HELP (and Advice) (Please, Thank You Very Much...)

[NickyS257]

Hello o2 Community! Hope you all had a good Christmas and are all looking forward to the New Year... 

I've been trying to find help and answers for like an hour but have had no luck, so I am hoping some kind person here could help me? 

I have this new "upgrade sooner" tarrif thingy where you pay for the phone and contract seperately etc. 

I am close to the "early upgrade" thing but sadly have been having afew issues with several things... 

All I wanted to know was if I pay the amount it says off now, does that mean I can leave o2 as well as upgrade should I chose to? 

I have been unable to get anyone from Customer Services to explain, and several times when I have tried to do the online checking thing (so for example, if I get a text message saying my bill is now ready to view; I follow the instructions to the letter but I have to ALWAYS put in a new password. And to be honest, that alone is enough to annoy me!) 

Anyways, can anyone out there PLEASE help me out? 
Thanks a million, HUGE hugs for New Year; in advance!

[MI5 · Accepted solution]

Hi @NickyS257 

Yes, when you pay off the device plan you can choose to either upgrade or leave for free https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

[NickyS257]

Thank you so very much... you are a total live saver!!!
(Cool pic too by the way)

[MI5]

You’re welcome @NickyS257 😊