logging into that account with that address on O2 it says it’s wrong, so I just need to find and return my device, any chance I’m looking in the wrong place on this account?

MI5 · ‎06-12-2018

Call customer services on 202 for a returns authorisation

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-12-2018

Call customer services on 202 for a returns authorisation

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oscar · ‎06-12-2018

But the device isn’t showing up, so where would it be?

MI5 · ‎06-12-2018

That's why you need to call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-12-2018

It may show in My O2 when the network is back to normal...

Veritas Numquam Perit

EmilieT · ‎10-12-2018

Hi @Oscar, and welcome to the forum How are you getting on with this? Has you My O2 updated, or did you get a chance to discuss it with Customer Services?

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