Insurance Not Picking up phone

[ZwimZwim]

Hi, 

A bit of a moan (apologies in advance) but I have been having issues with claiming my insurance.

It says: 

'Unlike some other policies we send you a replacement phone, so you can be back on track quickly.'

But I have been given wrong dates 3 times for the shipping of my new device,

it was meant to be a next day delivery but nothing since the 18th of December, calling them this morning they are not picking up the phone.  

Not having a phone during christmas and new year is a killer! 

Does anybody else is having an issue with O2 Insurance in general?    

[MI5]

Have they confirmed that they have a suitable replacement or have you accepted an alternative?

[ZwimZwim]

Nothing about a different handset or alternative.

They said it hasnt been 'processed' and due to Christmas and New year they had some delays. 

But I think good customer service shouldn't really promise 'Next working day' replacement delivery if they can't honour it, they promised me that in all of our interactions. 

Called this morning again, same story, they just told me to keep an eye on my email as DPD will let me know when is shipped. 

in a nutshell: 'Dude, relax... when it comes.. it comes....' 

mamma mia, I would prefer a less holistic approach....  what should I do peeps? 😞  

[MI5]

All you can do is keep calling them I’m afraid.