Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120455 Views
  • 27 replies
  • 5 kudos

Resolved! Can you use E-Top up on Pay Monthly contract?

I'm currently on rolling 1mth simplicity contract, and have signed up to a scheme through my company which will pay my phone contract through my salary. But it say's it requires an e -top up number which they will credit each month. Does this mean I ...

Anonymous by Not applicable
  • 896 Views
  • 3 replies
  • 0 kudos

Resolved! Changing tariff

My current contract ended in July 2012 and I'm not overly keen on any of the new phones available. If I reduce my current tariff will this- reset my contract (as when I add to basket it states 24 month)?- affect the offers available for upgrades late...

Anonymous by Not applicable
  • 1021 Views
  • 6 replies
  • 0 kudos

Resolved! No signal

I have had no signal in the falkirk area for 3 days now ,all i get is "There is a mast down in your area ,please check back later" WELL ITS BEEN 3 DAYS ,HOW LONG DOES IT TAKE TO FIX THESE THINGS GRRRRRRR.:manfrustrated:More info (Highlight to read)

Anonymous by Not applicable
  • 981 Views
  • 6 replies
  • 0 kudos

Resolved! Problems with my 02 bill

So, I recently upgraded my tariff to an 02 refresh contract and took out the Note 3. I had a bill of £91 and before I bought out of my contract I confirmed with the agent that the bill was included in the costs. I asked him twice and he confirmed sam...

Anonymous by Not applicable
  • 1037 Views
  • 6 replies
  • 0 kudos

Resolved! my o2 contract Bill

Why is it that my bill is always higher than it is meant to be my contract is 24months and my Bill should be £27 a month well I'm not happy that my bill is near enough £36 stop useing the sim for a while due to the 1st bill and I only started useing ...

Anonymous by Not applicable
  • 1028 Views
  • 4 replies
  • 0 kudos

Resolved! Unlimited WiFi question

I am on the old Talk anytime tariff which is fine but I dont like paying for each text I send, so I was thinking of changing to Pay and go go go.at present I top up £10 each month and I buy a bolt on for my data (£6) which still gives me 50 free min ...

Anonymous by Not applicable
  • 633 Views
  • 2 replies
  • 0 kudos

Resolved! 2 separate contracts

Hi , I have 2 separate contracts on pay monthly , they arnt due for renewal for another 18 months Is there any way of combining them at all Thank you in advance

Anonymous by Not applicable
  • 809 Views
  • 5 replies
  • 0 kudos

Resolved! Change Of Address

I have re located to another country, how do I change my details 

Anonymous by Not applicable
  • 1570 Views
  • 2 replies
  • 0 kudos

Resolved! Contact details for Board Directors o2

Hi, Does anyone have e-mail addresses for Directors or their Secretaries so I can ask them why it is so difficult to communicate with a company specialising in communication!

Anonymous by Not applicable
  • 3256 Views
  • 3 replies
  • 1 kudos

Resolved! Urgent: How do I pay my bill online!!!!!

I am overseas and need to pay a contribution to be able to receive data on my phone (which is urgent). I cannot call O2 given the data restriction and the payment page does not appear to have a form, button or link to effect payment (and was down the...

Anonymous by Not applicable
  • 939 Views
  • 2 replies
  • 0 kudos