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Level 1: Joiner
Posts: 1
Registered: ‎27-07-2016

Sim Not working

I ordered a replacment sim as I have lost my phone. But I don't think that they Did the correct one as I have two numbers and told them which one I wanted a replacement for. The one that I normally use (for work) keeps coming up with the messages: Emergency calls only and SIM not Provisioned. 

 

I'm not sure if they mixed up the one I wanted blocked woth the one that worked fine, but I just want to know how to fix the issue as the guru chat is down. 

Posts: 72,616
Topics: 684
Registered: ‎14-01-2013

Re: Sim Not working

@Sim1

Please contact customer services https://www.o2.co.uk/contactus

Best of luck

*The Game Is On*


Posts: 70,182
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Sim Not working

\\there has been a network outage which won't be fixed until friday moring.

Posts: 72,616
Topics: 684
Registered: ‎14-01-2013

Re: Sim Not working

@Sim1

Best go instore if not working by tomorrow

*The Game Is On*


Community Manager
Posts: 5,295
Registered: ‎18-04-2018

Re: Sim Not working

Hi @Sim1, I wanted to check if you were still having some issues with your SIM or if it'd been sorted since you last posted?

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