Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bolt on

I’m going to China very shortly for the first time, my data allowance is only 250mb!I have purchased a bolt on for 500mb just in case I need it.I have checked my status on my phone and it is still reading 250mb!Should this now be reading 750mb of dat...

Resolved! Payment

Hi, I made a payment towards my latest bill, using my o2 app, a couple of days before the bill was actually due. But today, the day it is due, the full amount was taken from my account, by direct debit, even though I paid some towards it already. Wil...

Resolved! orders

Hi, I have recently received emails from you telling me that you are sending me an "order". I have not ordered anything from o2. My only recent contact was with one of your representatives who phoned to ask if I wanted to update my contract, have a n...

Resolved! Change (lower) airtime component of refresh plan, for lower ETF

Is it possible to do the following:1) Pay off remaining device fee within plan2) change to a lower airtime plan, once device has been paid off3) wait until new tarriff applied at next billing period (couple of weeks)4) pay ETF to clear account, based...

Billing Query

Over the last few months when I call my brother on his UK Virgin Mobile (Number starting 0745) I am being charged for the call.I phoned O2 a few months back and they assured me that it had been sorted out and the number should be counted as inclusive...

Roaming in Europe

Hi. I am over in Belgium/Holland quite frequently and today my account has suddenly "You've now hit your 50MB/£48 roaming data limit". I've only just upgraded my contract and was wondering if anyone else has had a similar issue. I called CS and they ...

Resolved! cANCELLING ITEMISED BILLING

How do I cancel itemised billing? I'm paperless, but I don't need to be seeing all the numbers ive contacted over the month. it's not a requirement i need. Can I request for it to be removed from my My O2?? Thanks

Why are network providers so difficult

Around September 2016 I bought a samsung s7 edge from carphone warehouse. £49 a month, unlimited everything. Every month my bill is around £52. Vodaphone is charging me for sending multiple texts in a single text message, charging me for a Multimedia...

Resolved! Viewing most recent calls

Broken phone and need to find a number I called yesterday. My O2 Bill was issued on 18th Oct and number I'm looking for was called after the bill was raised.

Resolved! Sim card

My SIM has no service because it is damaged how can get connected again? I bought a PAYG si m but cannot reach customer service

O2

Forum Posts