Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Early upgrade

Hi guys.Took out the early upgrade offer last year with o2 paying £26.00 extra month on top of normal bill.I have decided not to upgrade this time and I contacted o2 who said as I won’t be upgrading I won’t have to pay this anymore so they said they’...

Resolved! Debt management

I need to find the address for debt management team or the email address ASAP please can anyone help

Resolved! new phone

I AM NOT PHONE SAVVY AT ALL IN FACT, I DO NOT HAVE, NOR WANT, A SMART PHONE. MY QUESTION IS, IS THERE SOME SPECIAL REQUIREMENT WHEN BUYING A PHONE ON AMAZON OR EBAY? LOCKED/NOT LOCKED? SIM/NO SIM? PLEASE FORGIVE MY IGNORANCE.

Resolved! Paid off device but 1 year left in contract

Hi,I took out a 2 year deal through Carphone Warehouse which was 28 a month for device and Airtime (£10 + £18 billed separately) My o2 tells me I have paid off the device, yet my airtime bill only is now over £30 a month as standard.What are my optio...

Resolved! Voicemail Charge

Hi all - I'm very new to O2 so I may have many questions in the near future. I have a pay monthly account. 1) if you receive a voicemail from someone, do O2 charge you for picking up/opening that voicemail 2) is it possible to search the community fo...

Resolved! Unlocking my old iPhone 6plus

I have requested that my old iPhone 6plus be unlocked by o2. I did this via live chat on Thursday (27th Sept) at around 10pm but I’ve heard nothing at all via email or text and I’m struggling to find any way to check progress. The account correspondi...

Resolved! my phone was stolen

Hi There, I have had my phone stolen from me yesterday and lost everything. I have had my mother call from England as I am in Brussels currently. my mum told me that you have cancelled my sim and a new one will be sent to me with my same number. They...

Resolved! Unlocking iPhone Without Working o2 SIM

Hi all,Last Friday I ported my number from O2 to Voxi when my contract ended which went through very quickly. I then realised my iPhone 6s was locked to O2 so went into the MyO2 app and requested it be unlocked. Most of the features from the app have...

Resolved! Don't understand how to do data sharing

I have three phones on my account - mine and each of my children's phones. All of them state on the account page that they are able to share data. However, I can't find a way to get them to do this. Occasionally mine uses all its data allowance and I...

Resolved! Direct debt

Do i have to fone up to change my direct debit date

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