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Level 1: Joiner
Oscar
Posts: 7
Registered: ‎30-11-2018
Accepted Solution

Can’t see my device info?

on ‎06-12-2018 22:16

Hey,
My device arrived yesterday, and I’ve inserted the sim etc. I cannot see the device info anywhere on my o2 account, which is an issue as i need to send it back under the 14 day guarantee. Any idea where it may be? When I went through with the order I put in a different email address to the one on this account however when I try logging into that account with that address on O2 it says it’s wrong, so I just need to find and return my device, any chance I’m looking in the wrong place on this account?
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MI5
Posts: 114,167
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: Can’t see my device info?

on ‎06-12-2018 22:19

Call customer services on 202 for a returns authorisation
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Oscar
Posts: 7
Registered: ‎30-11-2018

Re: Can’t see my device info?

on ‎06-12-2018 22:23

But the device isn’t showing up, so where would it be?
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MI5
Posts: 114,167
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: Can’t see my device info?

on ‎06-12-2018 22:24

That's why you need to call.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Posts: 97,104
Topics: 757
Registered: ‎14-01-2013

Re: Can’t see my device info?

on ‎06-12-2018 22:28

It may show in My O2 when the network is back to normal...

*The Game Is On*

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EmilieT
Posts: 5,427
Registered: ‎18-04-2018

Re: Can’t see my device info?

on ‎10-12-2018 09:50

Hi @Oscar, and welcome to the forum Wave How are you getting on with this? Has you My O2 updated, or did you get a chance to discuss it with Customer Services?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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