Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 219932 Views
  • 2 replies
  • 2 kudos

Resolved! Old Contract

I have just ordered a upgrade, Which it said my new contract would start midnight of the order, do I need to cancel my old contract when the new phone arrives or will it be cancelled automatically? I am now panicking that Ill be paying for two contra...

Harlea26 by Level 1: Joiner
  • 1867 Views
  • 13 replies
  • 0 kudos

Resolved! Leaving contract early

I still have a year left on my contract but I am thinking about leaving O2. Does anyone know the penalties for doing so early? Many thanksClaire

Anonymous by Not applicable
  • 1534 Views
  • 3 replies
  • 0 kudos

Resolved! Help! I have been a victim of scam. What can I do?

Hi all, I have just discovered that I have been a victim of a scam. I have had a very hectic 2017, with my hubby being in another country and me on my own looking after 2 toddlers, so I haven't really looked at my O2 bill. My fault, I know... but whe...

Anonymous by Not applicable
  • 4428 Views
  • 4 replies
  • 0 kudos

Resolved! The SIMS

I've picked up a Pay as you Go SIM at Tesco. inserted it and set up 'auto-top-up' with the credit card for £10 on it from MyO2. But the portal is telling me I've got a 'big bundle' and threatening to take money monthly? I'm confused, surely that's so...

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Anonymous by Not applicable
  • 1221 Views
  • 5 replies
  • 0 kudos

Resolved! No refund for returned item.

When I ordered my phone I was offered an accessory pack to go with it. I thought, at the itme, it would be a good idea as it had a case, screen protector and in-car charger. When the phone and accessory pack arrived the case was too small, the screen...

Anonymous by Not applicable
  • 1891 Views
  • 8 replies
  • 0 kudos

Resolved! Auto Top up not working

I've been trying to set up auto top up. I've entered all my card details and received the e-mail to click on the link to confirmt the auto top up. All I've been getting for the past two days is: Something's gone wrong.... We’re updating our auto top-...

Anonymous by Not applicable
  • 2931 Views
  • 16 replies
  • 0 kudos

Resolved! Change email address

Ive just noticed the email O2 have for me is incorrect how do i cange it please?

Anonymous by Not applicable
  • 12971 Views
  • 3 replies
  • 0 kudos

Resolved! Early Termination Charge

Hi,I cancelled my O2 Refresh and paid off my device. I thought that O2 Refresh meant I was free to pay off the device and quit with O2 without early termination charges. Is that right?I have just had an email saying that I owe a £164 early terminatio...

Anonymous by Not applicable
  • 1608 Views
  • 6 replies
  • 0 kudos

Resolved! Ayia Napa

Hi Son is travelling to Ayia Napa is this included in package for o2 monthly user?Thanks

Anonymous by Not applicable
  • 2122 Views
  • 6 replies
  • 0 kudos