Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237563 Views
  • 2 replies
  • 2 kudos

Resolved! Data protection breach and money taken!!!!

Have any of you experienced the same torrid time as I have with some £312 being taken from my account without authorisation or without ever having given my details to the company. I had a long winded dispute on my bill from AUGUST this year only bein...

Anonymous by Not applicable
  • 2785 Views
  • 13 replies
  • 0 kudos

Resolved! Do you get another credit check to upgrade on Refresh?

Pretty much as the title says! I want to upgrade early, from an iPhone 5c to an iPhone 6 Plus. Once I pay off my current balance, will I be credit checked? I'm concerned about paying it off then being declined. Don't want to pay out all that money fo...

Anonymous by Not applicable
  • 1743 Views
  • 4 replies
  • 0 kudos

Resolved! returning phones

Just got a monthly contract phone yesterday but don't want it now how do I return it and get my refund

Anonymous by Not applicable
  • 1783 Views
  • 7 replies
  • 1 kudos

Resolved! How to change my order

Hi I just made an order but would like to upgrade it. Do I really have to wait until it arrives and send it back or can I change my order?

Anonymous by Not applicable
  • 6440 Views
  • 12 replies
  • 0 kudos

Resolved! Paccodes

Also, I received a message that the paccode I submitted to O2 when I signed a new contract this Saturday was invalid. An email was given to resend the correct paccode, which I have done, having contacted my previous provider. It would be good to have...

Anonymous by Not applicable
  • 1481 Views
  • 2 replies
  • 0 kudos

Resolved! Number withheld problem

I have been trying for months to stop the annoying texts with offers from O2. Whenever I phone the number provided, I get a recorded message telling me that my number has been withheld, so they can't stop the texts. My number is not withheld when I p...

Anonymous by Not applicable
  • 2743 Views
  • 15 replies
  • 0 kudos