Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Proof of purchase

I've just upgraded my phone to a Sony Xperia XZ2. Part of the deal is a free set of headphones but I need to provide a proof of purchase plus IMEI. I have the IMEI but have no clue where to get a proof of purchase.

Resolved! Using 3/4g in the canaries. Anyone had issues?

I travelled to lanzarote a month ago and for the whole week i was there, i couldnt get any 3/4g. Had to always rely on wifi! Im due to travel yo fuerteventura in a week. Has anyone ever had any issues with using the normal data in any of the canary i...

Resolved! Cancellation Help

Afternoon all, I've managed to get myself into quite a predicament, i've recently joined online banking & noticed £30 a month is being taken out of my account for a O2 contract. However my contract ended roughly a year ago of which i was assured it w...

Resolved! CPW put me on wrong data plan...... going in circles.

Hi, 2 weeks ago I took out a contract with CPW and they offered 30GB of data for the price of 10GB. I took the offer, but when I log into my account on O2, it shows only 10GB. So I contact O2 asking where the other 20GB are, they told me they can't s...

Resolved! Premium services

How can I block my phone from being used on premium services? I refer to the Tonga scam, family members on other networks are now receiving calls from these numbers and I want to make sure that if my phone is answered a block is in place to avoid pre...

Resolved! O2 Travel Query

Hi, Quick question as slightly confused and can't seem to get an answer which is clear. If I have the £14 Sim Only contract (30 days) - Am I able to get O2 Travel for £4.99 a day when I go there?Getting confused as some O2 Travel only applies to peop...

Resolved! Refresh and upgrading.

Hi, It's nearly time for me to upgrade on my 'normal' 24 month contract which I habitually do to get a nice, new, shiny phone. However, logging in to my account I see that I have the option of changing to a 'Refresh' contract and although I've read a...

Resolved! New contract

Hi guys.I’ve finally got my partner to switch to O2 but what ID will he/we need to take to take out a contract. The reason i say. “We” is that payments will have to go out of a bank account thats in my name (not sure if that means the contract will b...

Resolved! EU roaming WARNING Cyprus

HiIm holidaying in Cyprus (Protaras) but have apparently auto connected to a turkish network where O2 have applied charges as Turkey outside their EU zone. I thought being in Cyprus, my allowances would apply. Apparently its because im near the natio...

Resolved! Signal at home

I am really fed up with o2 "checking the line" I KNOW THERE IS NO FSULT ON THE LINE" the problem is that I am paying £60 a month for no coverage and had to purchase a house phone and a home phone bill .to receive and make calls from home.

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