Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

SpendCap

I've been trying to reach 02 for the last couple of days without success. I trying the community as a last desperate attempt to get some action. I was alerted by SpendCap regarding my balance. The 6 text messages allegedly sent from my mobile on Dece...

Resolved! Returning my upgrade and is missing

Hi Guys I have big problem with O2 and called 202 100 times and they don’t want to help me. I upgraded my phone to new Ipad but decided to cancel this and spoke with consultants and they send me special an envelope so i can post it back. I did this a...

Resolved! 02 network not working

Hi there I am writing to complain about yesterday’s network being down. This was a nightmare for me yesterday as I use my phone e mainly for work purposes therefore I was out of pocket and my boss was not happy about not being able to reach me. I hav...

Resolved! Upgrade

Hi , i have a long winded question... I’m due an upgrade, but the phone I have already is fine ((Iphone 7 ) soooo I want to upgrade to an iPhone 6 so I can give the 6 to my husband and I will keep my iPhone 7.. so when the new phone arrives I will ha...

Resolved! Call and texts within billing period

Hi,I want to access the record of calls and texts I have made but within the current billing period. Can I do this or do I have to wait until my bill is generated in 10 days?

Resolved! BOLT Ons

Hello everyone, i have a small issue and maybe you can help:How can i cancel the active bolt ons from my account?Thank you

Resolved! UME LTD CHARGES

Hello my 4 year old son was playing games on my phone and all of a sudden I have charges from UME each week £4.50? how can I get this stopped and refunded?

Resolved! End of Airtime Plan

How do you find out when your Airitme Plan ends as this is seperate to your Device plan? No way to do this online. What happended to the chat service?

Getting In touch

Hi, Anyone know how you are actually able to get in touch with anyone at 02 ????Been trying for three days. Last try on hold for 30 minutes before giving up. Live chat never seems to work. Hopeless.

Resolved! Another contract

Am I able to take another contract phone out even if I have one now

O2

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