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Level 1: Joiner
Posts: 7
Registered: ‎30-11-2018
Accepted Solution

Can’t see my device info?

Hey,
My device arrived yesterday, and I’ve inserted the sim etc. I cannot see the device info anywhere on my o2 account, which is an issue as i need to send it back under the 14 day guarantee. Any idea where it may be? When I went through with the order I put in a different email address to the one on this account however when I try logging into that account with that address on O2 it says it’s wrong, so I just need to find and return my device, any chance I’m looking in the wrong place on this account?
Posts: 86,020
Topics: 526
Solutions: 10,768
Registered: ‎04-04-2012

Re: Can’t see my device info?

Call customer services on 202 for a returns authorisation
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 7
Registered: ‎30-11-2018

Re: Can’t see my device info?

But the device isn’t showing up, so where would it be?
Posts: 86,020
Topics: 526
Solutions: 10,768
Registered: ‎04-04-2012

Re: Can’t see my device info?

That's why you need to call.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 67,673
Topics: 663
Registered: ‎14-01-2013

Re: Can’t see my device info?

It may show in My O2 when the network is back to normal...

*The Game Is On*


Community Manager
Posts: 4,160
Registered: ‎18-04-2018

Re: Can’t see my device info?

Hi @Oscar, and welcome to the forum Wave How are you getting on with this? Has you My O2 updated, or did you get a chance to discuss it with Customer Services?

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