Enforcement and Termination notice

[Anonymous]

As you might or might not be aware, I cancelled my plan under the 14 days cooling off period.

All well and good however I received a letter this morning headed 'Enforcement and Termination notice'.

It then goes on to say that in accordance with clause 17 of your phone plan Credit Agreement, we will terminate your credit agreement on 29th January 2016 and require full early repayment of the outstanding sum.

I then have 14 days to pay the £600 payment upfront or it will be passed to a debt collection agency.

Absolutely astounded and customer services can't seem to work out what's going on either.

[Curr946]

Live chat / complaints. Hmmm I wouldn't rely on live chat to register a complaint

[Anonymous]

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@Curr946 wrote:
Live chat / complaints. Hmmm I wouldn't rely on live chat to register a complaint

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Was mainly just to have confirmation that the device was returned etc. 

The complaints section did basically confirm the exact same as what the on call advisor told me too.

[jonsie]

Live chat I don't normally recommend but live chat complaints is usually a UK adviser. I've used it before twice when overseas and both times my issue was resolved immediately. 

#justsayin'.....

[Anonymous]

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@jonsie wrote:

Live chat I don't normally recommend but live chat complaints is usually a UK adviser. I've used it before twice when overseas and both times my issue was resolved immediately. 

#justsayin'.....

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I did find that when speaking to the advisor too, they definitely seemed to look into the account and could give me a more accurate picture rather than the generic "just ignore the letters" that the CS Live chat advisors could say.

[MI5]

Yeah, complaints live chat is different to the offshore cs live chat - usually quite reliable.....

[Anonymous]

Sadly need to update this thread today.
after several calls to CS and the assurance that all was sorted, Ive received a lovely letter today stating I must immediately pay £600 otherwise it will be passed to a debt collection agency.

I am disgusted that this has carried on despite being told its sorted!

I have also recently received a refund from that account alongside a goodwill gesture of £10 for the inconvenience which I did appreciate.

However its now more unncessesary hassle!
Will be back on the phone once I finish work

[Curr946]

Don't spend it all at once

Back on the phone if I was you. Have you checked your credit file? Can't remember if we asked that before. And as I'm on mobile it's not practical to dive back the five pages.

[Anonymous]

Checked the credit report and there is nothing showing as of yet so it sounds like its just at the threat stage atm.

Just an absolute mess 😞

[MI5]

Shocking news mate 😞

[jonsie]

Sorry to hear this. You would expect different departments to comminicate with each other