Hi @Suzy-69
You need to contact customer services http://www.o2.co.uk/contactus and ask them to migrate your number for you.
You can also transfer any credit to your contract account and if you have any rewards saved, claim them first or you will lose them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
