Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing number

Can I change my number online ? Or do I have to call up ? Thanks any help appreciated

No Network

New phone as of sunday (samsung galaxy note 10 plus 5g). Told it could take 48 hours for network to kick in however it has now been this time and I still have no text, calls or mobile data! Help

E-sim no service

On two occasions I tried to get this fixed on chat, 40mins and 70mins respectively .Scanning the QR code got me through the configuration setup successfully but it just results in 'no service' . They got me to input the code manually as per the websi...

Resolved! Payments

I would like to make a patent plan please

Resolved! Contract paid but still not working

I’ve paid my contract lastnight as it was overdue , my network still isn’t on and I need to make calls

I am going around in circles with setting up sharer account

I am going around in circles trying to get my daughter onto my sharer account. Sunday waiting 20 minutes and then today 30 minutes for assistance. All I want to do is add her phone as a sharer, can ANYONE help, please? [Topic title edited for clarity...

Resolved! How do I claim my pair of galaxy buds

How do I claim my pair of galaxy buds?

Resolved! 02TRAVELON activate

Hello,I’m abroad in Turkey and I’m trying to activate o2 travel. unfortunatly I was not aware that I had to activate 02 travel prior to travelling. Is there anyway to activate it while abroad as I can’t get any signal now (texts won’t sent until I ac...

Resolved! Upgrading my phone but staying on the same monthly contract tariff

Hi Community! Do O2 insist that we increase our monthly tariff to obtain a free phone upgrade? I've been with the company for over 25 years but my phone usage is minimal and my monthly contract is just right for me. Thanks

Resolved! hy

Hi. I have a problem

O2

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