Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Early upgrade

I’m thinking of upgrading one year earlier; they offer £600+ for early upgrade but also say if doing this will cut the contract with 25%. Can someone explain? Do I still get a new phone with early upgrade? Is that 25% off the early upgrade fee or off...

Resolved! Final bill wrong

Hi - I was an O2 pay monthly customer and have just left for Vodafone. My PAC code was activated on the 5th February and therefore that was the last day with O2. I was expecting my final bill for O2 to be for the 1st-5th Feb period. However on my Feb...

Resolved! Returning a phone

I ordered my upgrade on 4th Feb, didn't receive it until the 7th. I was told I'd lost 3 days of the trying it out period so instead of 14 days I had 11 which seemed very unfair. I then fell ill so haven't really had time to even try the phone out muc...

Resolved! I my Huawei phone bill

It has been stolen

Resolved! Porting

Can you please tell me if I can port my 02 number to a different carrier? I still have a running contract

Resolved! UNIDAYS discount

Hello, I am having trouble with the UNIDAYS discount as when I bought my phone the lady in the shop said I can get my 20% off my airtime. However I text 61202 and they said they would confirm in the next three working days that my discount has been p...

Resolved! Delivery

I ordered a pay monthly device last Friday. I had chosen for it to be delivered by Monday, 8 AM - 12 PM .. I got no email to say it had been dispatched, I waited today and still nothing? .. no email, no delivery.

How to get invoice?

Hello, I have recently bought a handset from O2 online, however I haven't received an invoice for it. Customer service promised to email it, they never did. So I was wondering, how can I claim AKG headphones from samsung without an invoice as I am st...

Resolved! Upgrade woes

Hi all, I’m looking to upgrade and I’ve found a contract with CPW for an iPhone X 64gb £38 per month and £249 upfront. They’ll give me £305 for my phone. O2 direct similar contract will cost me £300 more over the 24 month period.I’m currently on a si...

Damaged Phone in Costa Rica it doesnt work.

I had my phone ran over today here in Costa Rica.. I am a pay monthly customer and have insurance.Ho do I go about getting a replacement as i reside in Costa Rica for the next 3 months.

O2

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