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Premium and information services

kasiek290
Level 1: Joiner
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It's appeared on my bill extra charge for premium and information services and I have no idea what it could be?
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MI5
Level 94: Supreme
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Hi @kasiek290 

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Hi @kasiek290 

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
Level 94: Supreme
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Hi @kasiek290

It does sound as if you have been caught up in a premium rate 'scam'.

Apart from the link above, you will find this site very helpful as well https://payforitsucks.co.uk/

 

You can also contact customer services https://www.o2.co.uk/contactus  and ask them to apply the following two bars to your account

  • Bar all Direct to Bill Debits
  • Premium Bar (calls to premium numbers, 090, 070 etc.)

Veritas Numquam Perit

Girl in a jacket
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