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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 253985 Views
  • 2 replies
  • 2 kudos

Resolved! upgrading

ive upgraded my contract from phone to ipad . i selected grey as it was instock at teh time although i would prefer space greay ,butand the colour doesnt matter when its going to be put in a case anyway,my issue is it said 3 week wait on space greay ...

dazzaster by • Level 1: Joiner
  • 1473 Views
  • 6 replies
  • 0 kudos

Lost or Stolen SIM card abroad, huge charges, cannot contact o2.

My pay monthly SIM card has been lost or stolen from my device as I have been travelling and using a foreign SIM. I have endlessly tried to report this for 2 weeks now, but it seems that no one is ever on the online chat! It's absolutely infuriating ...

Michael95 by • Level 1: Joiner
  • 2041 Views
  • 5 replies
  • 0 kudos

Email using 4G

I am using 4G as I don’t have acces to an internet connection but I can neither receive or send emails. Can anyone help please.

Jillyb by • Level 1: Joiner
  • 1425 Views
  • 5 replies
  • 0 kudos

Resolved! Data bolt on has disappeared

Hi, I recently got my O2 contract about 3 weeks ago I was told I’d have 30GB data.. later I found out this was 15GB tarrif and 15GB bolt on I don’t know the difference so didn’t think nothing of it it came up as an overal 30GB so I assumed it was fin...

Chloex by • Level 1: Joiner
  • 3710 Views
  • 12 replies
  • 0 kudos

Resolved! VAT

Why am i being charged VAT on top of my phone bill?

Using O2 SIM abroad

In the USA and my new P20 lite with O2 SIM keeps saying No service. However each time I restart it works for 3-5mins then again No service. Cannot get through to O2.... frustrated, any ideas?

JK by • Level 1: Joiner
  • 877 Views
  • 4 replies
  • 0 kudos

Resolved! Any info DRO

Looking for info on how a DRO would effect my o2 pay monthly contract?? Can’t seem to find anything in the help section!

Charl123 by • Level 1: Joiner
  • 1807 Views
  • 3 replies
  • 0 kudos

Resolved! Historical Invoice

Is there a way that I am able to get a copy of my invoice from 2014. I know that invoices need to be kept for at least 6 years for Tax reasons but MyO2 only allows me to look back 2 years

Tracey69 by • Level 1: Joiner
  • 1162 Views
  • 4 replies
  • 0 kudos

Resolved! Premium & information services - 84648 'Goldeness Short Code'

Hi there, I recently review my bill via the O2 application and noted I had been charged £3.75 for a text message I recieced!! How is this possible, when - a. I did not register with anybody?!b. they sent me a text! Not like I sent one to them?! The m...

Tal by • Level 1: Joiner
  • 2795 Views
  • 5 replies
  • 0 kudos

Resolved! Upgrade Question

I have an airtime only plan currently, using a 3rd party device, a £50 cheapo from amazon. Currently paying around £25 a month. If i 'upgrade' and get a new device, will i be paying the new 'contract' of device + airtime, on top of my current Airtime...

AdamC by • Level 1: Joiner
  • 1322 Views
  • 5 replies
  • 0 kudos
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