Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Gone over my limit by 4.14GB and paid £250+. Is that right??

With my business plan I can of course go over my limit and pay more if I have to. My plan consists of 20GB. I used up my plan on the 17th september 18 and had it renewed at 25th september 18. I do agree on using more than intended which was 4.14GB bu...

O2 Travel Inclusive - confused!

Hi to anyone who remembers me, it's been a while since I posted. As the title says, I'm confused by O2 Travel Inclusive. I spoke to Live Chat this morning as I wanted my PAC to move to Three for their Go Roam. I was offered O2 Travel Inclusive and de...

Resolved! Upgrade

Hi! I think I did something really silly, Today I am due the yearly upgrade on yourselves which I have done but it has taken the device money left out of my account so £300 plus I think It may be because I didn’t answer the few questions about my pho...

Resolved! Cancel o2 Contract

Hello, I would like to cancel my monthly contract now that I have finished paying off my device plan. I was in the middle of doing this yesterday via Live Chat but then my WiFi cut out and I lost the conversation. My Live Chat is now not working so I...

Resolved! Contact number

Contact o2 from land line as have no signal

Resolved! Upgraded to a new tariff

Upgraded to a new tariff and new month has started but showing old data allowance, everything else correct

Resolved! Airtime Discounts on new iPhones?

Hi All,So, back when I got my iPhone 7, I a friend of mine worked for O2 and got me a 50% discount on the Airtime with the F&F scheme. I then moved my partner over to O2 from vodafone to avail of the family discount (20% off airtime).So, as it's been...

O2 travel inclusive zone - help!

Hi all. Which add ins are you supposed to have along o2travel inclusive zone. Is o2 travel meant to be there and the cap outside Europe zone? Currently have both and the speed is unusable. Any suggestions? Thanks

Resolved! Name on bank account

I’ve just changed pay monthly bank account details from mine to my son’s (now able to pay his own way) but how do you change the name of the account holder or bank name.

Resolved! Account holder change

Hi,My daughter is paying for the 3 phones on my account. I was wondering a few things.1) Is it possible to change the account into her name so it's then her account?2) If this is not possible is she able to keep the 3 phones but transfer these over t...

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