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Sim1 · ‎06-12-2018

I ordered a replacment sim as I have lost my phone. But I don't think that they Did the correct one as I have two numbers and told them which one I wanted a replacement for. The one that I normally use (for work) keeps coming up with the messages: Emergency calls only and SIM not Provisioned.

I'm not sure if they mixed up the one I wanted blocked woth the one that worked fine, but I just want to know how to fix the issue as the guru chat is down.

Cleoriff · ‎06-12-2018

@Sim1

Please contact customer services https://www.o2.co.uk/contactus

Best of luck

Veritas Numquam Perit

jonsie · ‎06-12-2018

\\there has been a network outage which won't be fixed until friday moring.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎06-12-2018

@Sim1

Best go instore if not working by tomorrow

Veritas Numquam Perit

EmilieT · ‎10-12-2018

Hi @Sim1, I wanted to check if you were still having some issues with your SIM or if it'd been sorted since you last posted?

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